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The Measurement and Evaluation of Library Services

The Measurement and Evaluation of Library Services
Author: Frederick Wilfrid Lancaster
Publisher: Washington : Information Resources Press
Total Pages: 416
Release: 1977
Genre: Language Arts & Disciplines
ISBN:

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The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, If you want to evaluate your library . . . (U. of Illinois Press, 1988), and incorporates a broad range of recent evaluative studies. Unlike the first edition, which dealt primarily with academic studies, the second provides detailed information on the evaluation of public, school, and special libraries as well. In this edition, Lancaster is joined by co-author Baker (library and information science, U. of Iowa). Annotation copyrighted by Book News, Inc., Portland, OR


Academic Library Services for First-Generation Students

Academic Library Services for First-Generation Students
Author: Xan Arch
Publisher: Bloomsbury Publishing USA
Total Pages: 154
Release: 2020-07-16
Genre: Education
ISBN:

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Presenting strategies for improving academic library services for first-generation students, this timely book focuses on programs and services that will increase student academic engagement and success. Demographic data and secondary school graduation rates suggest that colleges and universities will enroll growing numbers of first-generation students over the next decade. Academic Library Services for First-Generation Students focuses on ways academic libraries can uniquely contribute to the successful transition to college and year-to-year retention of first-generation students. The practical recommendations in this book include a wide range of ideas for the design and modification of library services and facilities to be more inclusive of the needs of first-generation students. All of the recommendations are specifically aimed at addressing challenges faced by first-generation students. Topics covered range from study spaces and service points to information literacy instruction and campus partnerships. The book makes the case—both explicitly and implicitly—that academic libraries can help address known risk factors (e.g., by helping students build academic cultural competencies) and thereby improve success, persistence, and retention for first-generation students. Academic library professionals in both leadership roles and public service positions will benefit from the actionable strategies presented here.


Envisioning Our Preferred Future

Envisioning Our Preferred Future
Author: Bradford Lee Eden
Publisher: Rowman & Littlefield
Total Pages: 275
Release: 2016-05-09
Genre: Language Arts & Disciplines
ISBN: 1442266937

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Volume 8 of the series Creating the 21st-Century Academic Library is focused on new services, directions, job duties and responsibilities for librarians in academic libraries of the 21st century. Topics include research data management services, web services, improving web design for library interfaces, cooperative virtual reference services, directions on research in the 21st-century academic library, innovative uses of physical library spaces, uses of social media for disseminating scholarly research, information architecture and usability studies, the importance of special collections and archival collections, and lessons learned in digitization and digital projects planning and management. Data management services are highlighted in the context of a consortium of smaller liberal arts and regional institutions who share a common institutional repository. Survey research plays a role in a number of chapters. One provides insight into how academic libraries are currently approaching web services, web applications, and library websites. A second survey is used to explore the role of librarians as web designers, and provides detailed information related to job titles, job duties, time percentages related to duties, and other duties outside of web design. Comments of those surveyed are included and make interesting reading and a deeper understanding of this new function in libraries. More generally, is a survey study exploring how librarians feel about the changes that are currently happening within the profession, as well as how these changes have personally affected their job duties and their current job assignments. Case studies are include one that features QuestionPoint in the context of a cooperative virtual reference service; another shows how research and scholarship can be disseminated using social media tools such as blogs, Twitter, ResearchGate and Google Scholar, among others; a other studies explore the importance of user engagement and buy-in before moving forward on digitization; and one shows how information architecture and usability emerge from the redesign of a public library website and whose successful completion involves user surveying, focus groups, peer site reviews, needs analysis, and usability testing. Two chapters deal with the changing legal context: the importance and understanding of copyright and author rights in the 21st-century academic library, and the basics Family Educational Rights and Privacy Act (FERPA). It is hoped that this volume, and the series in general, will be a valuable and exciting addition to the discussions and planning surrounding the future directions, services, and careers in the 21st-century academic library.


A Study of the Perceptions and Attitudes Regarding Library Services Available to Students Enrolled in Online Degree Programs

A Study of the Perceptions and Attitudes Regarding Library Services Available to Students Enrolled in Online Degree Programs
Author:
Publisher:
Total Pages:
Release: 2003
Genre: Academic libraries
ISBN:

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There is a diverse population of students who will benefit greatly from a convenient, time and place-independent learning environment. Distance education provides this type of environment and addresses the many needs of adult learners and the new generation of online learners. The problem is that this environment differs from a traditional institution of higher learning and continues to bring about questions from educators related to the issue of equivalency between online and traditional degree programs, especially in terms of student support services, such as the library. The purpose of this study was to determine the perceptions and attitudes of students regarding traditional and distance library services, determine if the outcomes resulting from the library services provided in the online degree programs were equivalent to those outcomes for on-campus programs and provide information to enhance and improve the effectiveness of online degree programs. An online survey was conducted focusing on the perceptions and attitudes of students regarding traditional and distance library services. The results of the study indicated that overall the students were satisfied with the library resources and services available to them and the students did not perceive that the distance library services were different from the traditional library services. Possible reasons underlying this perception may be that approximately 85 percent of the students had prior college experience or had completed a degree. Therefore, students most likely were familiar with today's library services. However, institutions should remain proactive because distance education students will continue to demand and expect libraries to meet their needs. As these demands and expectations are explored new library services and resources will emerge. Also, institutions of higher learning must have a commitment to providing distance students with the same quality of education and equivalent support services as on-campus students if they expect those outside the educational arena to respect degrees obtained through this means of educational learning.


A Study of Library Services

A Study of Library Services
Author: Connecticut. Governor's Committee on Libraries
Publisher:
Total Pages: 30
Release: 1963
Genre: Libraries
ISBN:

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Modern Library Technology and Reference Services

Modern Library Technology and Reference Services
Author: Samuel T. Huang
Publisher: Psychology Press
Total Pages: 160
Release: 1993
Genre: Language Arts & Disciplines
ISBN: 9781560244585

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A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR


The Evaluation and Measurement of Library Services

The Evaluation and Measurement of Library Services
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
Total Pages: 481
Release: 2017-10-27
Genre: Language Arts & Disciplines
ISBN: 1440855374

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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.


Research on Library Service in Metropolitan Areas

Research on Library Service in Metropolitan Areas
Author: Ralph Upshaw Blasingame
Publisher: New Brunswick, N.J. : Graduate School of Library Service, Rutgers--The State University
Total Pages: 96
Release: 1967
Genre: Libraries and metropolitan areas
ISBN:

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The State as Librarian

The State as Librarian
Author: John Van Male
Publisher:
Total Pages: 434
Release: 1964
Genre: Library cooperation
ISBN:

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