Effective Government Information Websites Toolkit For Implementation PDF Download

E-governance and e- government allows the public administration to increase the usage and performance of public service and provide important information across the masses through website, if constructed correctly (D'Agostino, Schwester, Carrizales, and Melitski, 2011). The use of websites will create a new form of government transparency and transition to a digital service for the community. With the growth in government information technology, it is important to manage the information and data delivered, as well measure its effectiveness. However, even with little evidence on the effectiveness of the use of websites, there has been an increase in government implementation of websites to create transparency and improve citizen engagement. To monitor the performance management in improving citizen participation and government transparency, it is important to analyze the following website factors: accessibility, informative, interactive, and user-friendly (Melitski and Manoharan, 2014). This paper researches the issues and challenges of those factors with government websites at the county-level. The study will implement a mixed-methods form of research to determine if the advancement in technology directly correlates with the necessity of accountability and citizen engagement through government websites (Newbold, 2011). However, transparency has multitude variables in the level of accessibility, informative, interactive, and user-friendly of the information. This study analyzes the range of the information being provided in three counties' main website: Los Angeles County, Orange County and Ventura County. The analysis will be based on the scope of ten transparency indicators and twenty-one sub indicators. This study will show if government websites are benefiting the community or hindering the quality of government services.