A Practical Guide To Guest House Management PDF Download
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| Author | : Deseré Kokt |
| Publisher | : UJ Press |
| Total Pages | : 161 |
| Release | : 2013-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1920382208 |
Download A Practical Guide to Guest House Management Book in PDF, ePub and Kindle
Guest houses attract both local and international tourists and aim at providing them with a taste of local food and hospitality. This creates job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. The book is divided into seven themes: the law, management principles, financial management, marketing, accommodation and front office management, planning the breakfast menu, and intercultural differences.
| Author | : Deseré Kokt |
| Publisher | : AFRICAN SUN MeDIA |
| Total Pages | : 153 |
| Release | : 2013-04 |
| Genre | : Business & Economics |
| ISBN | : 9781920382193 |
Download A Practical Guide to Guest House Management Book in PDF, ePub and Kindle
Guest houses are an important contributor to the local economy of any region, as they attract both local and international tourists with the aim of providing them with a taste of local food and hospitality. This creates much-needed job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. In order to provide a comprehensive view of guest house management the book is divided into seven themes.
| Author | : Ronelle Henning |
| Publisher | : Juta and Company Ltd |
| Total Pages | : 236 |
| Release | : 2008-09 |
| Genre | : Business & Economics |
| ISBN | : 9780702177057 |
Download Effective Guest House Management Book in PDF, ePub and Kindle
Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money.
| Author | : Adrian Martin |
| Publisher | : Routledge |
| Total Pages | : 194 |
| Release | : 2019-09-05 |
| Genre | : Business & Economics |
| ISBN | : 1000690563 |
Download The Practical Guide to Understanding and Raising Hotel Profitability Book in PDF, ePub and Kindle
The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.
| Author | : Philip Berners |
| Publisher | : Taylor & Francis |
| Total Pages | : 195 |
| Release | : 2022-07-18 |
| Genre | : Business & Economics |
| ISBN | : 1000617734 |
Download The Practical Guide to Achieving Customer Satisfaction in Events and Hotels Book in PDF, ePub and Kindle
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
| Author | : Deseré Kokt |
| Publisher | : UJ Press |
| Total Pages | : 192 |
| Release | : 2015-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1920382690 |
Download Hospitality Management Book in PDF, ePub and Kindle
The hospitality industry fulfils an important role in providing a variety of products and services to paying customers. Due to the demanding and service-oriented nature of the industry, it is imperative that the owners and managers of these establishments are adequately informed about the managerial and operational challenges they face. The aim of this book is to provide a practical introduction to a variety of components that can contribute to the success of hospitality establishments. The practical nature of the book is valuable for all types of hospitality establishments, including guest houses, lodges, B&Bs, restaurants, bars and hotels.
| Author | : Bresnan Mary |
| Publisher | : Legare Street Press |
| Total Pages | : 0 |
| Release | : 2023-07-18 |
| Genre | : |
| ISBN | : 9781019930731 |
Download The Practical Hotel Housekeeper Book in PDF, ePub and Kindle
In this comprehensive guide to hotel management and housekeeping, Mary Bresnan offers practical advice on every aspect of the profession. From training new staff to ensuring guest comfort and satisfaction, this book is an indispensable resource for hotel managers, caretakers, and anyone looking to break into the hospitality industry. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
| Author | : Philip Berners |
| Publisher | : Routledge |
| Total Pages | : 236 |
| Release | : 2018-07-20 |
| Genre | : Business & Economics |
| ISBN | : 1351045571 |
Download The Practical Guide to Managing Event Venues Book in PDF, ePub and Kindle
This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author’s real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management: pre-event, onsite and post-event. Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all event management and hospitality students. It is also a book for anybody who manages a venue or is a venue event manager. The Practical Guide to Managing Event Venues makes the business of venue management appealing, understandable and achievable.
| Author | : PHILIP. MARTIN BERNERS (ADRIAN.) |
| Publisher | : Routledge |
| Total Pages | : 176 |
| Release | : 2022-07-18 |
| Genre | : |
| ISBN | : 9780367723873 |
Download The Practical Guide to Achieving Customer Satisfaction in Events and Hotels Book in PDF, ePub and Kindle
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
| Author | : Mary Collis |
| Publisher | : |
| Total Pages | : |
| Release | : 1986 |
| Genre | : Hotel management |
| ISBN | : 9780948941061 |
Download Focus on Guest House Management Book in PDF, ePub and Kindle
