The Measurement And Evaluation Of Library Services PDF Download
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Author | : Sharon L. Baker |
Publisher | : Arlington, Va. : Information Resources Press |
Total Pages | : 440 |
Release | : 1991 |
Genre | : Language Arts & Disciplines |
ISBN | : |
Download The Measurement and Evaluation of Library Services Book in PDF, ePub and Kindle
Author | : Joseph R. Matthews |
Publisher | : Bloomsbury Publishing USA |
Total Pages | : 538 |
Release | : 2017-10-27 |
Genre | : Language Arts & Disciplines |
ISBN | : |
Download The Evaluation and Measurement of Library Services Book in PDF, ePub and Kindle
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author | : Frederick Wilfrid Lancaster |
Publisher | : |
Total Pages | : 395 |
Release | : 1978 |
Genre | : |
ISBN | : |
Download The Measurement and Evaluation of Library Services Book in PDF, ePub and Kindle
Author | : F.W. Lancaster |
Publisher | : |
Total Pages | : |
Release | : 1983 |
Genre | : |
ISBN | : |
Download The Measurement and Evaluation of Library Services Book in PDF, ePub and Kindle
Author | : Joseph R. Matthews |
Publisher | : Bloomsbury Publishing USA |
Total Pages | : 481 |
Release | : 2017-10-27 |
Genre | : Language Arts & Disciplines |
ISBN | : 1440855374 |
Download The Evaluation and Measurement of Library Services Book in PDF, ePub and Kindle
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author | : John Crawford |
Publisher | : Routledge |
Total Pages | : 137 |
Release | : 2000 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780851424439 |
Download Evaluation of Library and Information Services Book in PDF, ePub and Kindle
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Author | : T. Stanley Westoll |
Publisher | : |
Total Pages | : |
Release | : 1977 |
Genre | : |
ISBN | : |
Download The Measurement and Evaluation of Library Services Book in PDF, ePub and Kindle
Author | : John Crawford |
Publisher | : Routledge |
Total Pages | : 133 |
Release | : 2003-09-02 |
Genre | : Reference |
ISBN | : 1135476578 |
Download Evaluation of Library and Information Services Book in PDF, ePub and Kindle
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Author | : Jo Bell Whitlatch |
Publisher | : American Library Association |
Total Pages | : 236 |
Release | : 2000-08 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780838907870 |
Download Evaluating Reference Services Book in PDF, ePub and Kindle
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.
Author | : Melissa Gross |
Publisher | : American Library Association |
Total Pages | : 131 |
Release | : 2016-01-13 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838914160 |
Download Five Steps of Outcome-Based Planning and Evaluation for Public Libraries Book in PDF, ePub and Kindle
Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.