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How Facility Management Influences

How Facility Management Influences
Author: Johnny Ch Lok
Publisher:
Total Pages: 120
Release: 2021-05-04
Genre:
ISBN:
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⦁facility management benefits to service working environmentCan effective facility management improve service working environment to raise employee individual work performance? It is a concern about the quality of service to its customer question. The term" standards and goals" are often used to measure staff individual service performance whether he/she can serve to customers to let them to feel this staff's service performance or attitude is good or bad. Is the service workplace working environment facilities enough, it will influence customer service staff individual performance.For shopping center service industry case example, for this suitation, e.g. shopping center's facilities are enough or are placed to the suitable locations in order to let the shopping center's customers to feel comfortable to shopping when they enter this shopping center as well as whether the shopping center's facilities can influence the customer service staffs to serve whose shopping customers easily or difficult, due to whether the shopping center's facilities whether are adequate supplied or their locations are the best suitable positions to influence their service performance to let them to feel easier or comfortable to serve their customers in any large size shopping centers. For example, whether the lamps' lighting energy is enough to let the shoppers to feel safe to walk to visit any shops when there are many shoppers were walking to cause crowd and they feel diffuclt to walk to avoid any body contact to any one in busy time when the shopping center has no enough lights to let them to see anywhere in the shopping center's dark environment. Then it will influence customer service staffs to feel difficult to find any shopping center customers, e.g. when two shopping center customers are fighting in one location where is far away to the shopping customer service staffs and securities in the shopping center, because the shopping center is large and it has no enough light to let the customer service staffs and securities to find their frighting location to deal their fighing behavior and other shopping center's shoppers will feel very dangerous to walk their fighting location to avoid to close them. Then, it will has possible to cause death or hurt to any one of these two fighting shoppers, even other shoppers' lifes. Because the shopping center's securities and customer service staffs who need to spend much time to find their fighting location, it will delay they can bring the policemen to their fighting location when they arrive this shopping center's destination in short time in order to solve their fighting behavior to influence all shoppers' lifes in this shopping center. Hence, the shopping center whether it has enough lamps number and the lamps' light whether is enough, these lighting facilities will influence any shopping center customer service staffs and securities who can spend less time to arrive any locations to deal any urgent matters.For another suitation in shopping center, if the shopping center has no enough paying telephone service facilities to supply shoppers to phone to anyone when they feel need to phone to any in the shopping center. Then, it will lead to some shoppers decide to find where the shopping center's receiption's telephone to supply to them to phone call to anyone. If ther are ten shoppers are waiting to use the shopping center's receiption's telephone to phone call to their friend or family within one minute. Thus, it will influence the reception customer service staffs feel difficult to arrange how to distribute the only one telephone to these ten shoppers to use to phone call their friend or family when they are queuing within their one minute waiting time in the shopping center's reception.

How Facility Management Influences: Employee Behavior

How Facility Management Influences: Employee Behavior
Author: Johnny Ch Lok
Publisher: Facility Management
Total Pages: 80
Release: 2019-04-03
Genre: Architecture
ISBN: 9781092574679
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Instead of the not enough space moving and excessive staffs number factor, it will bring another question: Can enough information systems equipment cause a more efficient and improved performance to the organization staffs in the workplace? I assume that the office has 100 employees and it has only ten copying machines. So it means that ten employees use one copying machine. Hence, it brings this question: Is it enough to provide only ten copying machines to average ten employees to use? It depends on other factors, e.g. whether any one of these 100 employees needs to print how many documents per day, whether the five copying machines' locations are far away to separate different locations or they are stored in one printing room in the office, whether the day has how many staffs are absent, whether the day has how many printing machine(s) is/ are broken to need to be repaired. Hence, these unpredictable external environment factors will influence whether the five copying machines number is enough to let these 100 employees to use in the office every day. Hence, facility manager ought need to spend to observe average their copying behaviors every day in order to make data record. Many employees need to use copy machines to print documents, average how many document's page number, they need to print, how much average time spending to print their documents, average how many staff absent number on the day. Even, if the all five copying machines are stored in the printing room, calculating the staffs number whether how many staffs need more than five minutes to walk to the printing room to print their documents many staffs need to spend five minute to walk to the printing room, and they have other urgent tasks to wait to finish. It is possible to influence their efficiency, due to they often need to spend more than five minutes to walk to the printing room to print documents. If there are many staffs need to often to print documents, but their printing task will have many time, e.g. 20 separate printing tasks. Then, they need to spend at least ( 20x5 ) 100 minutes to spend time to walk to the printing room to print their documents. It must influence that they should not finish the other urgent tasks on the day. If there are many staffs to spend much time to walk to the printing room in the least 20 separate printing time or more on that day. All the facility manager needs to evaluate whether all the five copy machines are stored in the printing room whether it is the best location decision or they ought need be separated to put on different office locations in their workplaces, even he/she ought need to evaluate whether it is enough copying machines number, when the office has only 5 copying machines. He/she ought need to buy more copying machines number to satisfy any one of these 100 employee individual copyiing task need.In conclusion, effective office or factory or warehouse space moving facility management will be one part task of (FM) function. If the office or factory or warehouse can have accurate equipment, machine, furniture number to avoid excessive or shortage number problem to cause employees often feel moving difficult problem in their workplace when they need to move to another location to work in office or warehouse or factory as well as whether the staff needs often spend time to wait the another employee to use the copying machine to print whose document or fax machine to deliver whose document. Then, it is not that fax or printing machines number is not enough to provide the employees to use in the office or warehouse or factory workplace.

How Facility Management Influences Service Performance

How Facility Management Influences Service Performance
Author: Johnny Ch Lok
Publisher: Independently Published
Total Pages: 294
Release: 2020-07-09
Genre:
ISBN:
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What are the different Services provided by the facility management agency? Any facility management company will have one or a combination of the following services. The larger facility management Delhi services can have much more than the following: Engineering Services The common engineering services form a part of the overall facility management company's responsibilities. Engineering services such as HVAC, Electrical maintenance, Lifts, Plumbing, Energy, and utilities are all a part of the maintenance services provided by facility management companies. Soft Services Apart from the core maintenance services, the facility management agency also provides various soft services such as Janitorial services, cleaning, landscaping as well as security services that form a part and parcel of the daily activities of most real estate assets, including malls, shopping centers, cinemas, housing complexes, offices and organizations. Workplace solutions Most of the better facility management companies in Delhi provides workplace solutions that aid the smooth working of offices and organizations. these include but are not limited to Reception, mail, reprographics, catering, transport, concierge and archiving services etc. sometimes courier and goods transportation is also included along with the services of trained drivers and cleaners. Space/ Occupancy Services Apart from all the services listed above, many larger facility management companies also provide solutions towards space planning, carrying out preventive and breakdown maintenance projects, headcount tracking and energy management functions.These days, with more and more professionalism and specialization entering most of our workforce requirements, a good facility management service partner can make a lot of difference in how a workplace of a residential society is managed and run, and in the long run can prove to be quite beneficial to the organization economically as well as having a great perceptual return.To that end, it is really rare now to see the larger organizations have an in-house facility management team since it is cumbersome and expensive to maintain so many different functions that are specialized and need constant training and staff reconciliation. The only exception can be the hospitality brands, hotels etc. which has the facility management as a core competence.Overall, the facility management companies have taken away a lot of burden of the daily maintenance and upkeep aspects from a plethora if companies and organizations and have allowed them to concentrate better and develop their own specialized areas of competencyFor a business to run effectively, every cog needs to provide support. But the larger and more complex your workplace becomes, the more cogs there are to manage. It's the role of a facility manager to keep track of them all. The benefits of facilities management are easy to see throughout the business-from the balance sheet to the company culture.Overseeing workplaces gives facility managers plenty of insight into opportunities and inefficiencies. Take a look at the biggest benefits of good facilities management and how they help a workplace run at maximum efficiency.

How Facility Management Influences Organizational Performance

How Facility Management Influences Organizational Performance
Author: Johnny Ch Lok
Publisher:
Total Pages: 178
Release: 2021-03-13
Genre:
ISBN:
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McNaughton 2007 says "Facilities management provides an opportunity for businesses and large conglomerates to focus on their "core business" leaving the secondary services of security, mailing and cleaning in the hands of the facilities management experts". If implemented correctly, facilities management can benefit your company in the following ways: ⦁ Reduced risk and increased productivity⦁ Reduced operating costs by focusing on core business structures⦁ Encourages and sustains a healthy and safe corporate culture⦁ Delivers sustainable resource utilisation⦁ Optimise asset utilisation⦁How Operational and Strategic Facilities Management Can Improve service Performance?Facilities management can be divided into two sections, namely operational facilities management and strategic facilities management. Operational facilities management is the interaction within the facilities department itself (i.e the facilities manager and the various functional units such as maintenance, interior planning, architecture etc). The various functional units can be in house or outsourced. Each functional unit should be aware of current techniques and regulations within their specific area of work. The facilities manger is expected to communicate with the core business regularly to identify current facilities requirements. The facilities manager will then benchmark facilities service currently in practice within the organisation against other facilities management organisations and see where an improvement can be made (Barrett, 1998). It can be said that the primary function of facilities management is the operational side as it is the most visible. The function supports the regular needs of the core business. (Chotipanich, 2004)Strategic facilities management looks at the future. The facilities manager will interact with the core business to establish future changes that might occur to the business due to external factors such as competitors etc. The facilities manager will also identify possible developments within the facilities management arena. Interaction between strategic and operational facilities management must occur and the aim is to synergistically balance current operations with the needs of the future. (Barrett, 1998)The structure of facilities management is related to the needs, environment and circumstances of the organisation at the time. Its practice and composition are particularly important to the characteristics and contexts of the organisation. (Chotipanich, 2004)Barrett (1998) suggests that facility managers should not just select service items from the standard list at random, but provide only those services that are needed by their particular organisation. Facilities management practice is seen as adapting to its situation. Barrett (1998) also stands by the fact that facilities management practice needs to be personalised to a specific organisation. The facilities managers are involved in strategic planning i.e plans for the future as well as daily operations, particularly in relation to buildings and premises. Responsibilities and duties may vary depending on the type of corporation but the most likely responsibilities include:

How the Facility Management Influences

How the Facility Management Influences
Author: Johnny Ch LOK
Publisher:
Total Pages: 79
Release: 2019-04-03
Genre:
ISBN: 9781092573856
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" Facility management is responsible for coordinating all efforts related to planning, designing, and managing buildings and their systems, equipment, and furniture to enhance. The organizations abilty to compete successfully in a rapidly changing world." ( F.Becker)The author explains equipment, workplace internal space designing, furniture space putting location arrangement will have possible to influence employee individual productive performance or efficiency to be raised or reduced in the workplace. Hence, it seems that, in the value chain (FM) belongs to the activity part of the firm. To make the facilities cooperation with each office or factory or warehouse using space moving facility management. Facility space moving management must be linked strategically, tactically and operationally to other support activity to add value to the organization's office or factory or warehouse space moving management arrangement more effectively.Thus, how to arrangement space moving management issue it will have possible to influence the organization's employee individual productive performance and efficiency in whose workplace. It seems that (FM) space moving management arrangement have indirect relationship to influence the organization's employee individual performance and efficiency , due to they need often to work in the workplace, if they feel moving difficulty , or excessive equipment , furniture number is putting into the small office, factory or warehouse locations, or they feel the office or factory or warehouse has excessive ( a lot of) staffs number to work in the small space of office or factory or warehouse. Then, they can not concentrate nervous on finishing every tasks in possible. In long term, their efficiencies will be poor or inefficiencies or their performance won't be improved or causing poort performance in possible.Instead of the not enough space moving and excessive staffs number factor, it will bring another question: Can enough information systems equipment cause a more efficient and improved performance to the organization staffs in the workplace? I assume that the office has 100 employees and it has only ten copying machines. So it means that ten employees use one copying machine. Hence, it brings this question: Is it enough to provide only ten copying machines to average ten employees to use? It depends on other factors, e.g. whether any one of these 100 employees needs to print how many documents per day , whether the five copying machines' locations are far away to separate different locations or they are stored in one printing room in the office, whether the day has how many staffs are absent, whether the day has how many printing machine(s) is/ are broken to need to be repaired. Hence, these unpredictable external environment factors will influence whether the five copying machines number is enough to let these 100 employees to use in the office every day. Hence, facility manager ought need to spend to observe average their copying behaviors every day in order to make data record.

Workplace Strategies and Facilities Management

Workplace Strategies and Facilities Management
Author: Rick Best
Publisher: Routledge
Total Pages: 434
Release: 2007-08-22
Genre: Architecture
ISBN: 1136348166
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This book provides comprehensive coverage of issues that facility managers in the property industry need to understand and apply in the pursuit of value for money over the life span of built facilities. The authors introduce the fast-growing discipline of facility management, examine the core competencies that facility managers should possess and study different contemporary drivers of change. The book emphasises the need to consider facilities management issues at the pre-design stage of the construction process, rather than only when the building is completed, in order to maximise value for money.

Facilities Management

Facilities Management
Author: Keith Alexander
Publisher: Routledge
Total Pages: 180
Release: 2013-04-15
Genre: Architecture
ISBN: 1135819084
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This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.

Facility Management How Influences

Facility Management How Influences
Author: John Lok
Publisher: Notion Press
Total Pages: 0
Release: 2022-11-09
Genre: Business & Economics
ISBN:
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In my this books, I will explain how any why effective facility management can influence department communication, excellent technological input, effective human resource developement training, good employee motivation strategy and effective performance measurement strategy can influence any organization's overall performance to be more effective. I shall indicate the reasons to explain why above any one of these factors have indirect relationship to influence the organization's overall performance effectiveness. Readers can earn fresh opinions to acknowledge that these any one factors can be possible to influence organization's overall performance effectiveness.

Total Facility Management

Total Facility Management
Author: Brian Atkin
Publisher: John Wiley & Sons
Total Pages: 464
Release: 2021-04-06
Genre: Business & Economics
ISBN: 111970796X
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TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

How And Why Facility Management Influences Employees Performance

How And Why Facility Management Influences Employees Performance
Author: Johnny Ch Lok
Publisher:
Total Pages: 104
Release: 2020-01-18
Genre:
ISBN:
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ChapterOneFacility management influences airport and logistic employee performanceFacility management assists employees reducemaintenance service expenditureFacility management provides a variety of non core operations and maintenance services to support any organizations' operation. For logistic organization example, it is possible to provide effective maintenance service to warehouse in order to reduce warehouse facilities to be damaged to bring to spend to buy any new equipment facilities expenditure. So, when the logistic company's warehouse facilities can be maintenance to be the best quality. Then, they can be used these warehouses' machines facilities again. Their performance can assist workers to manufacture any products to keep the most efficiently an raising the best production performance in whole manufacturing process. Then, this logistic company's facility management department can bring to avoid purchase any new machine facilities expenditure spending. One to these warehouses' production machine facilities are kept in the best production performance environment even in long term production need.I shall indicates airport and warehouse facilities how to influence employees performances as below: (1)How can comfortable warehouse facilities influence workers' efficiencies in logistic industry ?The logistic industry's facility management department can create cost savings and efficiency of the warehouse's workplaces. It's machines facilities ( production machines) are dealt with the maintenance management of the physical assets maintenance service. FM ( facilities management) has been being applied to industrial facilities in logistic and warehouse industry long term as well as maintenance plays a significant role to ensure the full service and the warehousing system, including both building components and equipment in warehouse.