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| Author | : Mairi Macintyre |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 188 |
| Release | : 2011-04-02 |
| Genre | : Business & Economics |
| ISBN | : 144198321X |
Download Service Design and Delivery Book in PDF, ePub and Kindle
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
| Author | : Jean Harvey |
| Publisher | : Quality Press |
| Total Pages | : 326 |
| Release | : 2015-08-14 |
| Genre | : Business & Economics |
| ISBN | : 0873899164 |
Download Complex Service Delivery Processes, Third Edition Book in PDF, ePub and Kindle
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
| Author | : Robert Johnston |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 489 |
| Release | : 2012-08-07 |
| Genre | : Business & Economics |
| ISBN | : 0273740490 |
Download Service Operations Management eBook_o4 Book in PDF, ePub and Kindle
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
| Author | : Erick Simpson |
| Publisher | : Intelligent Enterprise |
| Total Pages | : 576 |
| Release | : 2008-09-01 |
| Genre | : Computers |
| ISBN | : 9780978894320 |
Download The Best I. T. Service Delivery BOOK EVER! Book in PDF, ePub and Kindle
The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
| Author | : Great Britain. Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 404 |
| Release | : 2001 |
| Genre | : Business & Economics |
| ISBN | : 9780113300174 |
Download Service Delivery Book in PDF, ePub and Kindle
Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......
| Author | : Robert Johnston |
| Publisher | : Pearson Education |
| Total Pages | : 1140 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9780273683674 |
Download Service Operations Management Book in PDF, ePub and Kindle
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
| Author | : Prafull Verma |
| Publisher | : Service Integration |
| Total Pages | : 194 |
| Release | : 2019-06-07 |
| Genre | : |
| ISBN | : 9780578466187 |
Download Contemporary IT Service Delivery in Enterprise Book in PDF, ePub and Kindle
With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the "service provider" organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.
| Author | : Lawrence Fogli |
| Publisher | : John Wiley & Sons |
| Total Pages | : 348 |
| Release | : 2006-02-02 |
| Genre | : Business & Economics |
| ISBN | : 9780787983109 |
Download Customer Service Delivery Book in PDF, ePub and Kindle
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
| Author | : Syed A. Ahson |
| Publisher | : CRC Press |
| Total Pages | : 448 |
| Release | : 2011-03-16 |
| Genre | : Computers |
| ISBN | : 1466507799 |
Download Service Delivery Platforms Book in PDF, ePub and Kindle
It is becoming increasingly important for telecom operators to be able to provide service delivery platforms (SDP) quickly and efficiently in order to improve the time-to-revenue of value-added services. Presenting a rapid architecture solution to meet this challenge, Service Delivery Platforms: Developing and Deploying Converged Multimedia Service
| Author | : William R. Johnson, CRA, FAHRA, MBA |
| Publisher | : LULU |
| Total Pages | : 64 |
| Release | : 2014-01-13 |
| Genre | : Science |
| ISBN | : 1304497704 |
Download Service Delivery vs. Service Excellence Book in PDF, ePub and Kindle
In the typical healthcare setting, the operational logistics of service delivery are left-brain oriented--calculated, analytical, purposeful, and often orchestrated by policies, procedures, and processes that ensure predictable outcomes in quality and safety.Patients, however, assess the care they receive from a right-brain perspective--intuitive, emotional, and impulsive. Even though they recognize that technical and diagnostic skills are vital, the lasting impressions formed by patients and families revolve around not just the treatment itself, but in how they are treated. That becomes the standard by which they judge the overall healthcare experience.Service Delivery vs. Service Excellence explores the opposing forces at work during the patient healthcare journey and the measures that can be taken to create caring cultures that result in highly satisfied patients. You too can create outstanding patient experiences.
