Clients Consumers Or Citizens PDF Download
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Author | : Bob Hudson |
Publisher | : Policy Press |
Total Pages | : 194 |
Release | : 2021-06-21 |
Genre | : Medical |
ISBN | : 1447355695 |
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Adult social care was the first major social policy domain in England to be transferred from the state to the market. This book meticulously charts this shift, challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider political thinking and policy change literature.
Author | : Bob Hudson |
Publisher | : Policy Press |
Total Pages | : 194 |
Release | : 2021-06-21 |
Genre | : Medical |
ISBN | : 1447355725 |
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Adult social care was the first major social policy domain in England to be transferred from the state to the market. There is now a forty-year period to look back at to consider the thinking behind the strategy, the impacts on commissioners and providers of care, on the care workforce and on those who use care and support services. In this book, Bob Hudson meticulously charts these shifts. He challenges the dominant market paradigm, explores alternative models for a post-Covid-19 future and locates the debate within the wider literature on political thinking and policy change.
Author | : Anthony H. Pascal |
Publisher | : |
Total Pages | : 12 |
Release | : 1974 |
Genre | : Consumption (Economics) |
ISBN | : |
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Author | : Simmons, Richard |
Publisher | : Policy Press |
Total Pages | : 305 |
Release | : 2009-04-15 |
Genre | : Political Science |
ISBN | : 1847421822 |
Download The consumer in public services Book in PDF, ePub and Kindle
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Author | : Néstor García Canclini |
Publisher | : U of Minnesota Press |
Total Pages | : 244 |
Release | : 2001 |
Genre | : Social Science |
ISBN | : 9780816629879 |
Download Consumers and Citizens Book in PDF, ePub and Kindle
Nestor Garcia Canclini, the best-known and most innovative cultural studies scholar in Latin America, maps the critical effects of urban sprawl, global media, and commodity markets on citizens. The complex results mean not only a shrinkage of certain traditional rights (particularly those of the welfare or client state) but also indicate new openings for expanding citizenship.
Author | : |
Publisher | : |
Total Pages | : 15 |
Release | : 1996 |
Genre | : |
ISBN | : |
Download Citizens, clients or customers (consumers) Book in PDF, ePub and Kindle
Author | : Future Foundation |
Publisher | : Balboa Press |
Total Pages | : 224 |
Release | : 2013-08-21 |
Genre | : Business & Economics |
ISBN | : 1452578915 |
Download The Big Lie Book in PDF, ePub and Kindle
Future Foundation is a trends and forecasting agency with global reach has been operational for nearly twenty years is completely independent of any other company or organization beyond sharing general values, has no political opinions partners and counsels more than two hundred corporate clients runs its own data bank of opinion research findings, going back years probes consumer opinion in twenty-eight countries on an annual basis manages its own team of two hundred trendspotters across the globe is committed to excellence in the visual and verbal presentation of ideas and intuitions holds as its motto and its goal Science Meets Creativity is in business to see its clients prosper through the ingenious application of enriched insight into the lives of consumers, citizens, people
Author | : Ethan Porter |
Publisher | : Oxford University Press |
Total Pages | : 240 |
Release | : 2020-11-06 |
Genre | : Political Science |
ISBN | : 0197526802 |
Download The Consumer Citizen Book in PDF, ePub and Kindle
Citizens are asked to buy, and asked to consider to buy, goods of all sizes and all prices, nearly all of the time. Appeals to political decision-making are less common. In The Consumer Citizen, Ethan Porter investigates how the techniques of everyday consumer experiences can shape political behavior. Drawing on more than a dozen original studies, he shows that the casual conflation of consumer and political decisions has profound implications for how Americans think about politics. Indeed, Porter explains that consumer habits can affect citizens' attitudes about their government, their taxes, their politicians, and even whether they purchase government-sponsored health insurance. The consumer citizen approaches government as if it were just an ordinary firm. Of course, government is not an ordinary firm---far from it---and the disjunction between what government is, and the consumer apparatus that citizens bring to bear on their evaluations of it, offers insight into several long-unanswered questions in political behavior and public opinion. How do many Americans make sense of the political world? The Consumer Citizen offers a novel answer: By relying on the habits and tools that they learn as consumers.
Author | : Victor Ayeni |
Publisher | : Commonwealth Secretariat |
Total Pages | : 76 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780850926491 |
Download Empowering the Customer Book in PDF, ePub and Kindle
This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Author | : John Clayton Thomas |
Publisher | : Routledge |
Total Pages | : 256 |
Release | : 2014-12-18 |
Genre | : Business & Economics |
ISBN | : 1317478584 |
Download Citizen, Customer, Partner Book in PDF, ePub and Kindle
For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.