Connecting Knowledge And Performance In Public Services PDF Download
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Author | : Kieran Walshe |
Publisher | : Cambridge University Press |
Total Pages | : |
Release | : 2010-09-30 |
Genre | : Business & Economics |
ISBN | : 1139490338 |
Download Connecting Knowledge and Performance in Public Services Book in PDF, ePub and Kindle
The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice.
Author | : Kieran Walshe |
Publisher | : |
Total Pages | : 315 |
Release | : 2014-05-14 |
Genre | : Municipal services |
ISBN | : 9780511860348 |
Download Connecting Knowledge and Performance in Public Services Book in PDF, ePub and Kindle
An exploration of how information about performance can be translated into improvements in public services.
Author | : David E. McNabb |
Publisher | : M.E. Sharpe |
Total Pages | : 348 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : 9780765639394 |
Download Knowledge Management in the Public Sector Book in PDF, ePub and Kindle
Author | : 1st Edition Howard Feldman |
Publisher | : Academic Internet Pub Incorporated |
Total Pages | : 98 |
Release | : 2011-03 |
Genre | : Study Aids |
ISBN | : 9781428811058 |
Download Studyguide for Connecting Knowledge and Performance in Public Services Book in PDF, ePub and Kindle
Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780521195461 .
Author | : Edoardo Ongaro |
Publisher | : Springer |
Total Pages | : 1302 |
Release | : 2017-11-27 |
Genre | : Political Science |
ISBN | : 1137552697 |
Download The Palgrave Handbook of Public Administration and Management in Europe Book in PDF, ePub and Kindle
This Handbook offers a systematic review of state-of-the-art knowledge on public administration in Europe. Covering the theoretical, epistemological and practical aspects of the field, it focuses on how public administration operates and is studied in European countries. In sixty-three chapters, written by leading scholars, this Handbook considers the uniqueness of the European situation through an interdisciplinary and comparative lens, focusing on the administrative diversity which results from the multiplicity of countries, languages, schools of thought and streams of investigation across Europe. It addresses issues such as multi-level administration and governance, intensive cross country cooperation in administrative reform policy, and public accountability under different systems. It also considers the issue of welfare service delivery, at a time of major economic and societal challenges, as well as understudied emerging issues like Islamic Public Administration and the dynamics of public sector negotiations. With contributions from key experts in Public Administration and Public Management, this cutting edge Handbook offers a significant contribution to the field of comparative public administration, policy and management.
Author | : Colin Talbot |
Publisher | : OUP Oxford |
Total Pages | : 270 |
Release | : 2010-09-30 |
Genre | : Business & Economics |
ISBN | : 0191614629 |
Download Theories of Performance Book in PDF, ePub and Kindle
How well do governments do in converting the resources they take from us - like taxes - into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform? This question has become increasingly prominent in public debates over the past couple of decades, especially in the developed world but also in developing countries. As the state has grown during the second half of the 20th century, so pressures to justify its role in producing public services have also increased. Governments across the world have implemented all sorts of policies aimed at improving performance. But how much do we know about what actually improves performance of public organisations and services? On what theories, explicit or more often implicit, are these policies based? The answer is: too much and too little. There are dozens of theories, models, assumptions, and prescriptions about 'what works' in improving performance. But there's been very little attempt to 'join up' theories about performance and make some sense of the evidence we have within a coherent theoretical framework. This ground-breaking book sets out to begin to fill this gap by creatively synthesising the various fragments and insights about performance into a framework for systematically exploring and understanding how public sector performance is shaped. It focuses on three key aspects: the external 'performance regime' that drives performance of public agencies; the multiple dimensions that drive performance from within; and the competing public values that frame both of these and shape what public expects from public services.
Author | : Elke Loeffler |
Publisher | : Springer Nature |
Total Pages | : 726 |
Release | : 2020-11-23 |
Genre | : Political Science |
ISBN | : 3030537056 |
Download The Palgrave Handbook of Co-Production of Public Services and Outcomes Book in PDF, ePub and Kindle
This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.
Author | : Wouter Van Dooren |
Publisher | : Routledge |
Total Pages | : 209 |
Release | : 2010-06-10 |
Genre | : Business & Economics |
ISBN | : 1134197020 |
Download Performance Management in the Public Sector Book in PDF, ePub and Kindle
Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors present this seminal subject in an informative and accessible manner, tackling some of the most important themes. Performance Management in the Public Sector takes as its point of departure a broad definition of performance to redefine major and basic mechanisms in public administration, both theoretically and in practice. The book: situates performance in some of the current public management debates; discusses the many definitions of ‘performance’ and how it has become one of the contested agendas of public management; examines measurement, incorporation and use of performance information; and explores the challenges and future directions of performance management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
Author | : Elio Borgonovi |
Publisher | : Springer |
Total Pages | : 448 |
Release | : 2017-07-17 |
Genre | : Business & Economics |
ISBN | : 3319570188 |
Download Outcome-Based Performance Management in the Public Sector Book in PDF, ePub and Kindle
This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of “outcome-based” performance management systems in the public sector. Then Part 2 illustrates the experiences, problems, and evolving trends in three different countries (Scotland, USA, and Italy) towards the adoption of outcome-based performance management systems in the public sector. Such analyses are conducted at both the national and local government levels. The third part of the book frames how outcome-based performance management can enhance public governance and inter-institutional coordination. Part 4 deals with the illustration of challenges and results from different public sector domains. Finally the book concludes in Part 5 as it examines innovative methods and tools that may support decision makers in dealing with the challenges of outcome-based performance management in the public sector. Though the book is specifically focused on a research target, it will also be useful to practitioners and master students in public administration .
Author | : Douglas J. Besharov |
Publisher | : Oxford University Press |
Total Pages | : 361 |
Release | : 2017 |
Genre | : Business & Economics |
ISBN | : 0190646055 |
Download Improving Public Services Book in PDF, ePub and Kindle
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.