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| Author | : John R. Walker |
| Publisher | : John Wiley and Sons |
| Total Pages | : 513 |
| Release | : 2009-01-09 |
| Genre | : Business & Economics |
| ISBN | : 0470077832 |
Order of authors reversed on previous eds.
| Author | : Raphael R. Kavanaugh |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 407 |
| Release | : 2013-05-03 |
| Genre | : Business & Economics |
| ISBN | : 0133475328 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
| Author | : John R. Walker |
| Publisher | : John Wiley & Sons |
| Total Pages | : 400 |
| Release | : 2015-12-29 |
| Genre | : Technology & Engineering |
| ISBN | : 1119251958 |
Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
| Author | : Kerry L. Sommerville |
| Publisher | : John Wiley & Sons |
| Total Pages | : 370 |
| Release | : 2007-02-26 |
| Genre | : Business & Economics |
| ISBN | : 0471745227 |
HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions
| Author | : John R. Walker |
| Publisher | : John Wiley & Sons |
| Total Pages | : 400 |
| Release | : 2020-12-10 |
| Genre | : Technology & Engineering |
| ISBN | : 1119749204 |
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
| Author | : Dana V Tesone |
| Publisher | : Routledge |
| Total Pages | : 401 |
| Release | : 2012-05-23 |
| Genre | : Business & Economics |
| ISBN | : 113643643X |
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.
| Author | : Debra F. Cannon |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 470 |
| Release | : 2013-05-03 |
| Genre | : Business & Economics |
| ISBN | : 0133454169 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and
| Author | : Jerald Chesser |
| Publisher | : CRC Press |
| Total Pages | : 241 |
| Release | : 2017-03-16 |
| Genre | : Business & Economics |
| ISBN | : 1315342308 |
This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.
| Author | : Raphael R. Kavanaugh |
| Publisher | : Amer Hotel & Motel Assn |
| Total Pages | : 316 |
| Release | : 1995 |
| Genre | : Hospitality industry |
| ISBN | : 9780866121170 |
| Author | : Tracey Harris |
| Publisher | : CRC Press |
| Total Pages | : 314 |
| Release | : 2020-04-07 |
| Genre | : Business & Economics |
| ISBN | : 0429603541 |
Around the world, hundreds of thousands of supervisors and leaders provide coaching, supervision and leadership to staff every day of the year, yet the majority of supervisors have never attended formal training about how to be an effective supervisor and leader. The majority of supervisors do not refresh their skills, knowledge and capabilities to remain up to date or evaluate their supervisory practice regularly. Supervision is fundamental to ensure that employees meet the requirements of their role, feel supported and valued, and engage in ongoing growth and development. When supervision is effective, it reduces stress, fatigue and burnout. Supervision ensures that employees reflect on their work to maintain high performance and it supports well-being as a professional. This latest book is an essential guide for experienced supervisors and leaders. It is a comprehensive book demonstrating how to provide effective supervision and leadership in the modern workplace. It assists leaders to understand the industrial and ethical context in which supervision is provided, how to evaluate the effectiveness of supervision, and shows supervisors and leaders the specific capabilities that are necessary to be a quality leader and supervisor. This book is a must-read for any supervisor or leader who wants to provide effective supervision and leadership. Each chapter provides valuable information and the latest research on supervision with reflective questions to guide supervisors in their thinking and learning about supervision.
