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NCJRS Catalog

NCJRS Catalog
Author:
Publisher:
Total Pages: 40
Release: 2001
Genre: Criminal justice, Administration of
ISBN:

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Course Catalog

Course Catalog
Author: National Fire Academy
Publisher:
Total Pages: 56
Release: 1986
Genre: Fire prevention
ISBN:

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Meeting the Challenge

Meeting the Challenge
Author:
Publisher:
Total Pages: 64
Release: 1997
Genre: Drug abuse and crime
ISBN:

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Technical Support Essentials

Technical Support Essentials
Author: Andrew Sanchez
Publisher: Apress
Total Pages: 275
Release: 2010-09-08
Genre: Business & Economics
ISBN: 1430225483

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Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.