Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download A Vision And Implementation Strategy For Improved Customer Oriented Service Delivery PDF full book. Access full book title A Vision And Implementation Strategy For Improved Customer Oriented Service Delivery.
| Author | : |
| Publisher | : |
| Total Pages | : 28 |
| Release | : 1995 |
| Genre | : Administrative agencies |
| ISBN | : |
| Author | : |
| Publisher | : |
| Total Pages | : 24 |
| Release | : 1995 |
| Genre | : |
| ISBN | : |
| Author | : Svafa Gronfeldt |
| Publisher | : SAGE |
| Total Pages | : 337 |
| Release | : 2005-11-30 |
| Genre | : Business & Economics |
| ISBN | : 1452279128 |
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.
| Author | : Robert Hinson |
| Publisher | : CRC Press |
| Total Pages | : 361 |
| Release | : 2020-05-07 |
| Genre | : Business & Economics |
| ISBN | : 0429633432 |
Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
| Author | : F. Ray Miller |
| Publisher | : That's Customer Focus! |
| Total Pages | : 201 |
| Release | : 2008 |
| Genre | : Business & Economics |
| ISBN | : 1419686038 |
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.
| Author | : Peri E. Arnold |
| Publisher | : |
| Total Pages | : 472 |
| Release | : 1998 |
| Genre | : Biography & Autobiography |
| ISBN | : |
Examines the political history of administrative reform undertaken by 20th-century presidents. Attempting to explain the growth of modern bureaucracy within an 18th-century framework and the expansion of presidential control over administrative powers, the author explores the relationship between administrative theory and the dilemmas posed for a developing administrative state by the separation of powers. He also looks at and compares successive cases of presidentially initiated comprehensive reform planning, in order to understand the implications for the president's institutional role. Paper edition (unseen), $25.00. Annotation copyrighted by Book News, Inc., Portland, OR
| Author | : |
| Publisher | : |
| Total Pages | : 1034 |
| Release | : 1995-10 |
| Genre | : Government publications |
| ISBN | : |
| Author | : Christopher G. Reddick |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 439 |
| Release | : 2024-09-06 |
| Genre | : Business & Economics |
| ISBN | : 1035315319 |
Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
| Author | : Garth den Heyer |
| Publisher | : CRC Press |
| Total Pages | : 277 |
| Release | : 2016-09-19 |
| Genre | : Computers |
| ISBN | : 1315352117 |
This book addresses the various strategies that are available to police management, such as consolidation, regionalization, and amalgamation of police agencies; new public management (NPM); enhanced performance management; civilianization; and organizational restructuring. It fills the gap in the research as to how police agencies have reacted to the environmental and fiscal changes since the 1980s. The book examines the strategies employed and the effect on police and their delivery of service.
| Author | : Liqun Cao |
| Publisher | : Routledge |
| Total Pages | : 213 |
| Release | : 2014-05-09 |
| Genre | : Social Science |
| ISBN | : 113591656X |
The police in Taiwan played a critical role in the largely peaceful transition from an authoritarian regime to a democracy. While the temptation to intervene in domestic politics was great, the top-down pressure to maintain a neutral standing facilitated an orderly regime change. This is the first monograph to examine the role of the police as a linkage between the state and civil society during the democratic transition and the role of the police in contemporary Taiwan. Starting with a brief history of Taiwan, this book examines the development of policing in Taiwan from a comparative, environmental, historical, operational, philosophical and political perspective; considers the role of the police in the democratic transition; and draws comparisons between police cultures in the East and in the West – both now and in the past. Taiwan operates as a modern country within an East Asian culture and this book shows that Taiwan’s move towards democracy may have political ramifications for the rest of the nations in the area. Including references to literature on policing in China and the U.S, this book about Taiwan police may serve as a springboard for academics and students to learn about similar cultures in this important area of the world. Policing in Taiwan will be of interest to academics and students who are engaged in the study of criminology, criminal justice, policing studies and Asian studies, as well as the general reader.
