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Succeeding with Difficult Clients

Succeeding with Difficult Clients
Author: Richard L. Wessler
Publisher: Academic Press
Total Pages: 354
Release: 2001-07-31
Genre: Psychology
ISBN: 9780127444703

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This book is intended to help readers treat persons who are considered to be difficult clients. The approach is practical, with a minimum of theoretical assumptions and jargon, and can be integrated into almost all other approaches to treatment when therapy stalls. (Midwest).


Succeeding with Difficult Clients

Succeeding with Difficult Clients
Author: Richard L. Wessler
Publisher: Elsevier
Total Pages: 352
Release: 2001-08-10
Genre: Psychology
ISBN: 0080518117

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"I know that I am doing therapy correctly and well, so why aren't some of my clients changing?" "Why do I feel anxious when I think about my next session with that difficult client?" When psychotherapy stalls, it's time to try new ideas. The authors' experience with difficult clients -- uncooperative, hostile, uncommitted to change -- gave them a new perspective on working with therapeutic impasses. Papers describing Cognitive Appraisal Therapy have appeared in many books and journals, and now for the first time these ideas are compiled into a single volume. Heavily influenced by the psychotherapy integration movement and in a radical departure from conventional cognitive-behavior therapy, they see motivation in terms of affect and attachment rather than cognitive schemas, and resistance and setbacks as the result of emotional setpoints. Practitioners from all corners of the psychotherapy landscape will be able to integrate Cognitive Appraisal Therapy into their therapeutic approaches to help them work successfully and confidently with difficult clients as individuals, as couples and in groups. Novel therapeutic strategies and formulations to use when all else is failing Provocative conceptualizations of self, personality and psychopathology A fresh approach to treating personality-related disorders Numerous case illustrations, and excerpts from actual psychotherapy sessions and supervision sessions Straightforward, common sense writing free of jargon and psychobabble


Managing Challenging Clients

Managing Challenging Clients
Author: A. Oade
Publisher: Springer
Total Pages: 264
Release: 2011-10-31
Genre: Business & Economics
ISBN: 0230358993

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.


Dealing with Difficult Customers

Dealing with Difficult Customers
Author: Noah Fleming
Publisher: Red Wheel/Weiser
Total Pages: 195
Release: 2017-11-20
Genre: Business & Economics
ISBN: 1632658895

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.


Succeed

Succeed
Author: Heidi Grant Halvorson, Ph.D.
Publisher: Penguin
Total Pages: 303
Release: 2011-12-27
Genre: Self-Help
ISBN: 0452297710

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Do you ever wonder how some people make success look so simple? In Succeed, award-winning social psychologist Heidi Grant Halvorson offers counterintuitive insights, illuminating stories, and science-based information that can help anyone: • Set a goal to pursue even in the face of adversity • Build willpower, which can be strengthened like a muscle • Avoid the kind of positive thinking that makes people fail Whether you want to motivate your kids, your employees, or just yourself, Succeed unlocks the secrets of achievement, and shows you how to create new possibilities in every area of your life.


Students Who Drive You Crazy

Students Who Drive You Crazy
Author: Jeffrey A. Kottler
Publisher: Corwin Press
Total Pages: 169
Release: 2008-08-22
Genre: Education
ISBN: 1452298254

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Take a proactive approach with your most challenging students! This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students, plus new tables, charts, and reflection questions. Offering real-life scenarios from interviews with teachers, counselors, and school administrators, this updated volume provides: More tips for developing active listening skills that improve communication with students Suggestions for creating caring communities in the classroom A new section on dealing with aggressive and violent behavior Information on understanding parent behavior and suggestions for building positive connections with parents and families


Let's Get Real or Let's Not Play

Let's Get Real or Let's Not Play
Author: Mahan Khalsa
Publisher: Penguin
Total Pages: 296
Release: 2008-10-30
Genre: Business & Economics
ISBN: 144063291X

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The new way to transform a sales culture with clarity, authenticity, and emotional intelligence. Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy. Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose. It's no longer sufficient to get clients to buy; a salesperson must also help the client reduce costs, increase revenues, and improve productivity, quality, and customer satisfaction. This book shares the unique FranklinCovey Sales Performance Group methodology that will help readers: · Start new business from scratch in a way both salespeople and clients can feel good about · Ask hard questions in a soft way · Close the deal by opening minds


The Practical Handbook of Group Counseling

The Practical Handbook of Group Counseling
Author: M. Ed M. D. Sheldon D. Glass
Publisher: Trafford Publishing
Total Pages: 403
Release: 2010-03
Genre: Education
ISBN: 1426920717

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The Practical Handbook of Group Counseling is written mainly as a primer to be used in group work with children, adolescents, and parents. The first edition was used by over three hundred colleges and universities in the United States. Its unique design allows the reader to use it as a ready reference for practical information. It is presented as a text that can challenge the individual's ideas and upon which the counselor can develop techniques that will fit his/her personality and meet the needs of the group. The text was the first comprehensive practical book in this field. It is a synthesis of the various problems and successes that the counselor may encounter and offers one model that may be useful in resolving and/or enhancing some of these issues. The author utilizes the public school setting as the vehicle for presenting his material. Since the school is a cross section of the population, the model proposed here can be adapted to other social agencies that utilize group counseling techniques. The author, Dr. Sheldon D. Glass, has a significant background in group work and in child and adolescent development. He is uniquely qualified in this area because he has completed formal training in education, adult psychiatry, child psychiatry, and pediatrics.