Customer Centric Project Management PDF Download
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Author | : Elizabeth Harrin |
Publisher | : Routledge |
Total Pages | : 166 |
Release | : 2017-03-02 |
Genre | : Business & Economics |
ISBN | : 1351946609 |
Download Customer-Centric Project Management Book in PDF, ePub and Kindle
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Author | : Bruce T. Barkley |
Publisher | : McGraw Hill Professional |
Total Pages | : 660 |
Release | : 2001-07-03 |
Genre | : Business & Economics |
ISBN | : 9780071369824 |
Download Customer-Driven Project Management Book in PDF, ePub and Kindle
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Author | : Daniel J. Paulish |
Publisher | : Addison-Wesley Professional |
Total Pages | : 324 |
Release | : 2002 |
Genre | : Computers |
ISBN | : |
Download Architecture-centric Software Project Management Book in PDF, ePub and Kindle
To fully leverage the value of software architecture in enterprise development projects, you need to expressly and consciously link architecture with project management. This book shows how, drawing on powerful lessons learned at Siemens, one of the world's leading software development organizations. The authors offer insight into project management for software architects, insight into software architecture for project managers, and above all, insight into integrating the two disciplines to maximize the effectiveness of both of them. Learn how to develop cost and schedule estimates for development projects, based on software architecture; how to clarify architecture so projects can be more effectively planned and managed; and then how to use architecture to organize, implement, and measure the project iteratively as work progresses.
Author | : Ivy F. Hooks |
Publisher | : Amacom Books |
Total Pages | : 314 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780814405680 |
Download Customer-centered Products Book in PDF, ePub and Kindle
This is a guide to eliminating the waste of time, money and effort resulting from poor product development. It provides product definition requirements needed at the start of any product development process.
Author | : R. C. Mishra |
Publisher | : New Age International |
Total Pages | : 17 |
Release | : 2006 |
Genre | : Project management |
ISBN | : 8122416160 |
Download Modern Project Management Book in PDF, ePub and Kindle
The Self Contained Text Attempts To Provide A Broad Foundation To The Project Management Aspects To Bridge The Gap Between The Students And The Professionals. In Doing So, It Discusses Fairly Extensively, The Basic Of Project Management And Treats Systematically And Comprehensively, The Various Parameters Such As Feasibility Study And Structuring And Controlling The Most Important Resources Of The Project. The Role Of The Project Manager In Project Direction, Coordination And Control Has Been Elaborated At Length. Network Concepts Used In Project Management Forms An Important Part Of This Book. Numerous Worked Out Real Life Problems Illustrate The Application Of The Theories Considered.In Consonance With The Growth Of Industry And Its Modernization, And The Need To Minimize The Time Required For Completion Of The Project Advances In Project Management Have Been Included.Replete With Line Diagrams, This Elegant Volume Will Serve As An Excellent Text For The Undergraduate In Mechanical/Production/Industrial Engineering, And Would Be Of Immense Value To The Professional Project Managers.
Author | : Jack Ferraro |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 257 |
Release | : 2012 |
Genre | : Business & Economics |
ISBN | : 0814417361 |
Download Project Management for Non-project Managers Book in PDF, ePub and Kindle
A seasoned project management consultant introduces critical project management skills, tools and techniques. Includes case studies, checklists and exercises.
Author | : Peter Fader |
Publisher | : |
Total Pages | : 128 |
Release | : 2012 |
Genre | : Business planning |
ISBN | : |
Download Customer Centricity Book in PDF, ePub and Kindle
Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
Author | : Robin L. Lawton |
Publisher | : ASQ Quality Press |
Total Pages | : 0 |
Release | : 1993 |
Genre | : Consumer satisfaction |
ISBN | : 9780873891516 |
Download Creating a Customer-centered Culture Book in PDF, ePub and Kindle
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
Author | : Minwir Al-Shammari |
Publisher | : Information Science Reference |
Total Pages | : 315 |
Release | : 2011-07-01 |
Genre | : Customer relations |
ISBN | : 9781613500910 |
Download Customer-Centric Knowledge Management Book in PDF, ePub and Kindle
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.
Author | : R. Vaupel |
Publisher | : Palgrave Macmillan |
Total Pages | : 336 |
Release | : 2000-08-17 |
Genre | : Business & Economics |
ISBN | : 9780333920503 |
Download Customer-Focused Management by Projects Book in PDF, ePub and Kindle
Project management has been successfully applied in companies for many years, and has proven to be an ideal way of managing innovative and unique tasks. However, project management can also be a way of focusing a company's resources on its customers. In order to achieve this, a new, much more entrepreneurial and company-wide approach must be taken. Customer-Focused Management by Projects provides a comprehensive overview of project management, and places it in a company-wide perspective. Vaupel, Schmolke and Krüger use their long-term practical experience in management by and of projects to present a complete management concept which can be directly transferred into practice. The authors set out an integrated management concept for project-oriented companies, including developing the management of individual projects as a company's core competence. The crucial role of corporate culture in the success of project management is emphasized, and an outline of the procedures and functions integral to a project-supportive culture is provided. The principles of organizational learning, metric systems and project benchmarking are applied to project-management, making this a useful and informative book for newcomers to Project Management and more experienced readers alike.