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A Personal Robot as an Improvement to the Customers' In- Store Experience

A Personal Robot as an Improvement to the Customers' In- Store Experience
Author: Joana Santos
Publisher:
Total Pages:
Release: 2018
Genre: Technology
ISBN:

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Robotics is a growing industry with applications in numerous markets, including retail, transportation, manufacturing, and even as personal assistants. Consumers have evolved to expect more from the buying experience, and retailers are looking at technology to keep consumers engaged. In today's highly competitive business climate, being able to attract, serve, and satisfy more customers is a key to success. It is our belief that smart robots will play a significant role in physical retail in the future. One successful example is wGO, a robotic shopping assistant developed by Follow Inspiration. The wGO is an autonomous and self-driven shopping cart, designed to follow people with reduced mobility (the elderly, people in wheelchair, pregnant women, those with temporary reduced mobility, et cetera) in commercial environments. With the Retail Robot, the user can control the shopping cart without the need to push it. This brings numerous advantages and a higher level of comfort since the user does not need to worry about carrying the groceries or pushing the shopping cart. The wGO operates under a vision-guided approach based on user-following with no need for any external device. Its integrated architecture of control, navigation, perception, planning, and awareness is designed to enable the robot to successfully perform personal assistance, while the user is shopping.


Service Robots

Service Robots
Author: Antonio Neves
Publisher: BoD – Books on Demand
Total Pages: 176
Release: 2018-01-04
Genre: Technology & Engineering
ISBN: 9535137220

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The idea of using robots in our daily lives was an inspiring research in the field of robotics during the last decades. Service robots can be found nowadays in warehouses, hospitals, retail stores, city streets, and industrial parks or as personal assistants. The effort on the development of these robots is confirmed by the amount of money invested in projects and companies, the creation on new start-ups worldwide, and, not less important, the quantity and quality of the manuscripts published in journals and conferences worldwide. This book is an outcome of research done by several researchers who have highly contributed to the field of service robots. The main goal of this book is to present the recent advances in the field of service robots.


Smart Cities, Green Technologies, and Intelligent Transport Systems

Smart Cities, Green Technologies, and Intelligent Transport Systems
Author: Brian Donnellan
Publisher: Springer
Total Pages: 355
Release: 2018-11-23
Genre: Computers
ISBN: 3030029077

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This book constitutes the thoroughly refereed post-conference proceedings of the 5th International Conference on Smart Cities and Green ICT Systems, SMARTGREENS 2017, and the Third International Conference on Vehicle Technology and Intelligent Transport Systems, VEHITS 2017, held in Porto, Portugal in April 2017. The 8 full papers of SMARTGREENS 2017 presented were carefully reviewed and selected from 70 submissions. VEHITS 2017 received 77 paper submissions from which 9 papers were selected and published in this book. The papers reflect topics such as smart cities, energy-aware systems and technologies, sustainable computing and communications, sustainable transportation and smart mobility.


100 Practical Ways to Improve Customer Experience

100 Practical Ways to Improve Customer Experience
Author: Martin Newman
Publisher: Kogan Page Publishers
Total Pages: 305
Release: 2018-08-03
Genre: Business & Economics
ISBN: 0749482680

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FINALIST: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain to transform their business. A unique blend of strategy and best practice, 100 Practical Ways to Improve Customer Experience has a particular focus on multi-channel industries such as retail, FMCG, travel, financial services, leisure, food and beverage, and automotive. These industries are all facing major disruption from trendsetting brands such as Uber, AirBnB and Amazon, and as such, now face more pressure than ever to adopt new practices and remain relevant in a continually competitive marketplace. Featuring case studies packed full of practical examples, this book is a unique and valuable resource for both senior industry professionals looking to transform their business and MBA students. Online resources include a best practice checklist to optimize mobile apps.


Retail Futures

Retail Futures
Author: Eleonora Pantano
Publisher: Emerald Group Publishing
Total Pages: 276
Release: 2020-10-07
Genre: Business & Economics
ISBN: 1838676635

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The book includes new theory, original empirical evidence, and applied case studies synthesizing advances in innovation and technology for the retail sector. Chapters identify the challenges retailers face in response to new practices, suggesting how the sector can respond to technological developments, ethical considerations and privacy issues.


Digital Technologies in Logistics and Infrastructure

Digital Technologies in Logistics and Infrastructure
Author: Igor Ilin
Publisher: Springer Nature
Total Pages: 331
Release: 2023-01-25
Genre: Business & Economics
ISBN: 3031244346

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This book is a collection of best selected research papers from the “Digital Technologies in Logistics and Infrastructure” conference (ICDT-2021). The topics of the presented papers are related to various aspects, problems, and solutions in maritime, transport, warehouse logistics, digital transformation, and information technologies in logistics, as well as digital transformation of infrastructure industries from theoretical and practical points of view. The authors of the conference are representatives of major companies, researchers, and scientists from Russia, Hungary, Armenia, Kazakhstan, Thailand, the Netherlands, and Finland. The conference proceedings are of interest to researchers and practitioners in the field of logistics and infrastructure in various sectors of digitalization.


Human-Robot Interaction

Human-Robot Interaction
Author: Ramana Vinjamuri
Publisher: BoD – Books on Demand
Total Pages: 228
Release: 2023-05-10
Genre: Computers
ISBN: 1803564105

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The book Human-Robot Interaction - Perspectives and Applications highlights the latest developments and obstacles in the field of human-machine interaction, including collaborative and humanoid robots, symbiosis between humans and robots, human-human collaboration, and robotics. Human-robot interaction has immense potential in areas like healthcare, education, manufacturing, military, and space exploration. This volume consists of several chapters that explore various topics such as the use of robotic wheelchairs, deep neural networks for robot grasp recognition, materials and sensors required for human-robot interaction, the use of drone technology in agriculture, healthcare robots in smart hospitals, and more.


The Coming Age of Robots

The Coming Age of Robots
Author: George Pettinico
Publisher: Business Expert Press
Total Pages: 149
Release: 2020-06-01
Genre: Business & Economics
ISBN: 1951527690

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This book provides an in-depth look at how American consumers will react to the significant social, economic and marketplace changes that will be brought about by the robot revolution. Over the next twenty years, the presence of robots will dramatically increase in our daily lives. Robots will serve as maids, gardeners, companions, waiters, security guards, nurses, teachers, playmates, receptionists, chauffeurs and prostitutes – to name only a few roles they will assume. These robots will be intelligent, autonomous, communicative, emotional, and continually progressing in their abilities. This book provides an in-depth look at how American consumers will react to the significant social, economic and marketplace changes that will be brought about by the robot revolution. Our insights come from national surveys of over 2,700 Americans, as well as a thorough review of existing academic research and expert predictions. We provide suggestions for publically-acceptable robot roles, robot design and the optimal marketplace approaches for successful human-robot interactions. Ready or not, it’s coming. And sooner than you might think.


Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Author: Stanislav Ivanov
Publisher: Emerald Group Publishing
Total Pages: 361
Release: 2019-10-14
Genre: Business & Economics
ISBN: 1787566897

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Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.


AI Marketing Mastery

AI Marketing Mastery
Author: Cameron Blake
Publisher: eBookIt.com
Total Pages: 144
Release: 2024-07-09
Genre: Business & Economics
ISBN: 1456653288

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Revolutionize Your Marketing Strategy with Cutting-Edge AI Techniques Are you ready to propel your marketing initiatives into the future? AI Marketing Mastery: Techniques for Success is your essential guide to navigating the increasingly complex world of artificial intelligence in marketing. This compelling book delves deep into the transformational power of AI, offering you practical insights and techniques to stay ahead of the competition. Attention: In an era where data reigns supreme, unlock the secrets to leveraging AI for unprecedented marketing success. Discover how to harness data-driven insights, master customer segmentation, and personalize customer experience like never before. Interest: Are you fascinated by the potential of automated marketing campaigns or intrigued by the sophistication of AI-driven content creation? This book takes you through a comprehensive journey, from understanding AI's impact on marketing evolution to exploring advanced personalization techniques and the nuances of predictive analytics. Desire: Gain exclusive access to strategies for optimizing SEO with AI, delve into the realm of AI-powered chatbots, and uncover the secrets behind programmatic advertising. Learn how sentiment analysis can elevate your customer engagement, and explore ethical considerations essential for responsibly implementing AI in your business practices. Action: With a wealth of case studies, practical tools, and innovative strategies, this book equips you to measure ROI effectively and overcome common challenges. Whether you're a small business owner or part of a large corporation, the insights provided will empower you to integrate AI seamlessly with traditional marketing strategies, building a skilled and forward-thinking team. Embrace the future today and transform your marketing efforts with the unparalleled expertise found in AI Marketing Mastery: Techniques for Success. Your journey towards AI-driven marketing excellence starts here.