Continual Service Improvement Based On Itil V3 Management Guides PDF Download
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| Author | : Jan van Bon |
| Publisher | : Van Haren Publishing |
| Total Pages | : 145 |
| Release | : 2008-06-15 |
| Genre | : Education |
| ISBN | : 9789087531287 |
Download Continual Service Improvement based on ITIL V3 Management Guides Book in PDF, ePub and Kindle
IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support the business. ITIL V3 places this within the lifecycle phase of Continual Service Improvement. An IT service is created by a number of activities. The quality of these activities and the process which links these activities determine the quality of the eventual service. CSL focuses on the activities and processes to improve the quality of services and its goal is for continual improvement of the effectiveness and efficiency of IT services, allowing them to meet the business requirements better. The Topics are covered CSI Improvement Process Service Reporting By measuring and analyzing the process results in all service lifecycle phases you can determine which results are structurally worse than others. These offer the highest improvement probability.
| Author | : |
| Publisher | : The Stationery Office |
| Total Pages | : 240 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 0113310498 |
Download Continual service improvement Book in PDF, ePub and Kindle
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
| Author | : Jan Van Bon |
| Publisher | : Best Practice (Van Haren Publi |
| Total Pages | : 165 |
| Release | : 2008 |
| Genre | : Business & Economics |
| ISBN | : 9789087531249 |
Download Service Strategy Based on ITIL V3 Book in PDF, ePub and Kindle
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)
| Author | : Jan van Bon |
| Publisher | : Van Haren Publishing |
| Total Pages | : 173 |
| Release | : 2008-06-15 |
| Genre | : Education |
| ISBN | : 9789087531270 |
Download Service Operation based on ITIL V3 Management Guides Book in PDF, ePub and Kindle
Well designed and implemented processes are of little value when the day-to-day fulfilment of these processes is not well organized. Nor are service improvements possible when the day-to-day performance measuring and data gathering activities are not fulfilled systematically during the Service Operation. The goal of Service Operation are to coordinate and fulfil activities and processes required to provide and manage services for business users and customers with a specific agree level. Service Operation is also responsible for management of the technology required to provide and support the services. The Topics are covered: Event Management Incident Management Request Fulfilment Problem Management Access Management Monitoring and Control IT Operations Service Desk
| Author | : Ernest Brewster |
| Publisher | : BCS, The Chartered Institute |
| Total Pages | : 217 |
| Release | : 2010-02-24 |
| Genre | : Business & Economics |
| ISBN | : 1906124434 |
Download IT Service Management Book in PDF, ePub and Kindle
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.
| Author | : itSMF International |
| Publisher | : Van Haren |
| Total Pages | : 409 |
| Release | : 2008-07-15 |
| Genre | : Architecture |
| ISBN | : 9087538278 |
Download Foundations of IT Service Management Based on ITIL® V3 Book in PDF, ePub and Kindle
Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
| Author | : Jan Van Bon |
| Publisher | : |
| Total Pages | : 171 |
| Release | : 2008 |
| Genre | : Computer service industry |
| ISBN | : 9789087531263 |
Download Service Transition Based on ITIL V3 Book in PDF, ePub and Kindle
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)
| Author | : Jan Van Bon |
| Publisher | : |
| Total Pages | : 165 |
| Release | : 2008 |
| Genre | : Computer service industry |
| ISBN | : 9789087531256 |
Download Service Design Based on ITIL V3 Book in PDF, ePub and Kindle
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)
| Author | : Van Haren Publishing |
| Publisher | : Van Haren Pub |
| Total Pages | : 500 |
| Release | : 2008-06-01 |
| Genre | : Business & Economics |
| ISBN | : 9789087531089 |
Download ITIL Lifecycle Approach Book in PDF, ePub and Kindle
A succinct but complete guide to each stage of ITIL V3, this five-book set includes "Service Operation Based on ITIL V3, ServiceTransition Based on ITIL V3, Continual Service Improvement Basedon ITIL V3, Service Design Based on ITIL V3," and "ServiceStrategy Based on ITIL V3."
| Author | : Arjen de Jong |
| Publisher | : Van Haren |
| Total Pages | : 381 |
| Release | : 2007-09-09 |
| Genre | : Architecture |
| ISBN | : 9087539169 |
Download Foundations of ITIL® V3 Book in PDF, ePub and Kindle
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
