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El Cliente, Percibe de Manera Óptima, Las CaracterÍsticas de la AtenciÓn Profesionalizada

El Cliente, Percibe de Manera Óptima, Las CaracterÍsticas de la AtenciÓn Profesionalizada
Author: ING. Mario Italo PALACIOS
Publisher:
Total Pages: 499
Release: 2018-10-09
Genre:
ISBN: 9781726895828

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EL CLIENTE PERCIBE DE MANERA ÓPTIMA LAS CARACTERÍSTICAS DE LA ATENCIÓN PROFESIONALIZADA¿Hacia quién deben estar orientadas todas las acciones estratégicas del director empresarial? Cuando un comprador percibe de manera óptima que puede confiar en la empresa que le está ofreciendo un producto o servicio, es el momento preciso cuando inicia el proceso de transformación de comprador, a cliente.Este proceso consistirá en que el cliente analizará las características de la atención que le brindan, aún más que analizar el precio del producto o servicio.Esta es la razón objetiva que obliga a un líder profesionalizado a direccionar todas las acciones para el beneficio perceptible del cliente.¿Desea usted saber las características elementales que debe percibir el cliente mediante la eficaz capacidad de respuesta para su inmediata fidelización?Descúbralo en este libro.Autor: Ing. Mario Italo Palacios.(Empresario de la industria turística, asesor y consultor para el emprendimiento sin riesgo, conferencista, buen amigo y escritor Salvadoreño de libros para la dirección administrativa y el desarrollo empresarial mediante la profesionalización).


Pharmaceutical Innovation and Access to Medicines

Pharmaceutical Innovation and Access to Medicines
Author: OECD
Publisher: Org. for Economic Cooperation & Development
Total Pages: 0
Release: 2019-01-24
Genre: Drug accessibility
ISBN: 9789264307384

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This report reviews the important role of medicines in health sytems, describes recent trends in pharmaceutical expenditure and financing, and summarises the approaches used by OECD countries to determine coverage and pricing.


Tourism in National Parks and Protected Areas

Tourism in National Parks and Protected Areas
Author: Paul F. J. Eagles
Publisher: CABI
Total Pages: 332
Release: 2002
Genre: Business & Economics
ISBN: 0851995896

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This book describes the state of the art of tourism planning and management in national parks and protected areas. It also provides guidelines for best practice in tourism operations. Other objectives are to: Describe case studies and guidelines that contribute to conservation of biological diversity; consider the role of local communities within or near these areas; outline the development of tourism infrastructure and services; discuss visitor management; provide guidelines to enhance the quality of the tourism experience. The focus is global and the book will appeal to both academics and practitioners.


Making Medicines Affordable

Making Medicines Affordable
Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
Total Pages: 235
Release: 2018-03-01
Genre: Medical
ISBN: 0309468086

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Thanks to remarkable advances in modern health care attributable to science, engineering, and medicine, it is now possible to cure or manage illnesses that were long deemed untreatable. At the same time, however, the United States is facing the vexing challenge of a seemingly uncontrolled rise in the cost of health care. Total medical expenditures are rapidly approaching 20 percent of the gross domestic product and are crowding out other priorities of national importance. The use of increasingly expensive prescription drugs is a significant part of this problem, making the cost of biopharmaceuticals a serious national concern with broad political implications. Especially with the highly visible and very large price increases for prescription drugs that have occurred in recent years, finding a way to make prescription medicinesâ€"and health care at largeâ€"more affordable for everyone has become a socioeconomic imperative. Affordability is a complex function of factors, including not just the prices of the drugs themselves, but also the details of an individual's insurance coverage and the number of medical conditions that an individual or family confronts. Therefore, any solution to the affordability issue will require considering all of these factors together. The current high and increasing costs of prescription drugsâ€"coupled with the broader trends in overall health care costsâ€"is unsustainable to society as a whole. Making Medicines Affordable examines patient access to affordable and effective therapies, with emphasis on drug pricing, inflation in the cost of drugs, and insurance design. This report explores structural and policy factors influencing drug pricing, drug access programs, the emerging role of comparative effectiveness assessments in payment policies, changing finances of medical practice with regard to drug costs and reimbursement, and measures to prevent drug shortages and foster continued innovation in drug development. It makes recommendations for policy actions that could address drug price trends, improve patient access to affordable and effective treatments, and encourage innovations that address significant needs in health care.


General Microbiology

General Microbiology
Author: Hans G. Schlegel
Publisher: Cambridge University Press
Total Pages: 680
Release: 1993-07-08
Genre: Medical
ISBN: 9780521439800

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This revised, up-dated and expanded edition of Professor Schlegel's well-established textbook provides an excellent introduction to microbiology for a wide range of undergraduate students.


Disciplined Mind

Disciplined Mind
Author: Howard Gardner
Publisher: Simon and Schuster
Total Pages: 288
Release: 2021-01-26
Genre: Education
ISBN: 1982176954

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This brilliant and revolutionary theory of multiple intelligences reexamines the goals of education to support a more educated society for future generations. Howard Gardner’s concept of multiple intelligences has been hailed as perhaps the most profound insight into education since the work of Jerome Bruner, Jean Piaget, and even John Dewey. Here, in The Disciplined Mind, Garner pulls together the threads of his previous works and looks beyond such issues as charters, vouchers, unions, and affirmative action in order to explore the larger questions of what constitutes an educated person and how this can be achieved for all students. Gardner eloquently argues that the purpose of K–12 education should be to enhance students’ deep understanding of the truth (and falsity), beauty (and ugliness), and goodness (and evil) as defined by their various cultures. By exploring the theory of evolution, the music of Mozart, and the lessons of the Holocaust as a set of examples that illuminates the nature of truth, beauty, and morality, The Disciplined Mind envisions how younger generations will rise to the challenges of the future—while preserving the traditional goals of a “humane” education. Gardner’s ultimate goal is the creation of an educated generation that understands the physical, biological, and societal world in their own personal context as well as in a broader world view. But even as Gardner persuasively argues the merits of his approach, he recognizes the difficulty of developing one universal, ideal form of education. In an effort to reconcile conflicting educational viewpoints, he proposes the creation of six different educational pathways that, when taken together, can satisfy people’s concern for student learning and their widely divergent views about knowledge and understanding overall.


The Green Web

The Green Web
Author: Martin Holdgate
Publisher: Routledge
Total Pages: 425
Release: 2014-04-08
Genre: Nature
ISBN: 1134189370

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This text is a history of the world's oldest global conservation body - the World Conservation Union, established in 1948 as a forum for governments, non-governmental organizations and individual conservationists. The author draws on unpublished archives to reveal the often turbulent story of the IUCN and its achievements in, and influence on, conservation and environmental policy worldwide - establishing national parks and protected areas and defending threatened species.


International Handbook of Educational Change

International Handbook of Educational Change
Author: Andy Hargreaves
Publisher: Springer Science & Business Media
Total Pages: 692
Release: 1998-05-31
Genre: Education
ISBN: 9780792335344

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The International Handbook of Educational Change is a state of the art collection of the most important ideas and evidence of educational change. The book brings together some of the most influential thinkers and writers on educational change. It deals with issues like educational innovation, reform, restructuring, culture-building, inspection, school-review, and change management. It asks why some people resist change and what their resistance means. It looks at how men and women, older teachers and younger teachers, experience change differently. It looks at the positive aspects of change but does not hesitate to raise uncomfortable questions about many aspects of educational change either. It looks critically and controversially at the social, economic, cultural and political forces that are driving educational change. School leaders, system administration, teacher leaders, consultants, facilitators, educational researchers, staff developers and change agents of all kinds will find this book an indispensable resource for guiding them to both classic and cutting-edge understandings of educational change, no other work provides as comprehensive coverage of the field of educational change.


Defending the Land of the Jaguar

Defending the Land of the Jaguar
Author: Lane Simonian
Publisher: University of Texas Press
Total Pages: 343
Release: 2010-07-05
Genre: Nature
ISBN: 0292787561

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Mexican conservationists have sometimes observed that it is difficult to find a country less interested in the conservation of its natural resources than is Mexico. Yet, despite a long history dedicated to the pursuit of development regardless of its environmental consequences, Mexico has an equally long, though much less developed and appreciated, tradition of environmental conservation. Lane Simonian here offers the first panoramic history of conservation in Mexico from pre-contact times to the current Mexican environmental movement. He explores the origins of conservation and environmental concerns in Mexico, the philosophies and endeavors of Mexican conservationists, and the enactment of important conservation laws and programs. This heretofore untold story, drawn from interviews with leading Mexican conservationists as well as archival research, will be important reading throughout the international community of activists, researchers, and concerned citizens interested in the intertwined issues of conservation and development.


Choice Theory: A Very Short Introduction

Choice Theory: A Very Short Introduction
Author: Michael Allingham
Publisher: OUP Oxford
Total Pages: 144
Release: 2002-08-22
Genre: Business & Economics
ISBN: 0191579262

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We make choices all the time - about trivial matters, about how to spend our money, about how to spend our time, about what to do with our lives. And we are also constantly judging the decisions other people make as rational or irrational. But what kind of criteria are we applying when we say that a choice is rational? What guides our own choices, especially in cases where we don't have complete information about the outcomes? What strategies should be applied in making decisions which affect a lot of people, as in the case of government policy? This book explores what it means to be rational in all these contexts. It introduces ideas from economics, philosophy, and other areas, showing how the theory applies to decisions in everyday life, and to particular situations such as gambling and the allocation of resources. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.