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| Author | : Cavidan Beydagli |
| Publisher | : |
| Total Pages | : 108 |
| Release | : 2013 |
| Genre | : Consumer satisfaction |
| ISBN | : |
| Author | : Karen M. Barbera |
| Publisher | : Oxford University Press |
| Total Pages | : 753 |
| Release | : 2014-05-07 |
| Genre | : Psychology |
| ISBN | : 0199395926 |
The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.
| Author | : Amanda Rivard |
| Publisher | : |
| Total Pages | : 120 |
| Release | : 2008 |
| Genre | : Consumer behavior |
| ISBN | : |
| Author | : Michelle C. Bligh |
| Publisher | : Routledge |
| Total Pages | : 354 |
| Release | : 2013 |
| Genre | : Business & Economics |
| ISBN | : 1848726023 |
Leaders face new challenges as they cope with changes in culture, technology and the workplace. In this edited volume, based on a conference at Claremont, scholars of leadership studies from three continents discuss the latest psychological research on interpersonal leader-follower relations. The book tackles the impact of distance - physical, interpersonal and social - on our organizations, governments and societies.
| Author | : Steven G. Rogelberg |
| Publisher | : SAGE Publications |
| Total Pages | : 1923 |
| Release | : 2016-09-27 |
| Genre | : Psychology |
| ISBN | : 1483386880 |
The well-received first edition of the Encyclopedia of Industrial and Organizational Psychology (2007, 2 vols) established itself in the academic library market as a landmark reference that presents a thorough overview of this cross-disciplinary field for students, researchers, and professionals in the areas of psychology, business, management, and human resources. Nearly ten years later, SAGE presents a thorough revision that both updates current entries and expands the overall coverage, adding approximately 200 new articles, expanding from two volumes to four. Examining key themes and topics from within this dynamic and expanding field of psychology, this work offers a truly cross-cultural and global perspective.
| Author | : Kelly J. Westfall |
| Publisher | : |
| Total Pages | : 81 |
| Release | : 2011 |
| Genre | : |
| ISBN | : |
Organizational climate, which consists of employees' perceptions of the events, practices, and procedures in an organization, has been a central focus of a variety of models of organizational behavior. Evidence suggests that when employees have favorable perceptions of their workplace environment the organization performs better than when the perceptions are unfavorable. The processes that link employees' climate perceptions to business unit performance, however, have not yet been thoroughly examined. The purpose of the present study is to investigate a full model of the service-profit chain, which views customer satisfaction as an intervening variable in the relationship between employees' perceptions and financial performance in service firms. The present research also extends the service-profit model by incorporating climate strength, customer satisfaction strength, and employee turnover. It was hypothesized that higher levels of climate, as well as higher levels of climate strength, will be associated with higher customer satisfaction ratings, lower levels of turnover, and greater financial performance. Further, it was hypothesized that customer satisfaction and turnover will mediate the relationships between climate level and financial performance. It was also hypothesized that higher levels of climate strength will be associated with stronger relationships between climate level and customer satisfaction, turnover, and financial performance, than lower levels of climate strength. Additionally, it was hypothesized that higher levels of climate strength will be related to lower variability in customer satisfaction ratings. Finally, the relationship between customer satisfaction and financial performance was hypothesized to be greater when variability in customer satisfaction ratings is low than when the variability is high. A total of 26,399 employees and 178,771 customers from 1,291 business units of a restaurant chain were used to investigate the hypothesized links in the service-profit model. The climate and customer satisfaction measures were developed by the restaurant chain. Factor analyses were conducted to determine final scale composition, resulting in a climate measure consisting of four dimensions, compensation, alignment, teamwork, and management; and a customer satisfaction measure consisting of two dimensions, customer satisfaction with food and other factors. The thirteen hypotheses were evaluated through a path analysis using linear multiple regression analysis. The hypothesized zero-order relationships were statistically tested using correlational and least square regression analyses. The hypothesized mediated relationships were statistically tested using mediated multiple regression analyses. Finally, the hypothesized moderated relationships were tested using hierarchical multiple regression analyses. The results provide support for the direct effects of some climate level dimensions on customer satisfaction, turnover, and financial performance, as well as support that turnover partially mediates the relationship between climate level and financial performance. Additional support was found for the direct effects of some climate strength dimensions on organizational outcomes and for the interaction between management climate level and strength on financial performance. Further, climate strength was found to be directly related to customer satisfaction strength, and the interaction between customer satisfaction and customer satisfaction strength on financial performance was found to be significant. Limitations are discussed, as well as practical implications and directions for future research.
| Author | : Irving B. Weiner |
| Publisher | : John Wiley & Sons |
| Total Pages | : 820 |
| Release | : 2012-10-10 |
| Genre | : Psychology |
| ISBN | : 1118282000 |
Psychology is of interest to academics from many fields, as well as to the thousands of academic and clinical psychologists and general public who can't help but be interested in learning more about why humans think and behave as they do. This award-winning twelve-volume reference covers every aspect of the ever-fascinating discipline of psychology and represents the most current knowledge in the field. This ten-year revision now covers discoveries based in neuroscience, clinical psychology's new interest in evidence-based practice and mindfulness, and new findings in social, developmental, and forensic psychology.
| Author | : Mark G. Ehrhart |
| Publisher | : Routledge |
| Total Pages | : 421 |
| Release | : 2013-11-20 |
| Genre | : Psychology |
| ISBN | : 1317934393 |
The fields of organizational climate and organizational culture have co-existed for several decades with very little integration between the two. In Organizational Climate and Culture: An Introduction to Theory, Research, and Practice, Mark G. Ehrhart, Benjamin Schneider, and William H. Macey break down the barriers between these fields to encourage a broader understanding of how an organization’s environment affects its functioning and performance. Building on in-depth reviews of the development of both the organizational climate and organizational culture literatures, the authors identify the key issues that researchers in each field could learn from the other and provide recommendations for the integration of the two. They also identify how practitioners can utilize the key concepts in the two literatures when conducting organizational cultural inquiries and leading change efforts. The end product is an in-depth discussion of organizational climate and culture unlike anything that has come before that provides unique insights for a broad audience of academics, practitioners, and students.
| Author | : Arnold B. Bakker |
| Publisher | : Psychology Press |
| Total Pages | : 218 |
| Release | : 2010-04-05 |
| Genre | : Business & Economics |
| ISBN | : 1136980881 |
This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive work. The book begins by defining work engagement, which has been described as ‘an opposite to burnout,’ following its development into a more complex concept with far reaching implications for work-life. The chapters discuss the sources of work engagement, emphasizing the importance of leadership, organizational structures, and human resource management as factors that may operate to either enhance or inhibit employee’s experience of work. The book considers the implications of work engagement for both the individual employee and the organization as a whole. To address readers’ practical questions, the book provides in-depth coverage of interventions that can enhance employees’ work engagement and improve management techniques. Based upon the most up-to-date research by the foremost experts in the world, this volume brings together the best knowledge available on work engagement, and will be of great use to academic researchers, upper level students of work and organizational psychology as well as management consultants.
| Author | : Neal M. Ashkanasy |
| Publisher | : SAGE |
| Total Pages | : 665 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 1412974828 |
The Second Edition provides an overview of current research, theory and practice in this expanding field. The editorial team and the authors come from diverse professional and geographical backgrounds, and provide an unprecedented coverage of topics relating to both culture and climate of modern organizations.
