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Benchmarking for North Carolina Public Transportation Systems

Benchmarking for North Carolina Public Transportation Systems
Author: Thomas Judd Cook
Publisher:
Total Pages: 125
Release: 2006
Genre: Benchmarking (Management)
ISBN:

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The North Carolina Department of Transportation, Public Transportation Division (NCDOT/PTD) requested recommendations for a benchmarking process for public transportation systems. The project was aimed at providing three primary products: 1. A set of selected benchmarks for public transit systems, particularly efficiency and effectiveness benchmarks that are commonly used by other transit systems and funding agencies, and including benchmarks that specifically relate to important customer satisfaction factors identified as part of the study. 2. A recommended benchmarking process and Guidebook that can be used by public transit systems in North Carolina to measure their performance and to then institute steps to improve any areas of low performance. 3. A set of minimum statewide standards that would be used by NCDOT/PTD to provide incentives and disincentives that would encourage public transit systems to steadily improve performance.


A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry

A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry
Author: Paul Ryus
Publisher: Transportation Research Board
Total Pages: 122
Release: 2010
Genre: Business & Economics
ISBN: 0309154820

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TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.


Municipal Benchmarks

Municipal Benchmarks
Author: David N. Ammons
Publisher: SAGE Publications
Total Pages: 513
Release: 2001-02-21
Genre: Science
ISBN: 1452267103

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The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services. New to this edition: -Updated charts and data throughout -New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services" -Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.


Report

Report
Author:
Publisher:
Total Pages: 508
Release: 2009
Genre: Highway research
ISBN:

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Municipal Benchmarks

Municipal Benchmarks
Author: David Ammons
Publisher: Routledge
Total Pages: 536
Release: 2014-12-18
Genre: Business & Economics
ISBN: 1317464338

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Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)