Human Centered Service Design For Healthcare Transformation PDF Download
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| Author | : Mario A. Pfannstiel |
| Publisher | : Springer Nature |
| Total Pages | : 469 |
| Release | : 2023-01-27 |
| Genre | : Medical |
| ISBN | : 303120168X |
Download Human-Centered Service Design for Healthcare Transformation Book in PDF, ePub and Kindle
This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
| Author | : Peter Jones |
| Publisher | : Rosenfeld Media |
| Total Pages | : 376 |
| Release | : 2013-05-01 |
| Genre | : Medical |
| ISBN | : 1933820136 |
Download Design for Care Book in PDF, ePub and Kindle
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
| Author | : Tom Kelley |
| Publisher | : Crown Currency |
| Total Pages | : 306 |
| Release | : 2013-10-15 |
| Genre | : Business & Economics |
| ISBN | : 0385349378 |
Download Creative Confidence Book in PDF, ePub and Kindle
IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.
| Author | : Mario A. Pfannstiel |
| Publisher | : Springer |
| Total Pages | : 535 |
| Release | : 2018-12-28 |
| Genre | : Medical |
| ISBN | : 3030007499 |
Download Service Design and Service Thinking in Healthcare and Hospital Management Book in PDF, ePub and Kindle
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
| Author | : Mario A. Pfannstiel |
| Publisher | : Springer Nature |
| Total Pages | : 536 |
| Release | : 2022-01-19 |
| Genre | : Medical |
| ISBN | : 3030872734 |
Download Service Design Practices for Healthcare Innovation Book in PDF, ePub and Kindle
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
| Author | : Cruz-Cunha, Maria Manuela |
| Publisher | : IGI Global |
| Total Pages | : 989 |
| Release | : 2013-04-30 |
| Genre | : Medical |
| ISBN | : 1466639873 |
Download Handbook of Research on ICTs for Human-Centered Healthcare and Social Care Services Book in PDF, ePub and Kindle
In addition to creating the opportunity for collaboration, transformation, and innovation in the healthcare industry, technology plays an essential role in the development of human well-being and psychological growth. Handbook of Research on ICTs for Human-Centered Healthcare and Social Services is a comprehensive collection of relevant research on technology and its developments of ICTs in healthcare and social services. This book focuses on the emerging trends in the social and healthcare sectors such as social networks, security of ICTs, and advisory services, beneficial to researchers, scholars, students, and practitioners to further their interest in technological advancements.
| Author | : Paul E. Plsek |
| Publisher | : CRC Press |
| Total Pages | : 212 |
| Release | : 2013-10-07 |
| Genre | : Business & Economics |
| ISBN | : 1482203847 |
Download Accelerating Health Care Transformation with Lean and Innovation Book in PDF, ePub and Kindle
Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC‘s lead, but this world class organization still leads in the utilization of innovative Lean tools.Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Exp
| Author | : Emmanuel Tsekleves |
| Publisher | : Taylor & Francis |
| Total Pages | : 414 |
| Release | : 2017-05-18 |
| Genre | : Design |
| ISBN | : 1317152506 |
Download Design for Health Book in PDF, ePub and Kindle
One of the most complex global challenges is improving wellbeing and developing strategies for promoting health or preventing ‘illbeing’ of the population. The role of designers in indirectly supporting the promotion of healthy lifestyles or in their contribution to illbeing has emerged. This means designers now need to consider, both morally and ethically, how they can ensure that they ‘do no harm’ and that they might deliberately decide to promote healthy lifestyles and therefore prevent ill health. Design for Health illustrates the history of the development of design for health, the various design disciplines and domains to which design has contributed. Through 26 case studies presented in this book, the authors reveal a plethora of design research methodologies and research methods employed in design for health. The editors also present, following a thematic analysis of the book chapters, seven challenges and seven areas of opportunity that designers are called upon to address within the context of healthcare. Furthermore, five emergent trends in design in healthcare are presented and discussed. This book will be of interest to students of design as well as designers and those working to improve the quality of healthcare.
| Author | : |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : Community development |
| ISBN | : 9780984645701 |
Download Human Centered Design Book in PDF, ePub and Kindle
The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.
| Author | : Mario A. Pfannstiel |
| Publisher | : Springer |
| Total Pages | : 296 |
| Release | : 2016-12-16 |
| Genre | : Medical |
| ISBN | : 3319464124 |
Download Service Business Model Innovation in Healthcare and Hospital Management Book in PDF, ePub and Kindle
This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.
