The Real Time Contact Center PDF Download
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Author | : Donna Fluss |
Publisher | : Amacom Books |
Total Pages | : 256 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9780814472569 |
Download The Real-time Contact Center Book in PDF, ePub and Kindle
New technology and best practices to turn your contact center into a revenue generator.
Author | : Brad Cleveland |
Publisher | : ICMI Inc. |
Total Pages | : 312 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : 9780965909303 |
Download Call Center Management on Fast Forward Book in PDF, ePub and Kindle
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Author | : Real Bergevin |
Publisher | : John Wiley & Sons |
Total Pages | : 391 |
Release | : 2010-04-16 |
Genre | : Business & Economics |
ISBN | : 0470677430 |
Download Call Centers For Dummies Book in PDF, ePub and Kindle
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author | : Gerry Barber |
Publisher | : ICMI Press (International Customer Management Institute) |
Total Pages | : 103 |
Release | : 2000 |
Genre | : Call centers |
ISBN | : 9780965909365 |
Download Call Center Forecasting and Scheduling Book in PDF, ePub and Kindle
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. - Amazon
Author | : Réal Bergevin |
Publisher | : For Dummies |
Total Pages | : 0 |
Release | : 2005-06-13 |
Genre | : Business & Economics |
ISBN | : 9780470835494 |
Download Call Centers For Dummies Book in PDF, ePub and Kindle
A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Author | : S. Pankaj |
Publisher | : APH Publishing |
Total Pages | : 300 |
Release | : 2005 |
Genre | : Call centers |
ISBN | : 9788176488426 |
Download Call Centre Book in PDF, ePub and Kindle
Call centers today have emerged as not only a biggest employer but also as adynamic industry. Everyday thousands of people become part of this growingfraternity. This book helps in unveiling the hidden secrets of thisindustry from a practical perspective. It tries to cover the latesttrends, happenings and the changes happening in this industry.
Author | : |
Publisher | : |
Total Pages | : 734 |
Release | : 2002 |
Genre | : Computer service industry |
ISBN | : |
Download Informationweek Book in PDF, ePub and Kindle
Author | : |
Publisher | : |
Total Pages | : 62 |
Release | : 2004 |
Genre | : Electronic government information |
ISBN | : |
Download Complying with the telemarketing sales rule Book in PDF, ePub and Kindle
Author | : Ger Koole |
Publisher | : Lulu.com |
Total Pages | : 159 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 9082017903 |
Download Call Center Optimization Book in PDF, ePub and Kindle
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
Author | : IEEE Computer Society. Technical Committee on Real-Time Systems |
Publisher | : Institute of Electrical & Electronics Engineers(IEEE) |
Total Pages | : 188 |
Release | : 1994 |
Genre | : Real-time control |
ISBN | : |
Download Proceedings of the IEEE Workshop on Real-Time Applications, Washington, DC, July 21-22, 1994 Book in PDF, ePub and Kindle