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Author | : Kay Chuan Tan |
Publisher | : Quality Press |
Total Pages | : 213 |
Release | : 2003-02-01 |
Genre | : Business & Economics |
ISBN | : 0873892941 |
Download Advanced QFD Applications Book in PDF, ePub and Kindle
This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents: Introduction to Quality Function Deployment, Decision Making Using the House of Quality, Variability Analysis in QFD, QFD for Service Quality Analysis, The Implementation of QFD-based Linguistic Data, Benchmarking in QFD for Quality Improvement
Author | : Min Xie |
Publisher | : |
Total Pages | : 0 |
Release | : 2003 |
Genre | : Quality function deployment |
ISBN | : 9780873895866 |
Download Advanced QFD Applications Book in PDF, ePub and Kindle
Author | : GOAL/QPC Research Committee |
Publisher | : Goal Q P C Incorporated |
Total Pages | : 51 |
Release | : 1991 |
Genre | : Business & Economics |
ISBN | : 9781879364233 |
Download Quality Function Deployment Book in PDF, ePub and Kindle
Author | : M. Larry Shillito |
Publisher | : John Wiley & Sons |
Total Pages | : 202 |
Release | : 1994-09-28 |
Genre | : Technology & Engineering |
ISBN | : 9780471033776 |
Download Advanced QFD Book in PDF, ePub and Kindle
Covers basic principles and proactive and pragmatic quality function deployment (QFD) methods. Explains how to arrange groups in an industrial organization into design and development teams. Describes how to implement QFD to effectively produce quality products in a fashion that meets customers' needs. This book includes aspects of modern planning techniques, technological forecasting methods and value engineering.
Author | : Fiorenzo Franceschini |
Publisher | : CRC Press |
Total Pages | : 209 |
Release | : 2001-12-13 |
Genre | : Business & Economics |
ISBN | : 1420025430 |
Download Advanced Quality Function Deployment Book in PDF, ePub and Kindle
A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide relevant advanced methods and techniques that readers can apply in their work for both short- and long-term results. The author links Quality Function Deployment (QFD) with other quality design techniques and discusses processes for improving its effectiveness. He also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector.
Author | : Alfonso Augusto Benites Thomas |
Publisher | : |
Total Pages | : 113 |
Release | : 2003 |
Genre | : |
ISBN | : |
Download The Application of QFD and Other Advanced Quality Planning Tools for Product Development Book in PDF, ePub and Kindle
Author | : Jack B. ReVelle |
Publisher | : John Wiley & Sons |
Total Pages | : 468 |
Release | : 1998-02-04 |
Genre | : Technology & Engineering |
ISBN | : 9780471173816 |
Download The QFD Handbook Book in PDF, ePub and Kindle
Das Konzept des Quality Function Deployment (QFD) setzt mit Hilfe einer Reihe von Matrizen Kundenwünsche in Konstruktions- oder Designerfordernisse um. Die Konstruktions- und Designerfordernisse wiederum werden umgesetzt in Produkt- bzw. Teilprodukteigenschaften, die ihrerseits wieder auf Produktionsprozesse und anschließend auf spezielle Prozeß- und Steuerungsmechanismen übertragen werden. Dieses Buch wendet das QFD Konzept auf eine Reihe von unternehmerischen Schlüsselthemen an, die bislang unbehandelt geblieben sind, wie z. B. ISO9000, Service Design, Robust Design und Software Design. Das Buch wird mit Begleitdiskette geliefert, die mit der entsprechenden QFD Software ausgestattet ist. (11/97)
Author | : Lou Cohen |
Publisher | : Prentice Hall |
Total Pages | : 374 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : |
Download Quality Function Deployment Book in PDF, ePub and Kindle
This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits.
Author | : Low Sui Pheng |
Publisher | : Springer |
Total Pages | : 150 |
Release | : 2016-05-12 |
Genre | : Business & Economics |
ISBN | : 9811009562 |
Download Service Quality for Facilities Management in Hospitals Book in PDF, ePub and Kindle
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Author | : Grace L. Duffy |
Publisher | : Quality Press |
Total Pages | : 225 |
Release | : 2010-01-27 |
Genre | : Medical |
ISBN | : 0873891902 |
Download Quality Function Deployment and Lean Six Sigma Applications in Public Health Book in PDF, ePub and Kindle
The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.