Customers Are People The Human Touch PDF Download
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| Author | : John McKean |
| Publisher | : John Wiley & Sons |
| Total Pages | : 324 |
| Release | : 2003-05-16 |
| Genre | : Business & Economics |
| ISBN | : 0470856505 |
Download Customers Are People ... The Human Touch Book in PDF, ePub and Kindle
Although 70% of the customer's decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.
| Author | : Steven Van Belleghem |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 208 |
| Release | : 2015-04-03 |
| Genre | : Business & Economics |
| ISBN | : 074947324X |
Download When Digital Becomes Human Book in PDF, ePub and Kindle
WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores and explains the new digital relationships. Packed with global examples from organizations that have successfully transformed their customer relationships, such as Amazon, Toyota, ING, Coolblue, Nike and Starbucks, When Digital Becomes Human presents a clear model that companies can easily implement to integrate an emotional layer into their digital strategy. This guide to combining two of a business's most important assets - its people and its digital strengths - covers the latest issues in digital marketing and customer experience management, including omnichannel and multichannel experiences, big data and predictive analytics, privacy concerns, customer collaboration (ie crowdsourcing) and more.
| Author | : Kevin Burns |
| Publisher | : Lioncrest Publishing |
| Total Pages | : 214 |
| Release | : 2016-10-20 |
| Genre | : Technology & Engineering |
| ISBN | : 9781619615236 |
Download Peoplework: The Human Touch in Workplace Safety Book in PDF, ePub and Kindle
Workplace safety is failing. Despite better procedures now in place on the job, people are still getting hurt. The problem lies in our thinking. We must shift the focus from rules to relationships. In PeopleWork, author and safety management consultant Kevin Burns presents his M4 Method of people-centered management for safety in the workplace. He lays out the practical, how-to steps that frontline supervisors and safety people can master. This promotes a relationship-based culture focused on mentoring, coaching, and inspiring teams. It's an approach that ultimately improves employee productivity and allows everyone to achieve their personal goals and the goals of their company. With PeopleWork, you can raise workplace safety to a level where it actually works.
| Author | : Debra Paul |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 256 |
| Release | : 2012 |
| Genre | : Business & Economics |
| ISBN | : 1906124914 |
Download The Human Touch Book in PDF, ePub and Kindle
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
| Author | : Hüseyin Güngör |
| Publisher | : Amsterdam University Press |
| Total Pages | : 192 |
| Release | : 2007-01-01 |
| Genre | : Business & Economics |
| ISBN | : 9056294660 |
Download Emotional Satisfaction of Customer Contacts Book in PDF, ePub and Kindle
For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence, contact centers are increasingly becoming the center for customer frustration, and frequently associated with negative comments in the media. Therefore, this research explores the Emotional, Cognitive, General, and Transactional dimensions of customer satisfaction and loyalty process in the customer contact environment. As customer contacts can be a source of negative emotions and it is desirable to increase positive emotions in the contact center environment, this research focuses on the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. Taking the ESCC as a starting point, this research demonstrates that frontline employees are able to observe and register customer satisfaction during service encounters, and suggests that the ESCC information can be employed for recovering service failures, increasing sales productivity and organizational learning for more customer satisfaction and loyalty.
| Author | : Philippa Thomas |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 256 |
| Release | : 2012-12-15 |
| Genre | : Business & Economics |
| ISBN | : 1780171374 |
Download The Human Touch Book in PDF, ePub and Kindle
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
| Author | : Paul R. Daugherty |
| Publisher | : Harvard Business Press |
| Total Pages | : 264 |
| Release | : 2018-03-20 |
| Genre | : Computers |
| ISBN | : 1633693872 |
Download Human + Machine Book in PDF, ePub and Kindle
AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader’s guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in our new age of AI. BOOK PROCEEDS FOR THE AI GENERATION The authors' goal in publishing Human + Machine is to help executives, workers, students and others navigate the changes that AI is making to business and the economy. They believe AI will bring innovations that truly improve the way the world works and lives. However, AI will cause disruption, and many people will need education, training and support to prepare for the newly created jobs. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.
| Author | : Mark Price |
| Publisher | : David Fickling Books |
| Total Pages | : 106 |
| Release | : 2019-10-08 |
| Genre | : Business & Economics |
| ISBN | : 178845166X |
Download Six Steps to Customer Happiness Book in PDF, ePub and Kindle
Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the satisfaction they require and also highlights best and worst practice by focusing on specific companies. Instructive and helpful, learn from your mistakes and put into practice long term measures to benefit your business.
| Author | : Debra Stevens |
| Publisher | : Pearson UK |
| Total Pages | : 171 |
| Release | : 2021-03-17 |
| Genre | : Self-Help |
| ISBN | : 1292311428 |
Download Stand Out Book in PDF, ePub and Kindle
We’re online and communicating all day, but with less and less impact. We need to build on what makes us human. Skills such as listening, socialising and storytelling have been lost in the world of digital and are needed more than ever, both personally and professionally. These soft skills give you the advantage in a changing world, allowing you freedom, flexibility and the ability to collaborate with others. Stand Out will get you ahead of the curve and give you the tools you need to rediscover your human skills so you can pursue your passions, achieve your goals and thrive in your career. 'Don't be left behind, this book is a must-read!' Kosta Christofi, Head of Leadership and Management Development, Reed in Partnership
| Author | : ITshades.com |
| Publisher | : EGBG Services LLC |
| Total Pages | : 119 |
| Release | : 2021-02-11 |
| Genre | : Business & Economics |
| ISBN | : |
Download I Bytes Retail & Consumer Goods Industry Book in PDF, ePub and Kindle
This document brings together a set of latest data points and publicly available information relevant Retail & Consumer Goods Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
