A Quantitative Analysis Of Student Satisfaction And Loyalty In The Norwegian School Of Hotel Management Nhs University Of Stavanger Norway PDF Download
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| Author | : Jobaire Alam |
| Publisher | : GRIN Verlag |
| Total Pages | : 34 |
| Release | : 2016-04-25 |
| Genre | : Business & Economics |
| ISBN | : 3668203687 |
Download A quantitative analysis of student satisfaction and loyalty in the Norwegian School of Hotel Management (NHS), University of Stavanger, Norway Book in PDF, ePub and Kindle
Research Paper (postgraduate) from the year 2015 in the subject Economics - Statistics and Methods, grade: B, University of Stavanger (University of Stavanger), course: MS in Hotel Management, language: English, abstract: The main motive of this paper is to study relations between Overall Satisfaction and Loyalty of Students towards the Norwegian School of Hotel Management (NHS). The purpose of this study is also to find out how students think about the services provided by NHS and the students' perceptions of these, and how these factors influence the overall satisfaction of the students. In this study the researcher first intends to describe and explain why students perceive higher education as a service and how important it is in general, especially within the NHS. Then, in the next step, the definitions and concepts of satisfaction and loyalty based on the empirical researches in the similar area form the focus of the theoretical part. Afterwards, the attributes of satisfaction and loyalty, which are student loyalty and its relation to student satisfaction, will be measured. Finally, the study presents the results of data analysis and the results and conclusion are discussed.
| Author | : Muzzammir Ibne Hoossain Ibrahim Atchia |
| Publisher | : |
| Total Pages | : 190 |
| Release | : 2015 |
| Genre | : |
| ISBN | : |
Download The Effects of Service Quality, University Reputation, Student Satisfaction and Islamic Attributes on Student Loyalty Book in PDF, ePub and Kindle
As time passes, competitions among businesses are increasing very much. Businesses are trying many methods to safeguard themselves against these severe competitions, which reduce a firm's revenue as well as profitability. Firms are trying to invest more to know their customers better in order to serve them better and in order to retain them for a long period of time. Retaining customers is cheaper for the firms than attracting new customers. Also by knowing customers better and serving them better than competitors, will make the customers loyal to a firm. This loyalty is a tool that firms use to protect them against their competitors. This study focuses more on Muslim student perceptions about their loyalty in their higher educational institutions in the Klang Valley area. Thus, the causal relationships between different constructs will be analysed to better understand what affects student loyalty. This study is an empirical one, focusing on data collected from students through self-administered questionnaires at their higher education institution based on convenience sampling method. 404 questionnaires were used for data analysis. Data is analysed through SPSS and SmartPLS, which are social statistics software used for data analysis. The findings suggest that service quality did not have any effect on student loyalty whereas the student satisfaction, corporate reputation of the institution as well as Islamic attributes of the institutions affected student loyalty. We can see from this research that the Islamic attributes as well as other factors like corporate reputation and satisfaction are important elements that affect student loyalty with its institution. More importantly, educational institutions that try to attract Muslim students should focus more on the Islamic attributes. The main limitation of this study is that data was collected only from a few institutions. According to the researcher knowledge, this is the first empirical study that focuses on Islamic attributes among higher education students.
| Author | : Kristen A. Riscinto-Kozub |
| Publisher | : ProQuest |
| Total Pages | : 218 |
| Release | : 2000 |
| Genre | : |
| ISBN | : 9780549669548 |
Download The Effects of Service Recovery Satisfaction on Customer Loyalty and Future Behavioral Intentions Book in PDF, ePub and Kindle
| Author | : Stefan Schaltegger |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 500 |
| Release | : 2008-10-10 |
| Genre | : Business & Economics |
| ISBN | : 1402089139 |
Download Environmental Management Accounting for Cleaner Production Book in PDF, ePub and Kindle
Sustainability requires companies to develop in an economically, environmentally and socially sustainable manner. Corporate sustainable development in turn requires movement towards cleaner production. In order to recognize the potential from cleaner production – reduced costs and fewer environmental impacts through the reduced use of materials – environmental management accounting (EMA) is a necessary information management tool. Environmental Management Accounting for Cleaner Production reveals a set of tools for companies to collect, evaluate and interpret the information they need to estimate their potential to use cleaner production to realize cost savings and to make the best decisions about the available cleaner production options. EMA is therefore the key for driving environmental progress, cost savings, increased competitiveness and corporate sustainability through the means of cleaner production.
| Author | : Katharina Steinbrück |
| Publisher | : Nomos Verlag |
| Total Pages | : 428 |
| Release | : 2021-06-14 |
| Genre | : Law |
| ISBN | : 3748926553 |
Download Changing Consumer Law in the United Kingdom after Brexit? Book in PDF, ePub and Kindle
Dem britischen Gesetzgeber eröffnen sich durch den weitgehenden Wegfall von Bindung an EU-Recht im Verbraucherrecht neue regulatorische Möglichkeiten. Dieses Werk widmet sich der Frage, ob Normen des bisher von der EU bestimmten Verbraucherkredit- und AGB-Rechts beibehalten oder geändert werden sollten. Eine historische Analyse beantwortet die Frage, inwieweit EU-Recht in der Vergangenheit durch das Vereinigte Königreich gestaltet und rezipiert wurde. Auf Grundlage einer umfassenden rechtsvergleichenden Betrachtung wird zudem analysiert, ob alternative europäische Kooperationsmodelle mehr regulatorischen Freiraum bieten und die (Nicht-) Umsetzung von Verbraucherrecht als Vorbild für neue Regulierung im Vereinigten Königreich dienen könnte.
| Author | : Rachel Dodds |
| Publisher | : Walter de Gruyter GmbH & Co KG |
| Total Pages | : 376 |
| Release | : 2019-05-06 |
| Genre | : Business & Economics |
| ISBN | : 3110605708 |
Download Overtourism Book in PDF, ePub and Kindle
Overtourism has become a major concern for an increasing number of destinations as tourism numbers continue to grow, stimulated by general economic and technological growth and the expansion of the global middle class. This, coupled with relentless promotion of tourism by many organisations and destinations, has increased tourism, despite growing opposition to excessive development. This book is the first academic volume to deal with this topic and contains chapters by experienced researchers in the tourism field, taking a multidisciplinary approach to review and explain the subject. The introductory section begins with an overview of the current situation and the forces enabling the appearance of overtourism. This is followed by a number of case studies from a range of destinations around the world, both urban and rural, which share the same problems. The concluding section includes a discussion of potential mitigation methods and approaches and a final assessment of future developments. The focus and relevance of this book are not just for academics, as it offers insights into destinations, enablers and solutions for how to address the issue of overtourism on a wide variety of scales. This book offers globally relevant perspectives on destinations as varied as Venice and Barcelona, that have gained global media attention, as well as less publicised rural areas and developing destinations.
| Author | : Marika Lüders |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 0 |
| Release | : 2017 |
| Genre | : Public relations |
| ISBN | : 9781785369476 |
Download Innovating for Trust Book in PDF, ePub and Kindle
This book adopts a multidisciplinary approach to innovation, and argues that because innovation is always risky business, trust is an essential premise and outcome of successfully designing, developing and finally launching innovations. Each part of the book encompasses a different aspect of innovating for trust. It begins with the notion of trust, before covering the importance of trust in future thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. It concludes with the importance of trust in commercializing innovations.
| Author | : Joseph Rupreht |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 676 |
| Release | : 2012-12-06 |
| Genre | : Medical |
| ISBN | : 3642696368 |
Download Anaesthesia Book in PDF, ePub and Kindle
Thesiologist, were not included. Perhaps the next symposium will have a paper on his many contributions. Even though his dates are not quite modem (1813-1858), his accomplishments were, especially his book On Chloroform and Other Anaesthetics (1858), the first comprehensive textbook on anaesthesia [2]. There has been a real renaissance of interest in the history of anaesthesia. Among those responsible for this rebirth, besides Dr. Rupreht and Dr. Erdmann, are Dr. Selma Calmes and Dr. Rod Calverley, now on the Board of the new American society, the Anesthesia History Association. It held its inaugural meeting in Atlanta, Georgia, during the annual meeting of the American Society of Anesthesiologists, on 9 October 1983. The meeting was well attended, and the evening was profitable and delightful. Mention should also be made of the accomplishments of the nurse anaesthetists [3]. They are many in number, and generally they work under the direction of a physician anaesthesiologist. Although modem anaesthesia was Ameriea's first great medieal diseovery, it soon traversed the globe and found worldwide acceptance. The British, for example, have made many coeval and historie contributions. Besides Dr. Duncum one thinks of Prof. T. Cecil Gray, who pioneered the British use ofeurare [4], andDr. J. Alfred Lee, whowas a pioneerin the use ofspin~l anaesthesia and is currently working on the fifth edition of a textbook on spinal analgesia [7]. Dr.
| Author | : Roger G. Schroeder |
| Publisher | : John Wiley & Sons |
| Total Pages | : 321 |
| Release | : 2002-03-14 |
| Genre | : Business & Economics |
| ISBN | : 0471008702 |
Download High Performance Manufacturing Book in PDF, ePub and Kindle
The most thorough, valid set of findings on global manufacturing and winning practices worldwide This eye-opening resource sets a new standard for how manufacturing practices are viewed in today's business world. The results of an extensive research project spanning 164 factories in the United States, Japan, Germany, Italy, and the United Kingdom determine the best path to high performance manufacturing. This is one of the first books to offer comparisons of manufacturing in these five countries, addressing their current issues and providing insights that affect manufacturing worldwide. Researchers from such universities as the London Business School, Wake Forest University, Yokohama University, and the University of Minnesota detail how manufacturing leaders are raising the bar on practices in product development, organizational alignment, quality management, and more. Covering the vital areas of machinery, electronics, and auto components, they examine the most effective methods and techniques across a host of functions within manufacturing-looking at how everything from new technology and information systems to human resource practices and manufacturing strategy should be introduced into a plant environment to achieve high performance manufacturing. Using data from companies such as Texas Instruments, Honda, Sony, Prince, John Deere, and Caterpillar, High Performance Manufacturing takes a comprehensive view by showing how to select and integrate the practices that best fit a plant's particular situation-the most critical and difficult task to achieve in practice. With its strong research base and high caliber of contributors, this unique volume will inspire managers of any country or industry to set their own path to high performance manufacturing.
| Author | : P. Dewe |
| Publisher | : Springer |
| Total Pages | : 203 |
| Release | : 2012-03-29 |
| Genre | : Business & Economics |
| ISBN | : 0230363032 |
Download Well-Being and Work Book in PDF, ePub and Kindle
Work and well-being is one of the fastest growing areas of concern to business, public sector and government. This book looks at the causes of stress in the modern work-place, and offers practical advice for managers on how to combat stress in their employees, and put in place strategies for developing a healthy workplace.
