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| Author | : Norhayati A Rahman |
| Publisher | : |
| Total Pages | : |
| Release | : 2010 |
| Genre | : Management |
| ISBN | : |
| Author | : Norhayati Abdul Rahman |
| Publisher | : |
| Total Pages | : |
| Release | : 2010 |
| Genre | : Corporate culture |
| ISBN | : |
| Author | : National Research Council |
| Publisher | : National Academies Press |
| Total Pages | : 298 |
| Release | : 1997-04-02 |
| Genre | : Business & Economics |
| ISBN | : 0309175828 |
Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.
| Author | : Mohhidin Othman |
| Publisher | : LAP Lambert Academic Publishing |
| Total Pages | : 384 |
| Release | : 2010-06 |
| Genre | : |
| ISBN | : 9783838343570 |
Organizational culture has been a long-standing area of research in more traditional business management research, however to-date few, if any, studies have attempted to consider how employees are servicing each other within an organization's own cultural environment. In an innovative attempt to link organizational culture (OC) to internal service quality (ISQ), this work develops a case study of three hotels in Malaysia based on in-depth interviews and a semi-quantitative technique, Profile Accumulation Technique (PAT). Ogbonna and Harris' (2002) framework is used to demonstrate how and where organizational culture can affect employees' ISQ performance. The concept of ISQ in hotel is based on Caruana and Pitt (1997, Paraskevas (2001) and White and Rundall (1999) but a free response PAT by Johns and Lee-Ross (1995) was used in examining the ISQ. The study found the weak linkages between OC and ISQ and the evidence suggests that different types of OC have different levels of impact on the employee ISQ. The initial understanding of the link between OC and ISQ may benefit managers in the industry through benchmarking some of the positive practices.
| Author | : Norhayati Zakaria |
| Publisher | : CRC Press |
| Total Pages | : 128 |
| Release | : 2019-12-06 |
| Genre | : Medical |
| ISBN | : 1351055046 |
Embedding Culture and Quality for High Performing Organizations (978-1-138-48338-5, K349105) Shelving Guide: The aim of this book is to bridge two different core disciplines: quality management and cross-cultural management, based on how multinational corporations work, and how culture determines individual practices and values. Understanding these previously separate fields is essential to keeping multinational cultures innovative and sustainable. The authors’ research blends corporate and cultural perspectives to promote quality management practices that build organizational excellence. Whereas most books currently on the market are based on corporate culture and quality management, this book uniquely considers cross-cultural impacts on organizational effectiveness and global human resource management. This book provides opportunities for business practitioners and researchers to learn practices that are effective in building sustainable organizational excellence. It offers a practice guide to building a quality management program that emphasizes culturally-diverse work environments, cross-cultural management, and organizational excellence.
| Author | : Yomi Babatunde |
| Publisher | : Springer |
| Total Pages | : 449 |
| Release | : 2015-01-13 |
| Genre | : Business & Economics |
| ISBN | : 9812873627 |
This book explores China’s global competitiveness in the building of infrastructures with a particular interest in the resource-rich African countries. The book begins with a comprehensive literature review on total quality management (TQM) and national culture, followed by reviews of the construction industries in China and Nigeria. This provides better understanding of the linkages between TQM, based on the International Organization for Standardization’s ISO 9000 quality management systems (QMS), and national culture, based on Emeritus Professor Geert Hofstede’s national cultural dimensions. Premised on the culture-specificity and bi-directionality relationships between TQM and national culture, this book investigates the construction industries in China and Nigeria including their strengths, weaknesses, opportunities, and threats (SWOT) as well as an appraisal of their historical and emerging relationships. In its conceptual approach, this book presents different models in the lead up to its primary theoretical contribution of a quality management assessment model (QMAM) that was adopted during the study’s field work. The book also presents relevant lessons relating to cross cultural management and quality performance not only to the Nigerians but also other foreign players in Nigeria’s construction industry.
| Author | : Maria-Teresa Lepeley |
| Publisher | : Routledge |
| Total Pages | : 174 |
| Release | : 2021-03-09 |
| Genre | : Business & Economics |
| ISBN | : 1000368874 |
This book is part of the Human Centered Book Trilogy, the 2021 volumes of the Routledge Human Centered Management HCM Series. HCM books are pioneering transformation from the traditional humans-as-a-resource approach of the industrial past, to the humans at the center management and organizational paradigm of the 21st century. HCM is built on talent and wellbeing of people in the workplace driving work engagement, quality standards, high performance and productivity for long-term organizational sustainability in the global VUCA (volatile, uncertain, complex, ambiguous) environment. This book was carefully crafted by recognized international human centered scholars from four continents. Although all organizations seek to have an optimal culture, unstoppable disruptions in the VUCA environment easily derail even the best efforts. Conventional assumptions of culture as a unifying organizational force are hardly defendable today. HCM maintains that culture is not only about cohesiveness and consensus but effective management of conflict and disagreements continuously testing the capacity of people to work together. This book is about organizational transformation positioning people at the center. Complementary chapters integrate as antidotes to overcome disruptions in the VUCA environment and the effects of the COVID-19 pandemic affecting people and organizations worldwide. This and its two complementary titles Soft Skills for Human Centered Management and Global Sustainability and Sensible Leadership: Human Centered, Insightful and Prudent are timely readings for leaders, managers, researchers, academics, practitioners, students and the general public responsible for organizations across industries and sectors worldwide pursuing quality standards and organizational transformation to attain sustainability.
| Author | : Richards Macdonald |
| Publisher | : GRIN Verlag |
| Total Pages | : 13 |
| Release | : 2013-05-27 |
| Genre | : Business & Economics |
| ISBN | : 3656430969 |
Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: A, Oxford Brookes University, language: English, abstract: Culture can be defined as a way of living of people which is affected by their values, beliefs, attitude, art and science, modes of perception, thoughts and activities. In this way, culture explains how an individual live and behave in an environment and how his/her thoughts and perception are molded which affect the mutual relationship between individual and environment in which he/she lives. Things were easily manageable with less diversified workforce, but globalization has changed the scenario altogether, and this phenomenon has accentuated the cultural differences within the organization affecting the performance of it. Human resource practices like training, staffing have a significant impact due to cultural differences. Now days, human resource is considered the most significant and difference making aspect of organizations and number of activities are undertaken, and lots of programs are implemented to increase the productivity of employees by supporting and accommodating employees ever changing needs. In this regard, the importance of organizational culture has increased manifold. Number of studies has been taken to assess the impact of culture on human resource management. Corporate culture and national culture both have impact on organization and so on the employee’s performance. Multinational companies are busy promoting corporate culture improving control, integrating and coordinating their subsidiaries spread over the entire globe. Yet these subsidiaries operate in different national culture, creating problems in implementing and accepting unified human resource practices and policies like compensation system, selection and socialization and planning appraisal. In past three decades, corporate culture has earned much attention, and many books such as In Search Of Excellence (Peter & Waterman, 1982) and Corporate Culture (Deal & Kennedy, 1982) have hit the market, and many eager and energetic executives benefitted from such literature. While there are strong evidences to suggest the direct link between companies performance and corporate culture, but such link is still debatable and may be challenged. Every environment demands different strategies, and the true test of organizational culture is to streamline with these strategies. MNC is, therefore, mindful to pay attention to the fitness of corporate culture within their subsidiaries operating in different national cultures to smooth implementation, especially HRM strategy.
| Author | : Abraham Allotey |
| Publisher | : GRIN Verlag |
| Total Pages | : 58 |
| Release | : 2008-08-18 |
| Genre | : Business & Economics |
| ISBN | : 3640140397 |
Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 70%, University of East London (East London Business School), course: Master of Business Administration, language: English, abstract: Total Quality Management has worked in Japan, so why shouldn't it work in the USA, Europe or Africa? This is a very popular statement amongst many multinational companies when they want to implement quality strategies in different countries. They usually ignore the importance of culture and its impact on transplanting quality strategies that has been successful in one cultural set up. This is one of the main reasons why TQM has not worked in many countries. The compatibility of TQM with different cultures should always be reviewed since work ethics for instance in Ghana is different from that in Japan. Culture reflects the way of life, values, and beliefs of a society and as such very difficult to change but rather can be slightly modified through education and training to adapt to certain quality management strategies. This claim of the impact of national culture, on the successful TQM implementation across national boundaries forms the basis of this management report. In this report therefore, literature on both TQM and culture will be critically discussed in the first two chapters. The third chapter will critically analyze the literature on the impact of culture in the successful implementation of TQM across different countries. Chapter four will analyze the managerial implications and finally a conclusion and recommendation will be drawn. [...]
| Author | : Donald C Fisher Ph D |
| Publisher | : Createspace Independent Publishing Platform |
| Total Pages | : 254 |
| Release | : 2017-12-08 |
| Genre | : |
| ISBN | : 9781981483976 |
CORPORATE CULTURE A Baldrige-based Assessment for Creating a Dynamic Workplace Environment Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Culture is rooted in an organization's goals, strategies, structure, and approaches to employees, customers, investors, and the greater community. Culture is an essential component for any organization's ultimate success or failure. Corporate culture by definition affects an organization's operations and flows from management downward and outward. In many organizations the "culture" was set very early based on the charismatic activity and leadership of a founder. But as major tendencies and activities become deeply institutionalized, corporate culture becomes an institutional habit that newcomers acquire. In actual practice "reinventing" the organization from the top down, therefore, it is difficult to achieve, takes time, and happens only under strong leadership. This manual will be extremely useful in helping an organization to assess and gauge their overall corporate culture. The alignment of the Baldrige Performance Excellence Criteria with corporate culture planning provides a unique assessment methodology for an organization to gauge corporate culture practices. The Baldrige Criteria for Performance Excellence has been recognized as an international "best practice" initiative for organizations to use to assess and to ensure that their corporate culture practices are both sustainable and competitive in the global marketplace. Use of this Manual can also be very helpful for any organization that is planning to apply for a "Best Place To Work/Employer of Choice" Award recognition and/or Fortune Magazine's 100 Best Companies to Work For" that is conducted and administered by the Great Place to Work Institute in San Francisco, CA. About the Author: Donald C. Fisher, Ph.D., is Executive Director/CEO of the Mid-South Quality/ Productivity Center - The Quality Center, a partnership between The Greater Memphis Chamber and Southwest Tennessee Community College and a Center of Quality Emphasis for The Tennessee Board of Regents (TBR) in Memphis, Tennessee. He has presented the Malcolm Baldrige Award Criteria to and consulted with numerous types of organizations in the United States and internationally to help them use the criteria as a model for their own improvement. He is a consummate expert on the Baldrige Award, having served as a Baldrige examiner and judge for city, state and international Baldrige-based awards throughout his career, authored several books, and assessed quality performance based on its criteria for more than 170 leading organizations worldwide. Fisher earned his Ph.D. from the University of Mississippi.
