Call Management and Cost Control
Author | : |
Publisher | : |
Total Pages | : 240 |
Release | : 1992 |
Genre | : Telephone systems |
ISBN | : 9780952023500 |
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Author | : |
Publisher | : |
Total Pages | : 240 |
Release | : 1992 |
Genre | : Telephone systems |
ISBN | : 9780952023500 |
Author | : S. C. Strother |
Publisher | : Artech House |
Total Pages | : 341 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 1580531784 |
Here's a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. Examining the complex, highly technical telecommunications industry from an insider's point of view, it sifts through all the technical jargon, offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. The book enables you to: understand telecom services; audit phone bills; reduce the cost of existing services and eliminate unnecessary ones; and efficiently negotiate new contracts and services.
Author | : Real Bergevin |
Publisher | : John Wiley & Sons |
Total Pages | : 391 |
Release | : 2010-04-16 |
Genre | : Business & Economics |
ISBN | : 0470677430 |
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author | : Lea R. Dopson |
Publisher | : John Wiley & Sons |
Total Pages | : 469 |
Release | : 2019-09-04 |
Genre | : Technology & Engineering |
ISBN | : 1119524997 |
Professional foodservice managers are faced with a wide array of challenges on a daily basis. Controlling costs, setting budgets, and pricing goods are essential for success in any hospitality or culinary business. Food and Beverage Cost Control provides the tools required to maintain sales and cost histories, develop systems for monitoring current activities, and forecast future costs. This detailed yet reader-friendly guide helps students and professionals alike understand and apply practical techniques to effectively manage food and beverage costs. Now in its seventh edition, this extensively revised and updated book examines the entire cycle of cost control, including purchasing, production, sales analysis, product costing, food cost formulas, and much more. Each chapter presents complex ideas in a clear, easy-to-understand style. Micro-case studies present students with real-world scenarios and problems, while step-by-step numerical examples highlight the arithmetic necessary to understand cost control-related concepts. Covering everything from food sanitation to service methods, this practical guide helps readers enhance their knowledge of the hospitality management industry and increase their professional self-confidence.
Author | : Real Bergevin |
Publisher | : John Wiley & Sons |
Total Pages | : 386 |
Release | : 2006-01-20 |
Genre | : |
ISBN | : 9788126507108 |
Call Centers for Dummies is the ideal resource for call center managers. Using Call Centers for Dummies, the manager is equipped with a guide that, working under the principals of revenue generation, efficiency, and customer satisfaction, will improve results measurably. Instead of viewing the call center only as a cost center, managers, equipped with new tools, will be able to affect the bottom line through continuous. Part I: From the Ground Up: An Overview of the Call Center.Part II: The Master Plan: Finance, Analysis, and Resource Management.Part III: Making Life Better With Technology.Part IV: Ensuring Continuous Improvement'.Part V: Handling the Calls: Where It All Comes TogetherPart VI: The Part of Tens
Author | : James Taylor |
Publisher | : J. Ross Publishing |
Total Pages | : 316 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 9781932159110 |
More than 80 percent of all projects start with underestimated schedules and costs, and are doomed to exceed projections. This concise book demonstrates how to establish realistic estimates, how to control a projects schedule and costs, and how to develop the projects plan and processes for successful project completion.
Author | : Editors of the American Heritage Dictionaries |
Publisher | : Houghton Mifflin Harcourt |
Total Pages | : 506 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780618036080 |
Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.
Author | : |
Publisher | : |
Total Pages | : 1158 |
Release | : 1977 |
Genre | : Communications, Military |
ISBN | : |
Author | : President's Private Sector Survey on Cost Control (U.S.). Management Office |
Publisher | : |
Total Pages | : 332 |
Release | : 1983 |
Genre | : Civil service |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 104 |
Release | : 1977-09-26 |
Genre | : |
ISBN | : |
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.