Complying with the 900-number Rule
Author | : |
Publisher | : |
Total Pages | : 28 |
Release | : 1993 |
Genre | : Audiotex services industry |
ISBN | : |
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Author | : |
Publisher | : |
Total Pages | : 28 |
Release | : 1993 |
Genre | : Audiotex services industry |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 21 |
Release | : 1993 |
Genre | : Audiotex services industry |
ISBN | : |
Author | : United States. Federal Trade Commission |
Publisher | : |
Total Pages | : 2 |
Release | : 1999 |
Genre | : |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 62 |
Release | : 2004 |
Genre | : Electronic government information |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 36 |
Release | : 2001 |
Genre | : Advertising |
ISBN | : |
Author | : Robert W. LUCAS |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 199 |
Release | : 2001-05-07 |
Genre | : Business & Economics |
ISBN | : 0761215107 |
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: • Identify the roles and responsibilities of a call center staff • Prepare yourself to deliver quality service • Learn to communicate successfully • Identify current legislation, terminology, and technology affecting call center staff • Develop skills for building trust • Enhance telephone verbal skills and vocal quality • Build problem solving and decision-making skills • Learn to handle difficult customer situations • Improve your time-management and multitasking skills • Identify ways to control your stress level • Learn to recover from mistakes—yours and your customer’s. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Author | : Carol Morse Ginsburg |
Publisher | : |
Total Pages | : 340 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : 9780963279019 |
Profiles nearly 400 actual 900-number programs--the winners and the losers.
Author | : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies |
Publisher | : |
Total Pages | : 1508 |
Release | : 1995 |
Genre | : United States |
ISBN | : |
Author | : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies |
Publisher | : |
Total Pages | : 1436 |
Release | : 1995 |
Genre | : Budget |
ISBN | : |
Author | : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Commerce, Justice, and State, the Judiciary, and Related Agencies |
Publisher | : |
Total Pages | : 1676 |
Release | : 1997 |
Genre | : United States |
ISBN | : |