The Permit System PDF Download

The purpose of this project was to simplify and consolidate, where possible, permit and licensing activities in order to reduce the processing time. This project under sponsorship of the Oregon State Intergovernmental Relations Division resulted in some reform and improvement in each of the three cities involved. In Salem, a reorganization into a permit application center saved approximately $74,000 in personnel cost the first year. In Portland, a survey of frequent users reported that they were making fewer trips to the permit office per permit after consolidation efforts, although processing time remained about the same. Also, Portland was able to eliminate two positions and reassign work with an approximate annual savings of $166,000. In Eugene, the project resulted in an improved automated system which allowed the staff to better handle an increased volume of permit applications.