50 Powerful Ideas You Can Use To Keep Your Customers 3rd Edition PDF Download
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Author | : Paul R. Timm |
Publisher | : Red Wheel/Weiser |
Total Pages | : 160 |
Release | : 2002-05-15 |
Genre | : Business & Economics |
ISBN | : 1601637020 |
Download 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition Book in PDF, ePub and Kindle
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Author | : Paul R. Timm |
Publisher | : |
Total Pages | : |
Release | : 2002 |
Genre | : Consumer satisfaction |
ISBN | : |
Download 50 Powerful Ideas You Can Use to Keep Your Customers, 3rd Edition Book in PDF, ePub and Kindle
Author | : Paul R. Timm |
Publisher | : |
Total Pages | : 132 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : 9781564141552 |
Download 50 Powerful Ideas You Can Use to Keep Your Customers Book in PDF, ePub and Kindle
Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.
Author | : Rosalie J. Regni |
Publisher | : Bloomsbury Publishing USA |
Total Pages | : 417 |
Release | : 2014-06-17 |
Genre | : Design |
ISBN | : 1501386182 |
Download Entrepreneurship in Action Book in PDF, ePub and Kindle
Many design students dream of opening a retail store of their own, but the actual process of starting their own business can be quite daunting. Entrepreneurship in Action: A Retail Store Simulation provides an opportunity to practice all the steps necessary to conceptualize, develop, open, and finally operate a business in the safe and nurturing environment of the classroom. As they prepare to open their simulated retail business, students learn how to develop a product and product niche, conduct market research, and find funding and a good location for their store. Most important, when they reach the end of the book, they will have written a complete business plan in a format suitable for submission to a bank or other lending institution. This book brings your enterprising students one step closer to making their dream a reality. Each chapter begins with learning objectives and explains a concept, as well as addresses questions that an entrepreneur would need to ask. An assignment follows that directs the students to think creatively to apply the theoretical knowledge previously introduced. The simulation thus pulls together the content as well as the format of a well-conceived business plan. Introducing Entrepreneurship in Action STUDIO--an online tool for more effective study! ~Study smarter with self-quizzes featuring scored results and personalized study tips ~Review concepts with flashcards of terms and definitions ~Watch videos that bring chapter topics and concepts to life ~Access downloadable files with definitions, technical instructions, lists related to small businesses, sample leases, floor plans, advertising materials, photos and sample stationery ~Review your knowledge using graphics of first year sales plans, fixed cost worksheets, personal financial statements, sales exercises, profit and loss statements, and opening and closing balance sheets ~Explore business ownership using marketing, sales, and budgeting graphics and images ~Redeeming the code inside this card will give you full access to the content previously contained on the DVD or CD packaged with this book
Author | : Paul R. Timm, Ph.D |
Publisher | : |
Total Pages | : 160 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 9788179923351 |
Download 50 Powerful Ideas to keep your customers Book in PDF, ePub and Kindle
This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read – you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: — turn angry customers into lifelong clients. — use a simple gesture to immediately put customers at ease. — listen with more than your ears. — easily give customers more than your ears. — use negative feedback for positive action. Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.
Author | : Paul R. Timm |
Publisher | : |
Total Pages | : 132 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : 9781564141552 |
Download 50 Powerful Ideas You Can Use to Keep Your Customers Book in PDF, ePub and Kindle
Practical techniques to help you learn how to turn angry customers into lifelong clients and keep the valued customers you already have.
Author | : Paul R. Timm |
Publisher | : Prentice Hall |
Total Pages | : 306 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : |
Download Customer Service Book in PDF, ePub and Kindle
Customer Service: Career Success in the Service Economy, 4eprovides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer loyalty on business growth and discusses how to measure a company's ration of promoters, or Net Promoter Score. Throughout the book, there is an emphasis on exceeding customer expectations and translating customer loyalty into personal and corporate success. Explains why certain actions lead to better customer loyalty, and provides specific ways to accomplish these behaviors. Goes well beyond canned responses to help readers apply creative solutions to ever-changing problems. A greater emphasis on loyaltyand the latest techniques such as the Net Promoter Score, exceeding expectations, customer-friendly technology etc. Examines how loyalty translates to business growth and development through recommendations, referrals and promotions. This book is for employees and managers of customer service departments and human resource training departments.
Author | : Paul R. Timm |
Publisher | : |
Total Pages | : 100 |
Release | : 1993 |
Genre | : Business & Economics |
ISBN | : 9781564140722 |
Download 50 Ways to Win New Customers Book in PDF, ePub and Kindle
There are probably thousands of ways to attract and keep customers, but 50 Ways to Win New Customers and 50 Powerful Ideas You Can Use to Keep Your Customers offer the best -- a mix of classic, commonsense tips and ingenious advice. Written in the simple, practical, example-filled style for which he's becoming well-known, Paul Timm shows any business how to get the customers it needs to survive...and keep them for life.
Author | : Jeff Herman |
Publisher | : Prima Lifestyles |
Total Pages | : 920 |
Release | : 2002 |
Genre | : Authorship |
ISBN | : 9780761537359 |
Download Writer's Guide to Book Editors, Publishers, and Literary Agents, 2003-2004 Book in PDF, ePub and Kindle
The Key to Unlocking Your Writing Success This ultimate writer's reference connects you to who's who in the publishing industry. Inside, you'll find the names, addresses, phone numbers, and e-mail and Web addresses for hundreds of top editors and agents, plus essays from industry insiders who reveal the secrets to big-time success. With the most up-to-date information on an industry that's constantly changing, this new edition offers everything you need to get past the slush piles and into the hands of the real players in the publishing field, including how to write attention-grabbing book proposals and thrive off rejection. Now, you hold the keys to getting published.
Author | : Paul R. Timm |
Publisher | : |
Total Pages | : 0 |
Release | : 1997 |
Genre | : Advertising |
ISBN | : 9781564143075 |
Download 50 Powerful Ways to Win New Customers Book in PDF, ePub and Kindle
Paul Timm will teach readers how to become a "customer magnet". After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best--a mix of classic, common sense tips, and ingenious advice.