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How You Do... What You Do: Create Service Excellence That Wins Clients For Life

How You Do... What You Do: Create Service Excellence That Wins Clients For Life
Author: Bob Livingston
Publisher: McGraw Hill Professional
Total Pages: 314
Release: 2008-06-01
Genre: Business & Economics
ISBN: 0071641750

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In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book


How to Do Nothing

How to Do Nothing
Author: Jenny Odell
Publisher: Melville House
Total Pages: 259
Release: 2020-12-29
Genre: Technology & Engineering
ISBN: 1612198554

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** A New York Times Bestseller ** NAMED ONE OF THE BEST BOOKS OF THE YEAR BY: Time • The New Yorker • NPR • GQ • Elle • Vulture • Fortune • Boing Boing • The Irish Times • The New York Public Library • The Brooklyn Public Library "A complex, smart and ambitious book that at first reads like a self-help manual, then blossoms into a wide-ranging political manifesto."—Jonah Engel Bromwich, The New York Times Book Review One of President Barack Obama's "Favorite Books of 2019" Porchlight's Personal Development & Human Behavior Book of the Year In a world where addictive technology is designed to buy and sell our attention, and our value is determined by our 24/7 data productivity, it can seem impossible to escape. But in this inspiring field guide to dropping out of the attention economy, artist and critic Jenny Odell shows us how we can still win back our lives. Odell sees our attention as the most precious—and overdrawn—resource we have. And we must actively and continuously choose how we use it. We might not spend it on things that capitalism has deemed important … but once we can start paying a new kind of attention, she writes, we can undertake bolder forms of political action, reimagine humankind’s role in the environment, and arrive at more meaningful understandings of happiness and progress. Far from the simple anti-technology screed, or the back-to-nature meditation we read so often, How to do Nothing is an action plan for thinking outside of capitalist narratives of efficiency and techno-determinism. Provocative, timely, and utterly persuasive, this book will change how you see your place in our world.


What Would You Do in a Book about You?

What Would You Do in a Book about You?
Author: Jean Reidy
Publisher:
Total Pages:
Release:
Genre: Audiobooks
ISBN: 9781952183591

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No dream is too big or too small in this heartwarming, heart-building book about you! So, stop. Dream. Think it through. And remember, there is so much you can do. Here is an exuberant book that asks what wonderful, endless possibilities your story and your future might hold, making YOU the author of your own powerful tale.


You Do You

You Do You
Author: Sarah Knight
Publisher: Hachette UK
Total Pages: 258
Release: 2017-11-21
Genre: Biography & Autobiography
ISBN: 1787470415

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*From the 'anti-guru' author of the smash hit The Life-Changing Magic of Not Giving a F**k and the New York Times bestseller Get Your Sh*t Together * Being yourself should be the easiest thing in the world. Yet instead of leaning in to who we are, we fight it, listening too closely to what society tells us. You Do You helps you shake off those expectations, say f**k perfect, start looking out for number one and keep on with your badass self. From career and finances to relationships and family, lifestyle and health, Sarah Knight rips up the rulebook to help you achieve your hopes and dreams. Writing about her mistakes and embarrassments in her own personal quest to 'do me' - because nobody gets everything right all day, every day - Sarah Knight shows why you can and should f**k up and teaches you to let yourself off the hook, bounce back and keep standing tall. What everyone is saying about Sarah Knight: 'The anti-guru' Observer 'I love Knight' Sunday Times 'Life-affirming' Lucy Mangan, Guardian 'Genius' Vogue


What You Do Is Who You Are

What You Do Is Who You Are
Author: Ben Horowitz
Publisher: HarperCollins
Total Pages: 288
Release: 2019-10-29
Genre: Business & Economics
ISBN: 006287134X

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Ben Horowitz, a leading venture capitalist, modern management expert, and New York Times bestselling author, combines lessons both from history and from modern organizational practice with practical and often surprising advice to help executives build cultures that can weather both good and bad times. Ben Horowitz has long been fascinated by history, and particularly by how people behave differently than you’d expect. The time and circumstances in which they were raised often shapes them—yet a few leaders have managed to shape their times. In What You Do Is Who You Are, he turns his attention to a question crucial to every organization: how do you create and sustain the culture you want? To Horowitz, culture is how a company makes decisions. It is the set of assumptions employees use to resolve everyday problems: should I stay at the Red Roof Inn, or the Four Seasons? Should we discuss the color of this product for five minutes or thirty hours? If culture is not purposeful, it will be an accident or a mistake. What You Do Is Who You Are explains how to make your culture purposeful by spotlighting four models of leadership and culture-building—the leader of the only successful slave revolt, Haiti’s Toussaint Louverture; the Samurai, who ruled Japan for seven hundred years and shaped modern Japanese culture; Genghis Khan, who built the world’s largest empire; and Shaka Senghor, a man convicted of murder who ran the most formidable prison gang in the yard and ultimately transformed prison culture. Horowitz connects these leadership examples to modern case-studies, including how Louverture’s cultural techniques were applied (or should have been) by Reed Hastings at Netflix, Travis Kalanick at Uber, and Hillary Clinton, and how Genghis Khan’s vision of cultural inclusiveness has parallels in the work of Don Thompson, the first African-American CEO of McDonalds, and of Maggie Wilderotter, the CEO who led Frontier Communications. Horowitz then offers guidance to help any company understand its own strategy and build a successful culture. What You Do Is Who You Are is a journey through culture, from ancient to modern. Along the way, it answers a question fundamental to any organization: who are we? How do people talk about us when we’re not around? How do we treat our customers? Are we there for people in a pinch? Can we be trusted? Who you are is not the values you list on the wall. It’s not what you say in company-wide meeting. It’s not your marketing campaign. It’s not even what you believe. Who you are is what you do. This book aims to help you do the things you need to become the kind of leader you want to be—and others want to follow.


The First 20 Hours

The First 20 Hours
Author: Josh Kaufman
Publisher: Penguin
Total Pages: 290
Release: 2013-06-13
Genre: Self-Help
ISBN: 1101623047

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Forget the 10,000 hour rule— what if it’s possible to learn the basics of any new skill in 20 hours or less? Take a moment to consider how many things you want to learn to do. What’s on your list? What’s holding you back from getting started? Are you worried about the time and effort it takes to acquire new skills—time you don’t have and effort you can’t spare? Research suggests it takes 10,000 hours to develop a new skill. In this nonstop world when will you ever find that much time and energy? To make matters worse, the early hours of prac­ticing something new are always the most frustrating. That’s why it’s difficult to learn how to speak a new language, play an instrument, hit a golf ball, or shoot great photos. It’s so much easier to watch TV or surf the web . . . In The First 20 Hours, Josh Kaufman offers a systematic approach to rapid skill acquisition— how to learn any new skill as quickly as possible. His method shows you how to deconstruct com­plex skills, maximize productive practice, and remove common learning barriers. By complet­ing just 20 hours of focused, deliberate practice you’ll go from knowing absolutely nothing to performing noticeably well. Kaufman personally field-tested the meth­ods in this book. You’ll have a front row seat as he develops a personal yoga practice, writes his own web-based computer programs, teaches himself to touch type on a nonstandard key­board, explores the oldest and most complex board game in history, picks up the ukulele, and learns how to windsurf. Here are a few of the sim­ple techniques he teaches: Define your target performance level: Fig­ure out what your desired level of skill looks like, what you’re trying to achieve, and what you’ll be able to do when you’re done. The more specific, the better. Deconstruct the skill: Most of the things we think of as skills are actually bundles of smaller subskills. If you break down the subcompo­nents, it’s easier to figure out which ones are most important and practice those first. Eliminate barriers to practice: Removing common distractions and unnecessary effort makes it much easier to sit down and focus on deliberate practice. Create fast feedback loops: Getting accu­rate, real-time information about how well you’re performing during practice makes it much easier to improve. Whether you want to paint a portrait, launch a start-up, fly an airplane, or juggle flaming chain­saws, The First 20 Hours will help you pick up the basics of any skill in record time . . . and have more fun along the way.


What Do You Do with a Voice Like That?

What Do You Do with a Voice Like That?
Author: Chris Barton
Publisher: Simon and Schuster
Total Pages: 52
Release: 2018-09-25
Genre: Juvenile Nonfiction
ISBN: 1481465627

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“When Barbara Jordan talked, we listened.” —Former President of the United States, Bill Clinton Congresswoman Barbara Jordan had a big, bold, confident voice—and she knew how to use it! Learn all about her amazing career in this illuminating and inspiring picture book biography of the lawyer, educator, politician, and civil rights leader. Even as a child growing up in the Fifth Ward of Houston, Texas, Barbara Jordan stood out for her big, bold, booming, crisp, clear, confident voice. It was a voice that made people sit up, stand up, and take notice. So what do you do with a voice like that? Barbara took her voice to places few African American women had been in the 1960s: first law school, then the Texas state senate, then up to the United States congress. Throughout her career, she persevered through adversity to give voice to the voiceless and to fight for civil rights, equality, and justice. New York Times bestselling author Chris Barton and Caldecott Honoree Ekua Holmes deliver a remarkable picture book biography about a woman whose struggles and mission continue to inspire today.


The Last Lecture

The Last Lecture
Author: Randy Pausch
Publisher:
Total Pages: 0
Release: 2010
Genre: Cancer
ISBN: 9780340978504

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The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.


Do What You Are

Do What You Are
Author: Paul D. Tieger
Publisher: Little, Brown Spark
Total Pages: 727
Release: 2021-04-13
Genre: Business & Economics
ISBN: 031626685X

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Finding a career path that you’re passionate about can be difficult—but it doesn't have to be! With this bestselling guide, learn how to find a fulfilling career that fits your personality. Do What You Are—the bestselling classic that has helped more than a million people find truly satisfying work—is now updated for the modern workforce. With the global economy's ups and downs, the advent of astonishing new technology, the migration to online work and study, and the ascendancy of mobile communication, so much has changed in the American workplace since this book's fifth edition was published in 2014. What hasn't changed is the power of Personality Type to help people achieve job satisfaction. This updated edition, featuring 30% new material, is especially useful for millennials and baby boomers who are experiencing midlife career switches, and even those looking for fulfillment in retirement. This book will lead you through the step-by-step process of determining and verifying your Personality Type. Then you'll learn which occupations are popular with each Type, discover helpful case studies, and get a full rundown of your Type's work-related strengths and weaknesses. Focusing on each Type's strengths, Do What You Are uses workbook exercises to help you customize your job search, get the most out of your current career, obtain leadership positions, and ensure that you achieve the best results in the shortest period of time.


What Do You Do with an Idea?

What Do You Do with an Idea?
Author: Kobi Yamada
Publisher:
Total Pages: 36
Release: 2014-02-01
Genre: Juvenile Fiction
ISBN: 9781938298073

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A young boy comes up with an idea and he keeps it safe until one day he realizes the amazing power it can have.