Desktop Support Resource Guide
| Author | : |
| Publisher | : CNET Networks Inc. |
| Total Pages | : 208 |
| Release | : 2003-08 |
| Genre | : Computers |
| ISBN | : 9781931490948 |
Download Desktop Support Resource Guide Book in PDF, ePub and Kindle
Desktop Support Resource Guide PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Desktop Support Resource Guide PDF full book. Access full book title Desktop Support Resource Guide.
Desktop Support Resource Guide
| Author | : TechRepublic, Incorporated |
| Publisher | : |
| Total Pages | : 212 |
| Release | : 2001-08-01 |
| Genre | : Computer networks |
| ISBN | : 9781931490146 |
Download Desktop Support Resource Guide Book in PDF, ePub and Kindle
Windows Desktop Support Resource Guide
| Author | : TechRepublic |
| Publisher | : |
| Total Pages | : 260 |
| Release | : 2000-10-01 |
| Genre | : Microsoft Access |
| ISBN | : 9780970395313 |
Download Windows Desktop Support Resource Guide Book in PDF, ePub and Kindle
MCDST: Microsoft Certified Desktop Support Technician Study Guide
| Author | : Bill Ferguson |
| Publisher | : John Wiley & Sons |
| Total Pages | : 630 |
| Release | : 2006-07-05 |
| Genre | : Study Aids |
| ISBN | : 0470043628 |
Download MCDST: Microsoft Certified Desktop Support Technician Study Guide Book in PDF, ePub and Kindle
If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
A Guide to Computer User Support for Help Desk and Support Specialists
| Author | : Fred Beisse |
| Publisher | : Cengage Learning |
| Total Pages | : 592 |
| Release | : 2009-09-16 |
| Genre | : Computers |
| ISBN | : 9780495806493 |
Download A Guide to Computer User Support for Help Desk and Support Specialists Book in PDF, ePub and Kindle
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
MCDST: Microsoft Certified Desktop Support Technician Study Guide
| Author | : Bill Ferguson |
| Publisher | : John Wiley & Sons |
| Total Pages | : 478 |
| Release | : 2006-02-20 |
| Genre | : Computers |
| ISBN | : 0782151078 |
Download MCDST: Microsoft Certified Desktop Support Technician Study Guide Book in PDF, ePub and Kindle
Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: In-depth coverage of all exam topics Practical information on supporting users and troubleshooting applications Hundreds of challenging review questions Leading-edge exam preparation software, including a test engine and electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271: Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272: Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security Note:CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Desktop Support Crash Course
| Author | : ROB BOTWRIGHT |
| Publisher | : Rob Botwright |
| Total Pages | : 242 |
| Release | : 101-01-01 |
| Genre | : Computers |
| ISBN | : 1839387394 |
Download Desktop Support Crash Course Book in PDF, ePub and Kindle
🖥️ Desktop Support Crash Course Bundle! 🛠️ Are you ready to take your IT skills to the next level? Introducing the Desktop Support Crash Course bundle, your ultimate guide to mastering technical problem-solving and network troubleshooting. 🚀 With four comprehensive books packed with practical knowledge and expert insights, this bundle is your roadmap to becoming a desktop support superstar. 🌟 📘 Book 1: Desktop Support Essentials Get started with the basics! Learn how to troubleshoot common hardware and software issues like a pro. From diagnosing system errors to resolving user problems, this beginner's guide has you covered. 📗 Book 2: Mastering Network Basics Unlock the secrets of networking fundamentals! Dive into IP addressing, subnetting, and network device configuration to ensure seamless connectivity in any environment. 📙 Book 3: Advanced Desktop Support Strategies Ready to level up? Delve deep into system diagnostics and advanced troubleshooting techniques. Discover how to analyze system logs, tune performance, and tackle complex hardware challenges with confidence. 📕 Book 4: Expert-Level Network Troubleshooting Become a networking ninja! Explore advanced protocols, packet analysis, and network security strategies to resolve even the trickiest issues. With insider tips and pro tricks, you'll be ready to conquer any network problem. 🔍 What You'll Learn: · Troubleshooting principles and methodologies · Fundamental networking concepts · System diagnostics and performance tuning · Advanced network troubleshooting techniques 🎓 Who Is This Bundle For? · Aspiring IT professionals seeking to enter the desktop support field · Experienced desktop support technicians looking to expand their skills · Network administrators and IT professionals responsible for troubleshooting complex network issues 💼 Why Choose This Bundle? · Comprehensive coverage of desktop support and network troubleshooting topics · Practical, real-world examples and scenarios to reinforce learning · Insider tips and expert advice from industry professionals · Perfect for self-paced learning or as a reference guide for on-the-job challenges Don't miss out on this opportunity to become a desktop support expert! Grab your copy of the Desktop Support Crash Course bundle today and take the first step toward a rewarding career in IT support. 💻🔧
A Guide to Computer User Support for Help Desk and Support Specialists
| Author | : Fred Beisse |
| Publisher | : Cengage Learning |
| Total Pages | : 250 |
| Release | : 2012-03-01 |
| Genre | : Computer programming |
| ISBN | : 9781133188605 |
Download A Guide to Computer User Support for Help Desk and Support Specialists Book in PDF, ePub and Kindle
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.
Ferguson Career Resource Guide to Internships and Summer Jobs, 2-Volume Set
| Author | : Carol Turkington |
| Publisher | : Infobase Publishing |
| Total Pages | : 760 |
| Release | : 2014-05-14 |
| Genre | : College students |
| ISBN | : 1438110464 |
Download Ferguson Career Resource Guide to Internships and Summer Jobs, 2-Volume Set Book in PDF, ePub and Kindle
Provides details on over 550 internships and summer jobs.
How to Manage the IT Help Desk
| Author | : Noel Bruton |
| Publisher | : Routledge |
| Total Pages | : 374 |
| Release | : 2012-07-26 |
| Genre | : Business & Economics |
| ISBN | : 1136016732 |
Download How to Manage the IT Help Desk Book in PDF, ePub and Kindle
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk
