Designing Public Documents PDF Download

The design of public documents playsan important role in user perception and understanding of the important information they contain. Moreover, the design of such documents can have an important impact on user self-confidence and decision making. The information design principles pertainingto how to visually structure and verbally construct documents to be easily well perceived and understood can provide valuable insights on how public documents should be designed and presented. Yet, in designing public documents there is a lack in applyingthe information design methods and frameworks. On the other hand, the Gestalt principles of perception can explain how humans organize visual elements into groups and how humans perceive and recognize patterns. Since their introduction in the early twentieth century, the Gestalt principles were examined and studied various times to improve the visual perceptual process in many application areas such as: painting, sculpture, graphic design and information design. Accordingly, this work studies the application of the Gestalt principles to improve the user understanding of public documents. To this end, first an adapted heuristic evaluation method is proposed to identify the usability problems of public documents. Secondly, based on precise measurements of thevisual elements within the documents, a document analytics method is proposed to examine the application of the Gestalt principles as well as the design principles in public documents. A sample comprising two public documents is used to test and demonstrate the proposed methodology. Based on the design flaws detected by the aforementioned two methods, a minimal approach is adopted to apply the Gestalt principles to solve the identified problems. The results obtained show that the integration of the Gestaltprinciples in the design process can improve the accessibility of information in public documents and resolve many of the usability problems in these documents.