Capturing Success PDF Download
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Author | : John A. Larson |
Publisher | : Bloomsbury Publishing USA |
Total Pages | : 216 |
Release | : 2017-09-15 |
Genre | : Business & Economics |
ISBN | : 1440856575 |
Download Capturing Loyalty Book in PDF, ePub and Kindle
Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business. Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consistent execution of the company's value proposition on a day-to-day basis, they waste their efforts constantly chasing after new customers or trying to address every complaint. Using research to demonstrate how striving to turn merely satisfied customers into highly satisfied customers significantly affects loyalty behaviors and in turn boosts profits, Capturing Loyalty lays out a new approach to a very old problem. Additionally, it presents a blueprint for identifying the perceived risks to consumers inherent in your business—many of which are not readily apparent to the casual or even invested observer—and explains how to minimize those risks. Authors Larson and McClellan explain why trying to ensure 100% customer satisfaction is not the path to achieving customer loyalty, and that the reality is that customer dissatisfaction is rarely the result of an error a business has made—two concepts that many initially find counterintuitive. You'll learn how to offer your company's products and services in a manner that creates highly satisfied customers, understand the true value and vast economic benefits of having highly satisfied customers, and see why highly satisfied customers are actually cheaper to serve than others. The book presents a clear and comprehensive plan for creating a loyalty initiative suitable to your business and cascading it through your entire organization, from the C-suite to the line employees.
Author | : |
Publisher | : |
Total Pages | : 684 |
Release | : 1993 |
Genre | : Biology |
ISBN | : |
Download Journal of Ecobiology Book in PDF, ePub and Kindle
Author | : Nova J. Silvy |
Publisher | : JHU Press |
Total Pages | : 1133 |
Release | : 2012-03 |
Genre | : Science |
ISBN | : 1421401592 |
Download The Wildlife Techniques Manual Book in PDF, ePub and Kindle
A standard text in a variety of courses, the Techniques Manual, as it is commonly called, covers every aspect of modern wildlife management and provides practical information for applying the hundreds of methods described in its pages. To effectively incorporate the explosion of new information in the wildlife profession, this latest edition is logically organized into a two-volume set: Volume 1 is devoted to research techniques and Volume 2 focuses on management methodologies.
Author | : Theodore B. Kinni |
Publisher | : Capstone |
Total Pages | : 0 |
Release | : 1998-10-15 |
Genre | : Business & Economics |
ISBN | : 9781900961653 |
Download Future Focus Book in PDF, ePub and Kindle
Theodore B. Kinni Editor of The Business Reader Review, a free electronic newsletter of capsule reviews of new business books. Al Ries Voted one of the top 100 most influential public relations people in the 20th century by PR Week. Savvy business people and investors around the world are asking, what do we have to do today to prosper tomorrow, next month, next year? That’s the question that started Al Ries and Theodore Kinni working on Future Focus, the book that answers the question: what will it take to succeed in business in the next century and new millennium? They found the answers among twenty-one focused, innovative, and protean companies. Future Focus explores each of these 21 companies in turn. Each company is introduced by a quote from one of its leaders, an Executive Snapshot that offers a fast insight into the strategic vision of the company. What can you learn from Future Focus? There are many practical business lessons in the book. They revolve around four major themes: 21st century success is focused. Almost all of the Future Focus 21 have flirted with diversification. Almost all have lost money on the outside ventures and are extremely focused as of today. Those that continue to operate outside their core businesses are usually in related businesses and are building a vertically integrated operation. The lesson: Get and stay focused. 21st century success is innovative. The Future Focus 21 are innovators. They are busy searching out original products and services or they are busy introducing existing products and services in markets that have never seen them before. Either way, they are innovators in the marketplace. The lesson: Be Innovative. 21st century success is global. With a single exception, each company in the Future Focus 21 is a global business and is trying to get more global. A well-focused company replaces the urge to diversify its businesses with the drive to diversify its markets. The lesson: Go global. 21st century success has speed bumps. There isn’t a single, sustained upward ride in any of the Future Focus histories. Sooner or later, a competitor beats you to the next best thing or the bottom drops out of your customer’s market or the whole economy heads south for a breather. The lesson: Be prepared for hard times.
Author | : |
Publisher | : DIANE Publishing |
Total Pages | : 77 |
Release | : 2002 |
Genre | : |
ISBN | : 1428944001 |
Download Best practices capturing design and manufacturing knowledge early improves acquisition outcomes. Book in PDF, ePub and Kindle
Author | : Gary C. White |
Publisher | : |
Total Pages | : 264 |
Release | : 1982 |
Genre | : Animal populations |
ISBN | : |
Download Capture-recapture and Removal Methods for Sampling Closed Populations Book in PDF, ePub and Kindle
Author | : Dennis M. Power |
Publisher | : Springer Science & Business Media |
Total Pages | : 356 |
Release | : 1991 |
Genre | : Nature |
ISBN | : 030643640X |
Download Current Ornithology Book in PDF, ePub and Kindle
Author | : Elizabeth S. Lawrence |
Publisher | : Dorrance Publishing |
Total Pages | : 138 |
Release | : 2010-02 |
Genre | : Self-Help |
ISBN | : 143499788X |
Download Capture Your Dream Book in PDF, ePub and Kindle
Author | : William Pittenger |
Publisher | : DigiCat |
Total Pages | : 337 |
Release | : 2022-05-28 |
Genre | : History |
ISBN | : |
Download Capturing a Locomotive Book in PDF, ePub and Kindle
In spite of focusing on the famous battles like other books from this time period dealing with historical aspects of the Civil War, Capturing a Locomotive gives the reader personal accounts of the Union soldiers who carried out the mission. The story details the capture of a railway train inside Confederate territory. Survivors of this mission were the first soldiers with the rank of Private awarded with the Congressional Medal of Honor.
Author | : William H. Goudy |
Publisher | : |
Total Pages | : 1194 |
Release | : 1966 |
Genre | : Bird banding |
ISBN | : |
Download Woodcock Status Report, 1965 Book in PDF, ePub and Kindle
Singing-ground surveys of the American woodcock indicate that breeding populations have increased gradually over the past 7 years while production, as indicated by wing-collection surveys, has remained relatively stable. The woodcock harvest, meanwhile, has probably more than doubled during the past decade. This suggests that while woodcock are probably becoming more important to North American sportsmen, hunting mortality is still relatively unimportant.