Customer Service On The Internet PDF Download
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Author | : Jim Sterne |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 2000-05-22 |
Genre | : Computers |
ISBN | : 9780471382584 |
Download Customer Service on the Internet Book in PDF, ePub and Kindle
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/
Author | : Jim Sterne |
Publisher | : |
Total Pages | : 360 |
Release | : 1996-09-25 |
Genre | : Business & Economics |
ISBN | : |
Download Customer Service on the Internet Book in PDF, ePub and Kindle
From managing your corporate image to organizing information and making it readily available to prospects, this book explores both the technical and strategic issues of tapping into the very latest Web methods. This book also provides a cost/benefit analysis and makes recommendations on what type of information a company should provide over the Net.
Author | : Bill Price |
Publisher | : John Wiley & Sons |
Total Pages | : 341 |
Release | : 2011-09-14 |
Genre | : Business & Economics |
ISBN | : 1118039394 |
Download The Best Service is No Service Book in PDF, ePub and Kindle
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Author | : Karen Leland |
Publisher | : John Wiley & Sons |
Total Pages | : 409 |
Release | : 2011-03-03 |
Genre | : Business & Economics |
ISBN | : 1118052730 |
Download Customer Service For Dummies Book in PDF, ePub and Kindle
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author | : John R. Patterson |
Publisher | : ReadHowYouWant.com |
Total Pages | : 370 |
Release | : 2011-08-19 |
Genre | : Business & Economics |
ISBN | : 1459626834 |
Download Wired and Dangerous Book in PDF, ePub and Kindle
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
Author | : Patricia B. Seybold |
Publisher | : Crown Business |
Total Pages | : 392 |
Release | : 1998 |
Genre | : Business & Economics |
ISBN | : |
Download Customers.com Book in PDF, ePub and Kindle
Discusses how to create electronic commerce strategies designed to meet the specific needs of a business' customers by looking at real companies.
Author | : Pattie Odgers |
Publisher | : South Western Educational Publishing |
Total Pages | : 244 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 9780538726689 |
Download The World of Customer Service Book in PDF, ePub and Kindle
With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.
Author | : Gabriele Piccoli |
Publisher | : |
Total Pages | : 25 |
Release | : 2001 |
Genre | : Customer services |
ISBN | : |
Download The Customer Service Life Cycle Book in PDF, ePub and Kindle
Author | : Donald W. Blohowiak |
Publisher | : Penguin |
Total Pages | : 366 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : 9780028619538 |
Download The Complete Idiot's Guide to Great Customer Service Book in PDF, ePub and Kindle
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author | : Ron Karr |
Publisher | : Penguin |
Total Pages | : 366 |
Release | : 2003-01-13 |
Genre | : Business & Economics |
ISBN | : 1101198532 |
Download The Complete Idiot's Guide to Great Customer Service Book in PDF, ePub and Kindle
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.