Call Center Savvy PDF Download
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| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 208 |
| Release | : 1999-01-06 |
| Genre | : Computers |
| ISBN | : 1482294575 |
Download Call Center Savvy Book in PDF, ePub and Kindle
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 208 |
| Release | : 1999-01-06 |
| Genre | : Technology & Engineering |
| ISBN | : 9781578200504 |
Download Call Center Savvy Book in PDF, ePub and Kindle
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 283 |
| Release | : 2007-03-30 |
| Genre | : Computers |
| ISBN | : 1482280620 |
Download The Call Center Handbook Book in PDF, ePub and Kindle
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
| Author | : Robert E. Levinson |
| Publisher | : Trafford Publishing |
| Total Pages | : 100 |
| Release | : 2017-07-19 |
| Genre | : Business & Economics |
| ISBN | : 1490783466 |
Download Customer Service Savvy Book in PDF, ePub and Kindle
This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 283 |
| Release | : 2003-11-20 |
| Genre | : Technology & Engineering |
| ISBN | : 1482295652 |
Download The Call Center Handbook Book in PDF, ePub and Kindle
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
| Author | : Madeline Bodin |
| Publisher | : CRC Press |
| Total Pages | : 137 |
| Release | : 1999-01-01 |
| Genre | : Computers |
| ISBN | : 1482294559 |
Download Maximizing Call Center Performance Book in PDF, ePub and Kindle
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
| Author | : Richard Feinberg |
| Publisher | : Purdue University Press |
| Total Pages | : 372 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9781557533425 |
Download Cases in Call Center Management Book in PDF, ePub and Kindle
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
| Author | : Brendan Read |
| Publisher | : CRC Press |
| Total Pages | : 383 |
| Release | : 2005-01-02 |
| Genre | : Computers |
| ISBN | : 1482280906 |
Download Designing the Best Call Center for Your Business Book in PDF, ePub and Kindle
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
| Author | : William A. Gentry |
| Publisher | : John Wiley & Sons |
| Total Pages | : 26 |
| Release | : 2013-07-09 |
| Genre | : Business & Economics |
| ISBN | : 1118780124 |
Download Developing Political Savvy Book in PDF, ePub and Kindle
There are many things that politics is not. Politics is not good or bad; it's neutral and natural. Politics is not a zero-sum game; politically savvy individuals can use their influence in an effective, authentic manner so that all parties involved get something positive out of the experience. Politics is not about being false; instead, political savvy is about using your skills, behaviors, and qualities to be effective, and sincerity is vital. Use the ideas and exercises in this guidebook to become a more politically savvy leader, and build your capacity to lead effectively in your organization.
| Author | : Madeline Bodin |
| Publisher | : CRC Press |
| Total Pages | : 227 |
| Release | : 2002-01-03 |
| Genre | : Technology & Engineering |
| ISBN | : 148229558X |
Download The Call Center Dictionary Book in PDF, ePub and Kindle
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
