Difficult People Handbook PDF Download
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Author | : Amy Cooper Hakim |
Publisher | : Penguin |
Total Pages | : 352 |
Release | : 2016-12-06 |
Genre | : Business & Economics |
ISBN | : 1101993111 |
Download Working with Difficult People, Second Revised Edition Book in PDF, ePub and Kindle
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Author | : Gill Hasson |
Publisher | : John Wiley & Sons |
Total Pages | : 215 |
Release | : 2014-10-29 |
Genre | : Family & Relationships |
ISBN | : 0857085719 |
Download How to Deal With Difficult People Book in PDF, ePub and Kindle
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Author | : Carrie Mason-Draffen |
Publisher | : Red Wheel/Weiser |
Total Pages | : 190 |
Release | : 2007-01-01 |
Genre | : Business & Economics |
ISBN | : 1564149382 |
Download 151 Quick Ideas to Deal with Difficult People Book in PDF, ePub and Kindle
Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
Author | : Harvard Business Review |
Publisher | : Harvard Business Press |
Total Pages | : 82 |
Release | : 2018-04-17 |
Genre | : Business & Economics |
ISBN | : 163369609X |
Download Dealing with Difficult People (HBR Emotional Intelligence Series) Book in PDF, ePub and Kindle
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Author | : John Townsend |
Publisher | : Thomas Nelson |
Total Pages | : 0 |
Release | : 2009-04-19 |
Genre | : Self-Help |
ISBN | : 9781404175679 |
Download Handling Difficult People Book in PDF, ePub and Kindle
Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes 'button pushers' act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.
Author | : Dr. Rick Brinkman |
Publisher | : McGraw Hill Professional |
Total Pages | : 128 |
Release | : 2006-04-07 |
Genre | : Business & Economics |
ISBN | : 9780071487153 |
Download Dealing With Difficult People Book in PDF, ePub and Kindle
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Author | : Florence Littauer |
Publisher | : Harvest House Publishers |
Total Pages | : 178 |
Release | : 2006 |
Genre | : Religion |
ISBN | : 0736918442 |
Download How to Get Along with Difficult People Book in PDF, ePub and Kindle
In this new edition of her classic book on human relationships author Florence Littauer draws from the experiences of the apostle Paul and her own demanding encounters to offer readers encouragement and practical advice to help smooth out thorny relationships. Readers will learn the secret to dealing with the four personality types: The Sanguine who wants attention and credit The Melancholy who longs for order and discipline The Choleric who appreciates action and obedience The Phlegmatic who loves peace and quiet Readers will learn how to help friends and family see themselves as others see them, and they’ll learn how to react to trying situations by becoming more aware of how they affect those around them.
Author | : Renee Evenson |
Publisher | : AMACOM |
Total Pages | : 242 |
Release | : 2013-10-15 |
Genre | : Business & Economics |
ISBN | : 0814432999 |
Download Powerful Phrases for Dealing with Difficult People Book in PDF, ePub and Kindle
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author | : Arlene Uhl |
Publisher | : Penguin |
Total Pages | : 340 |
Release | : 2007-05-01 |
Genre | : Business & Economics |
ISBN | : 1440696942 |
Download The Complete Idiot's Guide to Coping With Difficult People Book in PDF, ePub and Kindle
Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.
Author | : Marilyn Pincus |
Publisher | : Simon and Schuster |
Total Pages | : 224 |
Release | : 2004-10-08 |
Genre | : Business & Economics |
ISBN | : 1593371861 |
Download Managing Difficult People Book in PDF, ePub and Kindle
"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.