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Social for Customer Service a Clear and Concise Reference

Social for Customer Service a Clear and Concise Reference
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 286
Release: 2018-10-07
Genre:
ISBN: 9780655426110
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Explorations of the frontiers of Social for Customer Service will help you build influence, improve Social for Customer Service, optimize decision making, and sustain change Does the Social for Customer Service task fit the client's priorities? Schedule Development, Feasibility Analysis, Social for Customer Service Management, Project Closings, Technique: Using the Critical Path Method Whats the best design framework for Social for Customer Service organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? Teaches and consults on quality process improvement, project management, and accelerated Social for Customer Service techniques Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Social for Customer Service investments work better. This Social for Customer Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Social for Customer Service Self-Assessment. Featuring 677 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Social for Customer Service improvements can be made. In using the questions you will be better able to: - diagnose Social for Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Social for Customer Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Social for Customer Service Scorecard, you will develop a clear picture of which Social for Customer Service areas need attention. Your purchase includes access details to the Social for Customer Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Delivering Effective Social Customer Service

Delivering Effective Social Customer Service
Author: Martin Hill-Wilson
Publisher: John Wiley & Sons
Total Pages: 171
Release: 2013-10-23
Genre: Business & Economics
ISBN: 1118662652
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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketing’s R&D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost. ‘Delivering Effective Social Customer Service’ is a complete reference for achieving excellence in this new discipline. It caters to both novice and expert. It is perfect source material for service leaders and digital marketers to read together. Every CXO will recognise in the book a blueprint from which to build their next generation organisation. Even ambitious team leaders should snag a copy for instant subject matter expertise kudos! The centre of the book offers an in depth self-assessment of the competencies that matter. The book is jammed full of strategic insight, action lists, best practice tips and interviews. All the resources anyone needs to build a solid strategy and roadmap. Early adopter workshops based on the book have already taken place and will continue to be offered as another way of engaging with the book’s key lessons. An online resource of the reference material is also provided. Options for an online community are under consideration. This book is the first of its kind. A distillation of what has so far been collectively discovered. Then filtered and expanded through the collective experience of two leading authorities on customer service: Carolyn Blunt and Martin Hill-Wilson.

Social Customer Experience

Social Customer Experience
Author: Dave Evans
Publisher: John Wiley & Sons
Total Pages: 384
Release: 2014-04-14
Genre: Business & Economics
ISBN: 1118927125
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Social Customer Experience: Engage and Retain Customers through Social Media builds on the prior works of author Dave Evans. As an update to Evans’s earlier book Social Media Marketing, the new Social Customer Experience connects the early cases presented in 2010 with significant, contemporary examples, key concepts, and best practices associated with the adoption of social technology by global brands. This latest edition offers a blueprint for transforming your organization’s disparate social initiatives into a unified social experience strategy. Most people know that social technologies are transforming business, but few understand how those changes are happening across the organization. Whether in marketing, communications, customer care, digital media or product development these changes shape the way in which business manage the experience their customers have with the brand. Filled with practical examples of what to do, and illustrated with cases taken from real companies, Social Customer Experience fills in the gaps for companies who want to do more with social than just listen and experiment. Part I lays the groundwork by explaining the three waves of change that combine to form social customer experience: social technologies and their impact on Web 1.0 digital infrastructures; social customers and their impact on marketing and support operations; and the new discipline of customer experience management that is reframing the old sales-and-service-centric ways of thinking about how companies relate to customers. Part I concludes by defining the social customer experience ecosystem, both on and off your own web domain. Part II, “Your Social Presence,” puts you on the ground, with tactics and examples for how to apply social technologies and achieve your business objectives, how to measure and analyze social data and show business value, and how to implement a best-practice approach to avoid common traps and pursue proven opportunities. Part III digs deeper into the five building blocks of social customer experience: organization, platform, content, people and tools. What’s a social experience organization look like? What systems need to be in place? How do you get the most out of the social “objects” – content and other assets – that are the byproduct of great social customer experiences? How do connections between customers – the social graph – come into play? And what applications will you use – literally, what will you empower your customers to do? Part III answers these questions in the practical, method-driven style of authors Dave Evans and Joe Cothrel. Social Customer Experience features detailed exercises that show you how to translate learning into action, hands-on tutorials using today’s social media tools and platforms, and compelling, modern case studies from organizations of all sizes—from the Fortune 500 to nonprofits and mom-n-pop main-street shops. As a bonus, the book also features resources and references to connect readers with the current thought leaders and sources of timely information. If you’re interested in business, and how business is being reshaped by social technology, Social Customer Experience will show you a path to a new relationship with your customers, customers not only buy your products and services but get more out of them and go on to become partners in your business–selling, supporting, and innovating on your behalf.

CSS Customer Service and Support a Clear and Concise Reference

CSS Customer Service and Support a Clear and Concise Reference
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 128
Release: 2018-03-07
Genre:
ISBN: 9780655159544
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What are the business goals CSS customer service and support is aiming to achieve? What is our CSS customer service and support Strategy? What is the purpose of CSS customer service and support in relation to the mission? Is the CSS customer service and support organization completing tasks effectively and efficiently? Why are CSS customer service and support skills important? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make CSS customer service and support investments work better. This CSS customer service and support All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth CSS customer service and support Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which CSS customer service and support improvements can be made. In using the questions you will be better able to: - diagnose CSS customer service and support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in CSS customer service and support and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the CSS customer service and support Scorecard, you will develop a clear picture of which CSS customer service and support areas need attention. Your purchase includes access details to the CSS customer service and support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Social Media Management a Clear and Concise Reference

Social Media Management a Clear and Concise Reference
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 284
Release: 2018-10-18
Genre:
ISBN: 9780655433651
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How do you measure improved Social Media Management service perception, and satisfaction? Do you monitor the Social Media Management decisions made and fine tune them as they evolve? Why should you adopt a Social Media Management framework? What business benefits will Social Media Management goals deliver if achieved? How do you stay flexible and focused to recognize larger Social Media Management results? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Social Media Management investments work better. This Social Media Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Social Media Management Self-Assessment. Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Social Media Management improvements can be made. In using the questions you will be better able to: - diagnose Social Media Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Social Media Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Social Media Management Scorecard, you will develop a clear picture of which Social Media Management areas need attention. Your purchase includes access details to the Social Media Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Social for Crm Social Feedback Management a Clear and Concise Reference

Social for Crm Social Feedback Management a Clear and Concise Reference
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 294
Release: 2018-09-14
Genre:
ISBN: 9780655406204
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What is our Social for CRM Social Feedback Management Strategy? A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Social for CRM Social Feedback Management models, tools and techniques are necessary? ask yourself: are the records needed as inputs to the Social for CRM Social Feedback Management process available? How does the organization define, manage, and improve its Social for CRM Social Feedback Management processes? Have all basic functions of Social for CRM Social Feedback Management been defined? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Social for CRM Social Feedback Management investments work better. This Social for CRM Social Feedback Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Social for CRM Social Feedback Management Self-Assessment. Featuring 675 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Social for CRM Social Feedback Management improvements can be made. In using the questions you will be better able to: - diagnose Social for CRM Social Feedback Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Social for CRM Social Feedback Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Social for CRM Social Feedback Management Scorecard, you will develop a clear picture of which Social for CRM Social Feedback Management areas need attention. Your purchase includes access details to the Social for CRM Social Feedback Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Social Marketing

Social Marketing
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 98
Release: 2018-01-16
Genre:
ISBN: 9780655152118
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How do you assess your Social Marketing workforce capability and capacity needs, including skills, competencies, and staffing levels? Is Social Marketing currently on schedule according to the plan? How do the Social Marketing results compare with the performance of your competitors and other organizations with similar offerings? Are we Assessing Social Marketing and Risk? Meeting the challenge: are missed Social Marketing opportunities costing us money? This instant Social Marketing self-assessment will make you the trusted Social Marketing domain expert by revealing just what you need to know to be fluent and ready for any Social Marketing challenge. How do I reduce the effort in the Social Marketing work to be done to get problems solved? How can I ensure that plans of action include every Social Marketing task and that every Social Marketing outcome is in place? How will I save time investigating strategic and tactical options and ensuring Social Marketing opportunity costs are low? How can I deliver tailored Social Marketing advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Social Marketing essentials are covered, from every angle: the Social Marketing self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Social Marketing outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Social Marketing practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Social Marketing are maximized with professional results. Your purchase includes access details to the Social Marketing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.