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Guidebook for Conducting Airport User Surveys

Guidebook for Conducting Airport User Surveys
Author:
Publisher:
Total Pages:
Release: 2009
Genre: Airports
ISBN:

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"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description


Guidebook for Conducting Airport User Surveys

Guidebook for Conducting Airport User Surveys
Author: David C. Biggs
Publisher: Transportation Research Board
Total Pages: 251
Release: 2009
Genre: Social Science
ISBN: 0309118123

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This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.


ACRP Report 26

ACRP Report 26
Author:
Publisher:
Total Pages:
Release: 2010
Genre: Electronic book
ISBN:

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Guidebook for Conducting Airport User Surveys and Other Customer Research

Guidebook for Conducting Airport User Surveys and Other Customer Research
Author: Jennifer D. Franz
Publisher:
Total Pages: 231
Release: 2021
Genre: Airports
ISBN:

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Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.


Airport Passenger-related Processing Rates Guidebook

Airport Passenger-related Processing Rates Guidebook
Author: Michael James Cassidy
Publisher: Transportation Research Board
Total Pages: 127
Release: 2009
Genre: Transportation
ISBN: 0309118050

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TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.


Resource Manual for Airport In-terminal Concessions

Resource Manual for Airport In-terminal Concessions
Author:
Publisher: Transportation Research Board
Total Pages: 269
Release: 2011
Genre: Business & Economics
ISBN: 0309213533

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'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.


Improving the Airport Customer Experience

Improving the Airport Customer Experience
Author: Bruce J. Boudreau
Publisher:
Total Pages: 230
Release: 2016
Genre: Airports
ISBN: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description


Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies

Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies
Author:
Publisher: Transportation Research Board
Total Pages: 171
Release: 2009
Genre: Transportation
ISBN: 0309118093

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This guidebook presents various parking strategies and technologies that are employed, or have potential applications, at airports in the United States. This guidebook will assist airport operators in (1) determining their specific goals as they relate to public parking and their customer needs; (2) gaining an understanding of the parking strategies and technologies that correspond to their goals; and (3) evaluating benefits, costs, and implementation. With parking as the primary source of non-airline revenue at airports, and usually the customer's first and last experience with the airport, it is an important focus in an airport's overall strategic plan. ACRP Report 24 provides - in a single source - a buffet of parking strategies and technologies to complement and achieve airport operators' long-term goals and objectives. This guidebook will be useful to airport parking owners and operators, and their consultants, as they strive to better accommodate the needs of their customers, improve customer service, increase operational efficiency, and enhance net revenues.


International Handbook of Survey Methodology

International Handbook of Survey Methodology
Author: Edith D. de Leeuw
Publisher: Routledge
Total Pages: 560
Release: 2012-10-12
Genre: Psychology
ISBN: 113691062X

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Taking into account both traditional and emerging modes, this comprehensive new Handbook covers all major methodological and statistical issues in designing and analyzing surveys. With contributions from the world's leading survey methodologists and statisticians, this invaluable new resource provides guidance on collecting survey data and creating meaningful results. Featuring examples from a variety of countries, the book reviews such things as how to deal with sample designs, write survey questions, and collect data on the Internet. A thorough review of the procedures associated with multiple modes of collecting sample survey information and applying that combination of methods that fit the situation best is included. The International Handbook of Survey Methodology opens with the foundations of survey design, ranging from sources of error, to ethical issues. This is followed by a section on design that reviews sampling challenges and tips on writing and testing questions for multiple methods. Part three focuses on data collection, from face-to-face interviews, to Internet and interactive voice response, to special challenges involved in mixing these modes within one survey. Analyzing data from both simple and complex surveys is then explored, as well as procedures for adjusting data. The book concludes with a discussion of maintaining quality. Intended for advanced students and researchers in the behavioral, social, and health sciences, this "must have" resource will appeal to those interested in conducting or using survey data from anywhere in the world, especially those interested in comparing results across countries. The book also serves as a state-of-the-art text for graduate level courses and seminars on survey methodology. A companion website contains additional readings and examples.