How To Be An Even Better Listener PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download How To Be An Even Better Listener PDF full book. Access full book title How To Be An Even Better Listener.

Power Listening

Power Listening
Author: Bernard T. Ferrari
Publisher: Penguin
Total Pages: 211
Release: 2012-03-01
Genre: Business & Economics
ISBN: 1101560541

Download Power Listening Book in PDF, ePub and Kindle

Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one


The Compassionate Geek

The Compassionate Geek
Author: Don R. Crawley
Publisher: Soundtraining Net
Total Pages: 164
Release: 2011-05-05
Genre: Computer industry
ISBN: 9780983660705

Download The Compassionate Geek Book in PDF, ePub and Kindle

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.


You're Not Listening

You're Not Listening
Author: Kate Murphy
Publisher: Celadon Books
Total Pages: 304
Release: 2020-01-07
Genre: Psychology
ISBN: 1250297206

Download You're Not Listening Book in PDF, ePub and Kindle

When was the last time you listened to someone, or someone really listened to you? "If you’re like most people, you don’t listen as often or as well as you’d like. There’s no one better qualified than a talented journalist to introduce you to the right mindset and skillset—and this book does it with science and humor." -Adam Grant, #1 New York Times bestselling author of Originals and Give and Take **Hand picked by Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink for Next Big Ideas Club** "An essential book for our times." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we’re taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We’re not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it’s making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It’s time to stop talking and start listening.


Applied Empathy

Applied Empathy
Author: Michael Ventura
Publisher: Atria Books
Total Pages: 3
Release: 2019-05-21
Genre: Business & Economics
ISBN: 1501182862

Download Applied Empathy Book in PDF, ePub and Kindle

Michael Ventura, entrepreneur and CEO of award-winning strategy and design firm Sub Rosa, shares “how to unlock our ability to design solutions, spark innovation, and solve tough challenges with empathy at the center” (Arianna Huffington). Having built his career working with iconic brands and institutions such as General Electric, Google, Nike, Warby Parker, and also The United Nations and the Obama Administration, Michael Ventura offers entrepreneurs and executives a radical new business book and way forward. Empathy is not about being nice. It’s not about pity or sympathy either. It’s about understanding—your consumers, your colleagues, and yourself—and it’s a direct path to powerful leadership. As such, Applied Empathy presents real strategies, based on Sub Rosa’s design work and the popular class Ventura and his team have taught at Princeton University, on how to make lasting connections and evolve your business internally (your employees, culture, and product/services) as well as externally (your brand, consumers, and value). “The most neglected fact in business is we’re all human. Michael Ventura makes a powerful argument that empathy is the secret sauce of 21st century business. The more digital we get, the more empathy we need” (Chip Conley, New York Times bestselling author of Emotional Equation). For leaders of all levels, this groundbreaking guide lays the foundation to establish a diverse, inventive, and driven team that can meet the challenges of today’s ever-evolving marketplace. If you want to connect to the people you work with, you have to understand them first.


The Wounded Healer

The Wounded Healer
Author: Henri J. M. Nouwen
Publisher: Image
Total Pages: 145
Release: 1979-02-02
Genre: Religion
ISBN: 0385148038

Download The Wounded Healer Book in PDF, ePub and Kindle

A radically fresh interpretation of how we can best serve others from the bestselling author of The Return of the Prodigal Son, hailed as “one of the world’s greatest spiritual writers” by Christianity Today “In our own woundedness, we can become a source of life for others.” In this hope-filled and profoundly simple book, Henri Nouwen inspires devoted men and women who want to be of service in their church or community but who have found traditional outreach alienating and ineffective. Weaving keen cultural analysis with his psychological and religious insights, Nouwen presents a balanced and creative theology of service that begins with the realization of fundamental woundedness in human nature. According to Nouwen, ministers are called to identify the suffering in their own hearts and make that recognition the starting point of their service. Ministers must be willing to go beyond their professional, somewhat aloof roles and leave themselves open as fellow human beings with the same wounds and suffering as those they serve. In other words, we heal from our wounds. The Wounded Healer is a thoughtful and insightful guide that will be welcomed by anyone engaged in the service of others.


Every Conversation Counts

Every Conversation Counts
Author: Riaz Meghji
Publisher: Page Two
Total Pages: 0
Release: 2021-02-09
Genre: Business & Economics
ISBN: 1989603726

Download Every Conversation Counts Book in PDF, ePub and Kindle

"You are one conversation away from changing your life. We all crave connection. We were never meant to live alone or communicate only in 'likes' and retweets. In Every Conversation Counts, TV host and human connection keynote speaker Riaz Meghji digs deep into the dangers of isolation and loneliness, our social pandemic, that have been brought into sharp relief by the coronavirus crisis. He tackles a uniquely modern question: why are we so connected, and yet so alone--and how can we reconnect? Sharing personal insights from powerful interviews and years of on-air experience, Meghji offers 5 simple habits for building extraordinary relationships. He explains how to spark authentic conversations, win trust, create new business, and collaborate effectively. Meghji points a way forward to a better future--one in which we express genuine curiosity about others, listen with our whole hearts, show up as our authentic selves, and make every conversation count"--


Howard B. Wigglebottom Learns to Listen

Howard B. Wigglebottom Learns to Listen
Author: Howard Binkow
Publisher: We Do Listen Foundation
Total Pages: 33
Release: 2005
Genre: Juvenile Fiction
ISBN: 0971539014

Download Howard B. Wigglebottom Learns to Listen Book in PDF, ePub and Kindle

When Howard B. Wigglebottom starts feeling sad about always getting into trouble at school for not listening, he decides to change his ways.


Mindful Listening (HBR Emotional Intelligence Series)

Mindful Listening (HBR Emotional Intelligence Series)
Author: Harvard Business Review
Publisher: Harvard Business Press
Total Pages: 86
Release: 2019-03-05
Genre: Business & Economics
ISBN: 1633696685

Download Mindful Listening (HBR Emotional Intelligence Series) Book in PDF, ePub and Kindle

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


HBR Guide to Collaborative Teams (HBR Guide Series)

HBR Guide to Collaborative Teams (HBR Guide Series)
Author: Harvard Business Review
Publisher: Harvard Business Press
Total Pages: 165
Release: 2021-08-03
Genre: Business & Economics
ISBN: 1647820901

Download HBR Guide to Collaborative Teams (HBR Guide Series) Book in PDF, ePub and Kindle

Break down the barriers to effective collaboration. For cross-functional projects to work, you need to bring together diverse ideas and resources from across your organization. But office politics, conflicting objectives, and lack of clear authority can get in the way. The HBR Guide to Collaborative Teams provides practical tips and advice to help you collaborate more effectively. Whether you're leading your own direct reports or building a talented group from disparate parts of your organization, you'll discover how to align others' goals and skills so you can solve problems as a team and deliver great results. You'll learn to: Develop a shared purpose Bust departmental silos Lead employees who don't report to you Overcome conflict and turf wars Prevent collaborative overload and fatigue Use the right tools for virtual information sharing Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.


Play Your Way Sane

Play Your Way Sane
Author: Clay Drinko
Publisher: Simon and Schuster
Total Pages: 224
Release: 2021-01-19
Genre: Self-Help
ISBN: 1982169230

Download Play Your Way Sane Book in PDF, ePub and Kindle

Stop negative thoughts, assuage anxiety, and live in the moment with these fun, easy games from improv expert Clay Drinko. If you’ve been feeling lost lately, you’re not alone! Even before the Covid-19 pandemic, Americans were experiencing record levels of loneliness and anxiety. And in our current political turmoil, it’s safe to say that people are looking for new tools to help them feel more present, positive, and in sync with the world. So what better way to get there than play? In Play Your Way Sane, Dr. Clay Drinko offers 120 low-key, accessible activities that draw on the popular principles of improv comedy to help you tackle your everyday stress and reconnect with the people around you. Divided into twelve fun sections, including “Killing Debbie Downer” and “Thou Shalt Not Be Judgy,” the games emphasize openness, reciprocation, and active listening as the keys to a mindful and satisfying life. Whether you’re looking to improve your personal relationships, find new meaning at work, or just survive our trying times, Play Your Way Sane offers serious self-help with a side of Second City sass.