Hospitality Retail Management PDF Download
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Author | : Conrad Lashley |
Publisher | : Routledge |
Total Pages | : 376 |
Release | : 2009-11-03 |
Genre | : Business & Economics |
ISBN | : 1136398228 |
Download Hospitality Retail Management Book in PDF, ePub and Kindle
'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.
Author | : Conrad Lashley |
Publisher | : Routledge |
Total Pages | : 376 |
Release | : 2009-11-03 |
Genre | : Business & Economics |
ISBN | : 113639821X |
Download Hospitality Retail Management Book in PDF, ePub and Kindle
'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.
Author | : David K. Hayes |
Publisher | : John Wiley & Sons |
Total Pages | : 482 |
Release | : 2021-11-09 |
Genre | : Business & Economics |
ISBN | : 1119790778 |
Download Revenue Management for the Hospitality Industry Book in PDF, ePub and Kindle
REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.
Author | : Nida Anaam Akhtar |
Publisher | : |
Total Pages | : 27 |
Release | : 2017 |
Genre | : Hotel management |
ISBN | : |
Download Hotel and Retail Management Book in PDF, ePub and Kindle
Author | : Dana V Tesone |
Publisher | : Routledge |
Total Pages | : 401 |
Release | : 2012-05-23 |
Genre | : Business & Economics |
ISBN | : 113643643X |
Download Principles of Management for the Hospitality Industry Book in PDF, ePub and Kindle
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.
Author | : Lyn Pont, PhD |
Publisher | : iUniverse |
Total Pages | : 279 |
Release | : 2014-12 |
Genre | : Business & Economics |
ISBN | : 149173308X |
Download Hospitality Management Book in PDF, ePub and Kindle
Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--Publisher.
Author | : Carol Verret |
Publisher | : iUniverse |
Total Pages | : 162 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 0595512569 |
Download Hotel Sales and Revenue Management Book 2.0 Book in PDF, ePub and Kindle
Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs-separating those that will be average and those that will be awesome! The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. Far more than most industries, the impacting Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business. Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments-from the leisure traveler to the sophisticated meeting planner professionals. Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!
Author | : Donncha O'Donoghue |
Publisher | : |
Total Pages | : 500 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : |
Download Management Accounting for the Hospitality, Tourism and Retail Sectors Book in PDF, ePub and Kindle
Author | : Howard Feiertag |
Publisher | : CRC Press |
Total Pages | : 949 |
Release | : 2019-08-15 |
Genre | : Business & Economics |
ISBN | : 0429614683 |
Download Hospitality Sales and Marketing Book in PDF, ePub and Kindle
Grouped by general topic, this collection of the best "Sales Clinic" columns in Hotel Management written by Howard Feiertag over the course of 35 years provides an abundance of juicy nuggets of tips, tactics, and techniques for professionals and newbies alike in the hospitality sales field. Readers will take a journey down the road of the development of hospitality sales from the pre-technology era (when knowing how to use a typewriter was a must) to today’s reliance on digital technology, rediscovering that many of the old techniques that are still applicable today.
Author | : Michael Olsen |
Publisher | : Routledge |
Total Pages | : 512 |
Release | : 2008-09-10 |
Genre | : Business & Economics |
ISBN | : 1136439528 |
Download Handbook of Hospitality Strategic Management Book in PDF, ePub and Kindle
Handbook of Hospitality Strategic Management provides a critical review of mainstream hospitality strategic management research topics. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing strategic management research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. This book covers all aspects of strategic management in hospitality. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.