Human Service Delivery In Minnesota PDF Download

"The Department of Human Services (DHS) and Minnesota IT Services (MNIT) share a vision for transformation of service delivery: Service Delivery Transformation reinvents human services delivery by responding to the needs of people, Tribes, and counties to create a better, easier experience for everyone. DHS and MNIT decided to pursue a full transformation of service delivery to better meet the needs of Minnesotans and to create a model that centers on people instead of programs. The people who apply for and receive services, and the county and Tribal workers who provide services to communities, are the focus of our transformation work. Addressing people's needs and challenges is the driver of all Service Delivery Transformation (SDT) efforts. To address these needs and challenges, or "pain points," SDT aims to change outdated processes, improve service delivery and outcomes, and expand external data and visualizations to increase transparency. This shift enables DHS and its partners to think holistically about the services DHS provides. It also aligns people, processes, and technology to support families' and individuals' unique needs."--Page 5.