American Lodging Excellence
Author | : Laurette Dubé-Rioux |
Publisher | : |
Total Pages | : 420 |
Release | : 1999 |
Genre | : Hospitality industry |
ISBN | : |
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Author | : Laurette Dubé-Rioux |
Publisher | : |
Total Pages | : 420 |
Release | : 1999 |
Genre | : Hospitality industry |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 752 |
Release | : 2009 |
Genre | : Hotel management |
ISBN | : |
Author | : Horst Schulze |
Publisher | : Zondervan |
Total Pages | : 225 |
Release | : 2019-03-05 |
Genre | : Self-Help |
ISBN | : 031035210X |
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Author | : Alfred Emanuel Smith |
Publisher | : |
Total Pages | : 1328 |
Release | : 1892 |
Genre | : |
ISBN | : |
Author | : Stephen S. J. Hall |
Publisher | : Dog Ear Publishing |
Total Pages | : 160 |
Release | : 2010-07 |
Genre | : Business & Economics |
ISBN | : 9781608443833 |
Mr. Hall is a 1956 graduate of the School of Hotel Management at Cornell University after which he served two years as a Marine Corps Of icer. He also holds an MBA with high honors from Michigan State as well as a Master's degree in Divinity from Harvard. His work experience includes the Director of Operations Support for ITT Sheraton Corporation as well as the Vice President for Administration at Harvard University. As a consultant he implemented the Quest for Quality for the American Hotel and Lodging Association He has taught Quality Assurance and Ethics at several universities including Cornell, New Hampshire, The Institut de Management Hotelier International in France and Glion in Switzerland where he also served as Director of Studies. He has published 2 books - Quality Assurance in the Hospitality Industry with the American Society for Quality Control and Ethics in Service and Tourism with the Educational Institute of AH&LA. "In today's increasingly complex and global service environment, excellence is often an elusive goal. Stephen Hall provides direction by proposing that excellence is every employee's responsibility, and that it can be achieved by focusing on the dual challenges of quality and ethics. His ideas are clear, innovative, and timely. He has written a book that will be of great value to all hospitality professionals as they strive to act with integrity and consistency, and as they work together to meet the high standards they set for themselves. This book is relevant to industry practitioners and hospitality management students alike, as it highlights the role ethical practice plays in creating successful organizations." Michael D. Johnson, Dean, E.M. Statler Professor School of Hotel Administration, Cornell University
Author | : Lyman Abbott |
Publisher | : |
Total Pages | : 606 |
Release | : 1925 |
Genre | : United States |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 216 |
Release | : 1978-04 |
Genre | : |
ISBN | : |
FIELD & STREAM, America’s largest outdoor sports magazine, celebrates the outdoor experience with great stories, compelling photography, and sound advice while honoring the traditions hunters and fishermen have passed down for generations.
Author | : |
Publisher | : |
Total Pages | : 168 |
Release | : 1976-03 |
Genre | : |
ISBN | : |
FIELD & STREAM, America’s largest outdoor sports magazine, celebrates the outdoor experience with great stories, compelling photography, and sound advice while honoring the traditions hunters and fishermen have passed down for generations.
Author | : Robert C. Ford |
Publisher | : SAGE Publications |
Total Pages | : 1095 |
Release | : 2018-11-30 |
Genre | : Business & Economics |
ISBN | : 1544356854 |
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
Author | : |
Publisher | : |
Total Pages | : 500 |
Release | : 1858 |
Genre | : |
ISBN | : |