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| Author | : Ronan McIvor |
| Publisher | : Cambridge University Press |
| Total Pages | : 299 |
| Release | : 2010-07-22 |
| Genre | : Business & Economics |
| ISBN | : 0521765463 |
This book explores the implications of planning, implementing and managing services outsourcing arrangements.
| Author | : Mark Kobayashi-Hillary |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 221 |
| Release | : 2007-04 |
| Genre | : Business & Economics |
| ISBN | : 1906124388 |
This book breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and the competitive factors shaping supply and sourcing. It is aimed at an international audience of executives, board level and senior management.
| Author | : I. Oshri |
| Publisher | : Springer |
| Total Pages | : 334 |
| Release | : 2008-07-03 |
| Genre | : Business & Economics |
| ISBN | : 0230227414 |
This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
| Author | : Peter Barrar |
| Publisher | : Gower Publishing, Ltd. |
| Total Pages | : 360 |
| Release | : 2006 |
| Genre | : Contracting out |
| ISBN | : 9780566086243 |
Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects. The 22 chapters provide information on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike.
| Author | : Atul Vashistha |
| Publisher | : TATA McGraw-Hill Publishing Company |
| Total Pages | : 328 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : |
On patterns of outsourcing in service industries and their overseas marketing; a study.
| Author | : Ilan Oshri |
| Publisher | : Springer Nature |
| Total Pages | : 315 |
| Release | : 2022-11-10 |
| Genre | : Business & Economics |
| ISBN | : 3031120345 |
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
| Author | : René A. Hernández |
| Publisher | : UN |
| Total Pages | : 244 |
| Release | : 2014 |
| Genre | : Mathematics |
| ISBN | : 9789211218442 |
Business services have been one of the fatest growing export areas in emerging economies over the past decade. The spread of information and communication technologies and the rise in trade liberalization have facilitated the global unbundling and offshoring of services activities from advanced to developing countries, including those in Latin America. This offshoring has gradually evolved into more sophisticated forms of business process outsourcing. Several countries in the region are now in the process of further upgrading their services exports to participate in knowledge process outsourcing, which includes research and development, product development and more advanced vertical functions and activities in the value chain. The empirical and analytical insights in this volume document how several countries in Latin America have entered the offshore services sector both through the attraction of multinational companies and the internationalization of domestic service suppliers. The future of the offshore services sector in Latin America will depend on its ability to upgrade its knowledge- and skill-intensive product offerings. This will call for the development of domestic technical capabilities, the adoption of renewed industrial policies, the promotion of backward and forward linkages, and the continued upgrading of human capital and information technology-integrated manufacturing.
| Author | : Ron Babin |
| Publisher | : Springer |
| Total Pages | : 230 |
| Release | : 2012-08-31 |
| Genre | : Business & Economics |
| ISBN | : 1137035315 |
Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and recommend how providers should prepare for increasing buyer demands in this area, suggesting buyers and providers can work together to build successful outsourcing relationships through collaborative sustainability projects.
| Author | : Roxane Gervais |
| Publisher | : Taylor & Francis |
| Total Pages | : 347 |
| Release | : 2017-03-02 |
| Genre | : Business & Economics |
| ISBN | : 1351933329 |
One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.
| Author | : Ilan Oshri |
| Publisher | : Springer |
| Total Pages | : 362 |
| Release | : 2015-01-23 |
| Genre | : Business & Economics |
| ISBN | : 1137437448 |
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
