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The Complete Idiot's Guide to Difficult Conversations

The Complete Idiot's Guide to Difficult Conversations
Author: Gretchen Hirsch
Publisher: Penguin
Total Pages: 392
Release: 2007-09-04
Genre: Business & Economics
ISBN: 144062612X

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How to tackle sensitive subjects Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. • The only book on the market covering difficult conversations in both the workplace and one’s personal life • Can be read cover to cover or used as a quick reference guide • Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University


The Complete Idiot's Guide to Dealing with Difficult Employees

The Complete Idiot's Guide to Dealing with Difficult Employees
Author: Robert Bacal
Publisher: Penguin
Total Pages: 374
Release: 2000
Genre: Business & Economics
ISBN: 9780028633701

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Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.


The Complete Idiot's Guide to Cold Calling

The Complete Idiot's Guide to Cold Calling
Author: Keith Rosen MCC
Publisher: Penguin
Total Pages: 340
Release: 2004-08-03
Genre: Business & Economics
ISBN: 1440696195

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Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, consistent results. If you are prospecting the same way you have been for the last several years (including the “calling to check in, touch base or follow-up” approach) or haven’t been prospecting at all, you’re simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don’t like) to prospect, this book is your opportunity to maximize your cold calling potential and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling. This Complete Idiot’s Guide® will show you how to: • Utilize the seven steps to a permission-based cold calling conversation so that you don’t have to push your presentation and hope there’s a fit. • Create winning voice mail messages that will ensure more return calls. • Develop your MVP (Most Valuable Proposition) that separates you from your competition. • Craft the Compelling Reasons that would motivate a prospect to speak with you. • Prevent and defuse initial objections, such as “I'm not interested,” “We don't have any money now,” or “Call me back later.” • Design your own step-by-step prospecting and follow-up system that runs on autopilot and is aligned with your selling philosophy, strengths, objectives, and natural talents rather than taking the generic, “one size fits all” approach. • Develop the right questions and uncover new selling opportunities in seconds so that you can stop wasting precious time on the wrong prospects.


Critical Conversations For Dummies

Critical Conversations For Dummies
Author: Christina Tangora Schlachter
Publisher: John Wiley & Sons
Total Pages: 341
Release: 2013-03-05
Genre: Business & Economics
ISBN: 1118502477

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The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.


The Complete Idiot's Guide to Getting Published

The Complete Idiot's Guide to Getting Published
Author: Sheree Bykofsky
Publisher:
Total Pages: 343
Release: 2000
Genre: Language Arts & Disciplines
ISBN: 9780028639192

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This guide gives new and experienced authors tips, advice and practical step-by-step instructions for writing book proposals and query letters, pitching ideas to agents and editors and writing outlines and sample chapters.


The Complete Idiot's Guide to Journalism

The Complete Idiot's Guide to Journalism
Author: Christopher K. Passante
Publisher: Penguin
Total Pages: 340
Release: 2007
Genre: Language Arts & Disciplines
ISBN: 9781592576708

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Never has the world of journalism been so explosive, so global, and so competitive. Forget hourly news flashes; we live in a world of 24-hour breaking news with radio and TV stations and Internet sites updating stories by the minute and newspapers adjusting to stay fresh, in-depth, and relevant. While the number of newspapers and TV and radio stations has dropped over the last half century in the United States, instant, free-access Internet news portals have grown precipitously to not only fill any gaps in coverage but to force Big Media to change its game plans or risk losing readership. But in no way does this suggest any aspect of journalism is heading for the garbage heap-especially newspapers. Never before have Americans been so engaged in their world, and many mediums are needed to satiate that collective appetite for knowledge.


The Complete Idiot's Guide to Getting Along with Difficult People

The Complete Idiot's Guide to Getting Along with Difficult People
Author: Brandon Toropov
Publisher: Penguin
Total Pages: 354
Release: 1997
Genre: Psychology
ISBN: 9780028615974

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Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators


The Complete Idiot's Guide to Backpacking and Hiking

The Complete Idiot's Guide to Backpacking and Hiking
Author: Jason Stevenson
Publisher: Penguin
Total Pages: 304
Release: 2010-04-06
Genre: Sports & Recreation
ISBN: 1101222972

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A guide so thorough it will send you packing... Backpacking remains one of the most popular, and inexpensive, outdoor activities in America. The Complete Idiot's Guide (r) to Backpacking and Hiking helps anyone prepare and plan for a rewarding adventure. Covers planning, training, shopping and packing for the trip. -How to live on the trail -First aid and other safety tips -Practical time- and money-saving hints -What gear is necessary and what isn't -Special considerations when travelling with groups or pets


The Complete Idiot's Guide to Adult ADHD

The Complete Idiot's Guide to Adult ADHD
Author: Donald Haupt M.D.
Publisher: Penguin
Total Pages: 372
Release: 2010-05-04
Genre: Family & Relationships
ISBN: 1101197749

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A thorough examination of a misunderstood condition Though it's traditionally thought of as a childhood disorder, a growing body of research is bringing awareness to the fact that ADHD often contin­ues into adulthood, though its symptoms often take on a different form and make the disorder more difficult to diagnose. • Covers what ADHD looks like in adults, how symptoms can vary greatly from one person to the next, and how it often gets misdiagnosed • Includes information on related conditions that often coexist with adult ADHD, including depression and anxiety • Discusses various treatment options-pharmaceutical, behavioral, lifestyle, and alternative approaches


The Complete Idiot's Guide to World Conflicts, 2E

The Complete Idiot's Guide to World Conflicts, 2E
Author: Steven D. Strauss
Publisher: Penguin
Total Pages: 567
Release: 2006-05-02
Genre: History
ISBN: 1440696764

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Cold hard facts on the world’s hot spots. Now readers can make sense of the daily headlines with an examination of the sides and issues of evolving conflicts. This updated edition provides coverage of all of the hot conflict spots in our world today, background and history, new and added coverage of the war on terror, and up-to-date coverage on the Middle East, including Iraq. • As Iraq continues to dominate the news, there is, unfortunately, no shortage of other trouble spots—this guide looks at conflicts around the globe. • An accurate reference source for high school and college students, and a great overview for people who want more in-depth understanding of daily events.