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| Author | : John Baldoni |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 60 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9781885228383 |
This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.
| Author | : Eric Harvey |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 60 |
| Release | : 2000 |
| Genre | : Employee motivation |
| ISBN | : 9781885228369 |
| Author | : John Baldoni |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 60 |
| Release | : 2002-04 |
| Genre | : Employee motivation |
| ISBN | : 9781885228444 |
| Author | : Eric Harvey |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 60 |
| Release | : 1997 |
| Genre | : Business & Economics |
| ISBN | : 9781885228260 |
Learn to communicate more effectively. build collaboration and teamwork, minimize obstacles to productivity, bring quality and customer service to life, positively manage crisis situations and more.
| Author | : Laurie Calzada |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 52 |
| Release | : 2007 |
| Genre | : Attitude (Psychology) |
| ISBN | : 9781885228802 |
| Author | : Eric Lee Harvey |
| Publisher | : The Walk The Talk Company |
| Total Pages | : 60 |
| Release | : 1999 |
| Genre | : Consumer satisfaction |
| ISBN | : 9781885228345 |
180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.
| Author | : John Baldoni |
| Publisher | : Savio Republic |
| Total Pages | : 142 |
| Release | : 2023-04-04 |
| Genre | : Business & Economics |
| ISBN | : 1637587570 |
Grace Under Pressure: Leading Through Change and Crisis focuses on three things leaders need to do when change and adversity strike: take care of their people, take care of themselves, and prepare for the future. And they must do it all with a sense of grace—calmly, collectedly, and compassionately. John Baldoni has established a career as a highly sought-after executive coach, where he’s had the privilege of working with senior leaders in virtually every industry from pharmaceutical to real estate, packaged goods to automobiles, and finance to healthcare. He shares his expertise here, focusing on how leaders need to prepare for change by focusing on what matters most—their people. Among the themes Baldoni explores are fear and loss as well as empathy, resilience, and hope. This book also provides a roadmap for leaders seeking to create community as they meet the coming challenges with dignity and grace.
| Author | : John Baldoni |
| Publisher | : Routledge |
| Total Pages | : 189 |
| Release | : 2016-11-03 |
| Genre | : Business & Economics |
| ISBN | : 1351861115 |
Leaders today need to be mindful of their circumstances as well as mindful of their own strengths and shortcomings. They need to have the disposition to succeed as well as the inner resourcefulness to persevere. Leaders must be willing to do things differently but also draw on tried and true traits, such as courage and gumption. Moxie is a concept that the modern leader is wise to adopt--one part courage, one part can-do spirit, and one part recognition. In Moxie: The Secret to Bold and Gutsy Leadership, author John Baldoni uses concrete, tried-and-true steps to bring out the inner leader in everyone. For management and employees alike, Moxie provides a roadmap to inspire innovation and effective leadership. Whether you're already at the helm of your organization or still looking for a way up the ladder, Moxie is the leadership tool you can't do without. Built on the MOXIE framework, leaders learn how Motivation, Opportunity, an "X" factor, Innovation, and Engagement work together for success.
| Author | : John BALDONI |
| Publisher | : AMACOM Div American Mgmt Assn |
| Total Pages | : 241 |
| Release | : 2008-10-08 |
| Genre | : Business & Economics |
| ISBN | : 0814412947 |
Taking over the top job, whether it's the CEO of a company or the manager of a department, is never easy. When done the right way, it results in inspired leadership; when done the wrong way, it can lead to disaster. To be effective, the people in charge must give their team a reason to believe in their talents and their ability to get people to work together. Great leadership requires decisiveness, authority, conviction, compassion, and, most important, the ability to set the right example. It would seem easy, but it takes a lifetime of trying to put it into practice. In Lead by Example, recognized leadership guru John Baldoni reveals the traits and abilities leaders need to know to inspire others to follow them. Readers will learn how to: listen for ideas • manage around obstacles • defuse tension • check their egos • stand up for what they believe in • manage crises • develop team confidence • recruit good people • deliver bad news • handle defeat • engage their enemies Filled with examples of visionary leaders who have overcome their shortcomings and achieved greatness, Lead by Example will show readers how to build trust, drive results, and win the respect of the people they lead.
| Author | : John Baldoni |
| Publisher | : AMACOM/American Management Association |
| Total Pages | : 242 |
| Release | : 2010 |
| Genre | : Business & Economics |
| ISBN | : 0814415059 |
A guidebook for those who have vision and drive to take the organization to the next level ... and a boss. Every manager on the move wants to have influence at the top in order to get his or her ideas heard and acted upon. In Lead Your Boss, John Baldoni gives managers new, as well as tried-and-true, methods for influencing both their bosses and their peers, and giving senior leaders reasons to follow their lead. Featuring instructive stories based on real-life experiences from leaders at all levels, he reveals proven strategies for developing spheres of influence; handling tough issues; asserting oneself diplomatically; putting the team first; persuading up; establishing trust; using organizational politics to everyone's advantage; inspiring others through-out the organization. He gives readers practical, tactical advice on becoming a key player in any organization--Publisher's description.
