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Cisco Unified Contact Center Enterprise (UCCE)

Cisco Unified Contact Center Enterprise (UCCE)
Author: Gary Ford
Publisher: Pearson Education
Total Pages: 457
Release: 2011-06-27
Genre: Computers
ISBN: 1587141388
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Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Practical Cisco Unified Communications Security

Practical Cisco Unified Communications Security
Author: Brett Hall
Publisher: Cisco Press
Total Pages: 780
Release: 2020-12-04
Genre: Computers
ISBN: 0136654444
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Master the foundations of modern Cisco Unified Communications (UC) system security This guide helps you build foundational knowledge for securing modern Cisco Unified Communications environments that support voice, video, messaging, and meetings, and support different types of real-time collaboration capabilities based on mobile/remote access and mobile devices based on bring-your-own-device (BYOD) initiatives. Writing for administrators and managers, two Cisco collaboration experts bring together methods and insights to illuminate both the “why” and the “how” of effective collaboration security. Using the proven “Explain, Demonstrate, and Verify” methodology, they explain each threat, demonstrate remediation, and show how to confirm correct implementation. You'll walk through securing each attack surface in a logical progression, across each Cisco UC application domain. The authors address key updates to Cisco collaboration architecture, including Expressway, Cisco Meeting Server, encryption enhancements, and advanced business-to-business collaboration. You'll find quick-reference checklists in each chapter, and links to more detail wherever needed. Begin by protecting your workforce through basic physical security and life/safety techniques Understand how attackers seek to compromise your UC system's network environment—and your best countermeasures Maintain security across all UC deployment types n Protect core UC applications by locking down and hardening the core operating system Use encryption to protect media and signaling, and enforce secure authentication Secure Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Meeting Server Deploy Session Border Controllers to provide security controls for VoIP and video traffic Provide additional protection at the edge of the network Safeguard cloud-based and hybrid-cloud services Enable organizations to seamlessly and securely connect to cloud UC services Allow remote teleworker users to connect safely to local UC resources

CCNA Collaboration CIVND 210-065 Official Cert Guide

CCNA Collaboration CIVND 210-065 Official Cert Guide
Author: Brian Morgan
Publisher: Cisco Press
Total Pages: 762
Release: 2015-12-07
Genre: Computers
ISBN: 0134179293
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Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master Cisco CCNA Collaboration CIVND 210-065 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of the CCNA Collaboration CIVND 210-065 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition. CCNA Collaboration CIVND 210-065 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert Cisco Collaboration engineers Brian Morgan and Jason Ball share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete, official study package includes A test-preparation routine proven to help you pass the exam "Do I Know This Already?" quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CIVND 201-065 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. The official study guide helps you master topics on the CCNA Collaboration CIVND 210-065 exam, including the following: Cisco Collaboration components and architecture Cisco Digital Media Suite, Digital Signs, Cisco Cast, and Show and Share Cisco video surveillance components and architectures Cisco IP Phones, desktop units, and Cisco Jabber Cisco TelePresence endpoint portfolio Cisco Edge Architecture including Expressway Multipoint, multisite, and multiway video conferencing features Cisco TelePresence MCU hardware and server family Cisco TelePresence management Cisco WebEx solutions

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal
Author: Rue Green
Publisher: Cisco Press
Total Pages: 385
Release: 2011-12-16
Genre: Computers
ISBN: 0132660377
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Cisco Unified Customer Voice Portal Building Unified Contact Centers Rue Green, CCIE® No. 9269 The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more. CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains CVP’s architecture, outlining its key advantages and opportunities for integration and illuminating the design challenges it presents. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book. Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution. Rue Green, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services, where he focuses on unified contact center architectures and deployment methodologies. He currently acts in a delivery architect role for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He has spent the last 21 years working within different roles related to the architecture, design, and implementation of large voice and data networks, including several years working with complex contact center solutions. · Discover CVP’s powerful capabilities and advantages · Understand how CVP’s components fit together into a unified architecture · Utilize CVP native components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio · Integrate non-native components such as IOS devices, Unified ICM, UCM, content load balancers, and third-party servers · Choose the right deployment model for your organization · Implement detailed call flows for Standalone, Call Director, Comprehensive, and VRU-only deployment models · Design Unified CVP for high availability · Efficiently deliver media via streaming, caching, and other techniques · Address crucial sizing, QoS, network latency, and security considerations · Successfully upgrade from older versions or H.323 platforms · Isolate and troubleshoot faults in native and non-native CVP components · Design virtualized Unified CVP deployments using UCS This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Advances in Computing and Communications, Part II

Advances in Computing and Communications, Part II
Author: Ajith Abraham
Publisher: Springer
Total Pages: 744
Release: 2011-07-08
Genre: Computers
ISBN: 3642227147
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This volume is the second part of a four-volume set (CCIS 190, CCIS 191, CCIS 192, CCIS 193), which constitutes the refereed proceedings of the First International Conference on Computing and Communications, ACC 2011, held in Kochi, India, in July 2011. The 72 revised full papers presented in this volume were carefully reviewed and selected from a large number of submissions. The papers are organized in topical sections on database and information systems; distributed software development; human computer interaction and interface; ICT; internet and Web computing; mobile computing; multi agent systems; multimedia and video systems; parallel and distributed algorithms; security, trust and privacy.

Cisco Firepower Threat Defense (FTD)

Cisco Firepower Threat Defense (FTD)
Author: Nazmul Rajib
Publisher: Cisco Press
Total Pages: 1555
Release: 2017-11-21
Genre: Computers
ISBN: 0134679466
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The authoritative visual guide to Cisco Firepower Threat Defense (FTD) This is the definitive guide to best practices and advanced troubleshooting techniques for the Cisco flagship Firepower Threat Defense (FTD) system running on Cisco ASA platforms, Cisco Firepower security appliances, Firepower eXtensible Operating System (FXOS), and VMware virtual appliances. Senior Cisco engineer Nazmul Rajib draws on unsurpassed experience supporting and training Cisco Firepower engineers worldwide, and presenting detailed knowledge of Cisco Firepower deployment, tuning, and troubleshooting. Writing for cybersecurity consultants, service providers, channel partners, and enterprise or government security professionals, he shows how to deploy the Cisco Firepower next-generation security technologies to protect your network from potential cyber threats, and how to use Firepower’s robust command-line tools to investigate a wide variety of technical issues. Each consistently organized chapter contains definitions of keywords, operational flowcharts, architectural diagrams, best practices, configuration steps (with detailed screenshots), verification tools, troubleshooting techniques, and FAQs drawn directly from issues raised by Cisco customers at the Global Technical Assistance Center (TAC). Covering key Firepower materials on the CCNA Security, CCNP Security, and CCIE Security exams, this guide also includes end-of-chapter quizzes to help candidates prepare. · Understand the operational architecture of the Cisco Firepower NGFW, NGIPS, and AMP technologies · Deploy FTD on ASA platform and Firepower appliance running FXOS · Configure and troubleshoot Firepower Management Center (FMC) · Plan and deploy FMC and FTD on VMware virtual appliance · Design and implement the Firepower management network on FMC and FTD · Understand and apply Firepower licenses, and register FTD with FMC · Deploy FTD in Routed, Transparent, Inline, Inline Tap, and Passive Modes · Manage traffic flow with detect-only, block, trust, and bypass operations · Implement rate limiting and analyze quality of service (QoS) · Blacklist suspicious IP addresses via Security Intelligence · Block DNS queries to the malicious domains · Filter URLs based on category, risk, and reputation · Discover a network and implement application visibility and control (AVC) · Control file transfers and block malicious files using advanced malware protection (AMP) · Halt cyber attacks using Snort-based intrusion rule · Masquerade an internal host’s original IP address using Network Address Translation (NAT) · Capture traffic and obtain troubleshooting files for advanced analysis · Use command-line tools to identify status, trace packet flows, analyze logs, and debug messages

Introduction to Python Network Automation

Introduction to Python Network Automation
Author: Brendan Choi
Publisher: Apress
Total Pages: 490
Release: 2021-05-23
Genre: Computers
ISBN: 9781484268056
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Learn and implement network automation within the Enterprise network using Python 3. This introductory book will be your guide to building an integrated virtual networking lab to begin your Network Automation journey and master the basics of Python Network Automation. The book features a review of the practical Python network automation scripting skills and tips learned from the production network, so you can safely test and practice in a lab environment first, various Python modules such as paramiko and netmiko, pandas, re, and much more. You'll also develop essential skills such as Python scripting, regular expressions, Linux and Windows administration, VMware virtualization, and Cisco networking from the comfort of your laptop/PC with no actual networking hardware. Finally, you will learn to write a fully automated and working Cisco IOS XE upgrade application using Python. Introduction to Python Network Automation uses a canonical order, where you begin at the bottom and by the time you have completed this book, you will at least reach the intermediate level of Python coding for enterprise networking automation using native Python tools. What You'll Learn Build a proper GNS3-based networking lab for Python network automation needs. Write the basics of Python codes in both the Windows and Linux environments. Control network devices using telnet, SSH, and SNMP protocols using Python codes. Understand virtualization and how to use VMware workstation Examine virtualization and how to use VMware Workstation Pro Develop a working Cisco IOS upgrade application Who This Book Is For IT Engineers and developers, network managers and students, who would like to learn network automation using Python.

Network Warrior

Network Warrior
Author: Gary A. Donahue
Publisher: "O'Reilly Media, Inc."
Total Pages: 788
Release: 2011-05-13
Genre:
ISBN: 1449309356
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Pick up where certification exams leave off. With this practical, in-depth guide to the entire network infrastructure, you’ll learn how to deal with real Cisco networks, rather than the hypothetical situations presented on exams like the CCNA. Network Warrior takes you step by step through the world of routers, switches, firewalls, and other technologies based on the author's extensive field experience. You'll find new content for MPLS, IPv6, VoIP, and wireless in this completely revised second edition, along with examples of Cisco Nexus 5000 and 7000 switches throughout. Topics include: An in-depth view of routers and routing Switching, using Cisco Catalyst and Nexus switches as examples SOHO VoIP and SOHO wireless access point design and configuration Introduction to IPv6 with configuration examples Telecom technologies in the data-networking world, including T1, DS3, frame relay, and MPLS Security, firewall theory, and configuration, as well as ACL and authentication Quality of Service (QoS), with an emphasis on low-latency queuing (LLQ) IP address allocation, Network Time Protocol (NTP), and device failures

Task Force Report--corrections

Task Force Report--corrections
Author: United States. Task Force on Corrections
Publisher:
Total Pages: 222
Release: 1967
Genre: Corrections
ISBN:
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