Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Foundations Of Service Level Management PDF full book. Access full book title Foundations Of Service Level Management.
| Author | : Rick Sturm |
| Publisher | : Sams Publishing |
| Total Pages | : 292 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : |
This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 410 |
| Release | : 2008-07-15 |
| Genre | : Education |
| ISBN | : 9087532288 |
Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
| Author | : itSMF - the IT Service Management Forum |
| Publisher | : Van Haren Publishing |
| Total Pages | : 233 |
| Release | : 2005-09-26 |
| Genre | : Business & Economics |
| ISBN | : 9077212582 |
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 381 |
| Release | : 2007-09-09 |
| Genre | : Education |
| ISBN | : 9087539169 |
Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 382 |
| Release | : 2007-09-09 |
| Genre | : Education |
| ISBN | : 9087530579 |
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
| Author | : Ernest Brewster |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 217 |
| Release | : 2010-02-24 |
| Genre | : Business & Economics |
| ISBN | : 1906124434 |
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
| Author | : Michael Scarborough |
| Publisher | : Resulta Group LLC |
| Total Pages | : 172 |
| Release | : 2010-12-10 |
| Genre | : Business & Economics |
| ISBN | : 0982993404 |
The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement to an instructor-led training class or as a tool for self-study.
| Author | : John K. Lee |
| Publisher | : John Wiley & Sons |
| Total Pages | : 464 |
| Release | : 2002-10-02 |
| Genre | : Computers |
| ISBN | : 0471428663 |
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
| Author | : Ernest Brewster |
| Publisher | : BCS, The Chartered Institute for IT |
| Total Pages | : 241 |
| Release | : 2012-05-08 |
| Genre | : Business & Economics |
| ISBN | : 1906124930 |
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
| Author | : Tony Gannon |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 101 |
| Release | : 2009-10-15 |
| Genre | : Business & Economics |
| ISBN | : 1906124442 |
The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.
