Consumer Satisfaction In Medical Practice PDF Download
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Author | : William Winston |
Publisher | : Routledge |
Total Pages | : 208 |
Release | : 2021-11-18 |
Genre | : Business & Economics |
ISBN | : 1000524639 |
Download Consumer Satisfaction in Medical Practice Book in PDF, ePub and Kindle
Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive systemFeaturing several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.
Author | : Paul A. Sommers |
Publisher | : Publishers Circulation Corporation |
Total Pages | : 256 |
Release | : 1997-02-01 |
Genre | : |
ISBN | : 9781551973548 |
Download Consumer Satisfaction with Medical Practice Book in PDF, ePub and Kindle
Author | : |
Publisher | : |
Total Pages | : 120 |
Release | : 1986 |
Genre | : Medical |
ISBN | : |
Download Consumer Satisfaction with Health Care Services Book in PDF, ePub and Kindle
Author | : Stephen Walter Brown |
Publisher | : Jones & Bartlett Learning |
Total Pages | : 440 |
Release | : 1993 |
Genre | : Medical |
ISBN | : 9780834203945 |
Download Patient Satisfaction Pays Book in PDF, ePub and Kindle
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Author | : |
Publisher | : GRIN Verlag |
Total Pages | : 25 |
Release | : |
Genre | : |
ISBN | : 3656107556 |
Download The Customer Satisfaction for the Medical Healthcare Facilities Book in PDF, ePub and Kindle
Author | : James R. Knickman |
Publisher | : DIANE Publishing |
Total Pages | : 137 |
Release | : 1999-02 |
Genre | : |
ISBN | : 0788176633 |
Download Consumer Survey Information in a Reforming Health Care System Book in PDF, ePub and Kindle
Author | : Stephanie G. Sherman |
Publisher | : Jossey-Bass |
Total Pages | : 400 |
Release | : 1998-12-18 |
Genre | : Business & Economics |
ISBN | : |
Download Total Customer Satisfaction Book in PDF, ePub and Kindle
Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization. "A totally inclusive book with example after example of how to prioritize your customer satisfaction actions that will give the greatest return on your investment. After using these helpful how-to's for the past year and experiencing the result, I highly recommAnd it. Total Customer Satisfaction works!" --John Schwartz, chief executive, Trinity Hospital/Advocate Health Care "A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical `action plan' format, Sherman challenges the reader to think about solutions, not just ideas." --Irwin Press, president, Press, Ganey Associates, Inc. "This is must reading for all individuals who want to capture the essence of customer service and the hearts of their employees. The additional reward will be improved operational performance." --Quint Studer, president, Baptist Hospital, Inc. "Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book." --Mark C. Clement, president and CEO, Holy Cross Hospital, and winner of the 1994 AHA Great Comebacks Award, the 1996 International Enterprise Award for Customer Satisfaction, and the 1998 Global Best Practices Award for Customer Service "This timely book drives the point home and provides a structure to help health care organizations go beyond just measuring; to move from listening to responding." --Jerry Seibert, president, Parkside Associates
Author | : Rosiek-Kryszewska, Aleksandra |
Publisher | : IGI Global |
Total Pages | : 363 |
Release | : 2018-02-09 |
Genre | : Medical |
ISBN | : 1522539476 |
Download Healthcare Administration for Patient Safety and Engagement Book in PDF, ePub and Kindle
Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Author | : David H. Zimmerman |
Publisher | : Irwin Professional Publishing |
Total Pages | : 217 |
Release | : 1996-01 |
Genre | : Medical |
ISBN | : 9780786308934 |
Download The Healthcare Customer Service Revolution Book in PDF, ePub and Kindle
Consumer groups, and officials of such major employers as American Express, the Minnesota Mining and Manufacturing Company, the Ameritech Corporation, and PepsiCo. All together they represented an estimated 80 million consumers of health insurance. Measuring the quality of care is the focus of The Healthcare Customer Service Resolution. It reports what patients currently think about the quality of the healthcare they receive. This book explores what employers, managed.
Author | : Gordon Moore |
Publisher | : Oxford University Press |
Total Pages | : 256 |
Release | : 2018-06-19 |
Genre | : Medical |
ISBN | : 0190886153 |
Download Choice Matters Book in PDF, ePub and Kindle
The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand: · The differences between healthcare and other consumer-driven markets · What factors are most important for consumers in seeking care providers · How consumers make decisions about healthcare · The system-wide effects of increased consumer choice in healthcare · The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.