Greater Ann Arbor Area Business Guide
Author | : |
Publisher | : |
Total Pages | : 108 |
Release | : 1983 |
Genre | : Business |
ISBN | : |
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Author | : |
Publisher | : |
Total Pages | : 108 |
Release | : 1983 |
Genre | : Business |
ISBN | : |
Author | : Ann Arbor Area Chamber of Commerce |
Publisher | : |
Total Pages | : 182 |
Release | : 2007 |
Genre | : Ann Arbor (Mich.) |
ISBN | : |
Author | : Ann Arbor Area Chamber of Commerce |
Publisher | : |
Total Pages | : 116 |
Release | : 1989 |
Genre | : Ann Arbor (Mich.) |
ISBN | : |
Author | : Ari Weinzweig |
Publisher | : Zingerman's Press |
Total Pages | : 361 |
Release | : 2010-10-15 |
Genre | : |
ISBN | : 0989349403 |
The first in a series of books by Zingerman's co-founding partner Ari Weinzweig examines the basic building blocks of the culture and structure we know now as Zingerman's. These approaches are applicable whether you're running a law office, a library, a restaurant, a record label, a software firm, or an organic farm. They are the behind-the-scenes "secret" stuff that goes into making a very special, sustainable business of any kind. Inc. Magazine calls it one of the Best Books for Business Owners.
Author | : |
Publisher | : |
Total Pages | : 86 |
Release | : 1982 |
Genre | : Business |
ISBN | : |
Author | : Ann Arbor Area Chamber of Commerce |
Publisher | : |
Total Pages | : 112 |
Release | : 1988 |
Genre | : Ann Arbor (Mich.) |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 82 |
Release | : 1988 |
Genre | : Business |
ISBN | : |
Author | : Ann Arbor Area Chamber of Commerce |
Publisher | : |
Total Pages | : 124 |
Release | : 1989 |
Genre | : Ann Arbor (Mich.) |
ISBN | : |
Author | : Ari Weinzweig |
Publisher | : Hyperion |
Total Pages | : 125 |
Release | : 2012-06-26 |
Genre | : Business & Economics |
ISBN | : 1401305075 |
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author | : Geoff Colvin |
Publisher | : Penguin |
Total Pages | : 273 |
Release | : 2016-10-11 |
Genre | : Business & Economics |
ISBN | : 0143108379 |
It's easy to imagine a nightmare scenario in which computers simply take over most of the tasks that people now get paid to do. The unavoidable question—will millions of people lose out, unable to best the machine?—is increasingly dominating business, education, economics, and policy. The bestselling author of Talent Is Overrated explains how the skills and economy values are changing in historic ways and offers a guide to what's next for all workers. Mastering technical skills that have historically been in demand no longer differentiates us as it used to. Instead, our greatest advantage lies in our deepest, most essentially human abilities—empathy, creativity, social sensitivity, storytelling, humor, relationship building, and expressing ourselves with greater power than logic can ever achieve. These high-value skills craete tremendous competitive advantage—more devoted customers, stronger cultures, breakthrough ideas, and more effective teams. And while many of us regard these abilities as innate traits, it turns out they can all be developed. As Colvin shows, they're already being developed in a range of farsighted organizations, including the Cleveland Clinic, the U.S. Army, and Stanford Business School.