Rethinking The Delivery Of Public Services To Citizens PDF Download
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Author | : F. Leslie Seidle |
Publisher | : IRPP |
Total Pages | : 220 |
Release | : 1995 |
Genre | : Political Science |
ISBN | : 9780886451783 |
Download Rethinking the Delivery of Public Services to Citizens Book in PDF, ePub and Kindle
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Author | : David A. Good |
Publisher | : University of Toronto Press |
Total Pages | : 268 |
Release | : 2003-01-01 |
Genre | : Political Science |
ISBN | : 9780802085870 |
Download The Politics of Public Management Book in PDF, ePub and Kindle
David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal of the grants and contributions audit at Human Resources Development Canada (HRDC). More specifically, Good argues that the HRDC scandal or crisis was the result of a complex series of factors, which transformed a fixable administrative matter into media headlines alleging that the government had lost one billion dollars. The author further contextualizes this scandal by analyzing the dichotomies and contradictions inherent in public administration and supporting the larger premise that certain trade-offs must be made in the administration of any public organization. Good skillfully weaves together into a coherent and comprehensible whole both theoretical (or conceptual) and practical considerations. He draws on current scholarship throughout his analysis and captures for the reader the nuances and complexities of public administration. The first and only extensive critical examination to date of the events surrounding the scandal at HRDC, this text offers an original and groundbreaking contribution to current scholarship on public administration and management in Canada.
Author | : |
Publisher | : |
Total Pages | : 167 |
Release | : 2006 |
Genre | : Local government |
ISBN | : 9781851128372 |
Download Rethinking Service Delivery Book in PDF, ePub and Kindle
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 242 |
Release | : 2009-10-02 |
Genre | : |
ISBN | : 9264059415 |
Download OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches Book in PDF, ePub and Kindle
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Author | : Carl F. Valente |
Publisher | : |
Total Pages | : 316 |
Release | : 1984 |
Genre | : Computers |
ISBN | : |
Download Rethinking Local Services Book in PDF, ePub and Kindle
Author | : Ian Mulheirn |
Publisher | : |
Total Pages | : 66 |
Release | : 2010 |
Genre | : Human services |
ISBN | : |
Download More with Less Book in PDF, ePub and Kindle
"Public service reform has been on the agenda for years. But in the times of plenty, it has lacked the urgency or coherence that today's fiscal situation demands. This paper argues that a market-based approach to public service delivery is the basis for public service effectiveness and efficiency over the coming decade. The fitful progress towards greater market-based provision has been piecemeal and lacked a coherent framework to help policymakers to think through the benefits and the pitfalls of different approaches. This paper sets out such a framework to help policymakers navigate the baffling array of commissioning approaches in the delivery of public services to achieve more for less in the lean times ahead."--Back cover.
Author | : University of Regina. Canadian Plains Research Center |
Publisher | : University of Regina Press |
Total Pages | : 132 |
Release | : 2002 |
Genre | : Canada |
ISBN | : 9780889771338 |
Download Building the Social Union Book in PDF, ePub and Kindle
An analysis of SUFA, the social union framework agreement, signed in 1999 by the federal government and nine provincial governments.
Author | : Hazman Shah Abdullah |
Publisher | : |
Total Pages | : |
Release | : 2006 |
Genre | : Consumer satisfaction |
ISBN | : |
Download From Customer Satisfaction to Citizen Satisfaction Book in PDF, ePub and Kindle
Author | : |
Publisher | : |
Total Pages | : |
Release | : 1889 |
Genre | : |
ISBN | : |
Download OMGY United Ancient Order of Druids, Grand Lodge of Queensland, Royal Oak Lodge No 252 Certificate Book in PDF, ePub and Kindle
One initiation certificate given to Robert Stothard and signed by Arch Druid L F Legge and Secretary M Hallett.
Author | : John Alford |
Publisher | : Red Globe Press |
Total Pages | : 0 |
Release | : 2012-06-25 |
Genre | : Political Science |
ISBN | : 0230237940 |
Download Rethinking Public Service Delivery Book in PDF, ePub and Kindle
Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.