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Research Handbook on the Ombudsman

Research Handbook on the Ombudsman
Author: Marc Hertogh
Publisher: Edward Elgar Publishing
Total Pages: 576
Release: 2018-11-30
Genre: Law
ISBN: 1786431254

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The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and interdisciplinary Research Handbook brings together leading scholars and practitioners to discuss the state-of-the-art of ombudsman research. It uses new empirical studies and competing theoretical explanations to critically examine important aspects of the ombudsman’s work. This comprehensive Handbook is of value to academics designing future ombudsman studies and practitioners and policymakers in understanding the future challenges of the ombudsman.


The Ombudsman Handbook

The Ombudsman Handbook
Author: James T. Ziegenfuss, Jr.
Publisher: McFarland
Total Pages: 215
Release: 2014-01-10
Genre: Business & Economics
ISBN: 0786485329

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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.


Research Handbook on Global Governance, Business and Human Rights

Research Handbook on Global Governance, Business and Human Rights
Author: Marx, Axel
Publisher: Edward Elgar Publishing
Total Pages: 432
Release: 2022-03-10
Genre: Law
ISBN: 1788979834

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This essential Research Handbook provides a comprehensive and critical assessment of the global governance instruments related to business and human rights from an interdisciplinary perspective. Contributions from a diverse range of leading international scholars offer an overview of the existing literature and rapidly-evolving research discipline, as well as identifying key trends and outlining an ambitious future research agenda.


Ombudsmen at the Crossroads

Ombudsmen at the Crossroads
Author: Nick O'Brien
Publisher: Springer
Total Pages: 119
Release: 2017-01-23
Genre: Political Science
ISBN: 1137584467

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This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman’s successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a ‘third way’ between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance.


The Ombudsman Enterprise and Administrative Justice

The Ombudsman Enterprise and Administrative Justice
Author: Trevor Buck
Publisher: Routledge
Total Pages: 309
Release: 2016-02-17
Genre: Law
ISBN: 1317022424

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The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.


The Oxford Handbook of Administrative Justice

The Oxford Handbook of Administrative Justice
Author: Marc Hertogh
Publisher: Oxford University Press
Total Pages: 745
Release: 2022
Genre: Law
ISBN: 0190903082

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"The core animating feature of administrative justice scholarship is the desire to understand how justice is achieved through the delivery of public services and the actions, inactions, and decision-making of administrative bodies. The study of administrative justice also encompasses the redress systems by which people can challenge administrative bodies to seek the correction of injustices. For a long time now, scholars have been interested in administrative justice, but without necessarily framing their work as such. Rather than existing under the rubric of administrative justice, much of the research undertaken has existed within sub-categories of disciplines, such as law, sociology, public policy, politics, and public administration. Consequently, although aspects of the topic have attracted rich contributions across such disciplines, administrative justice has rarely been studied or taught in a manner that integrates these areas of research more systematically. This Handbook signals a major change of approach. Drawing together a group of world-leading scholars of administrative justice from a range of disciplines, The Oxford Handbook of Administrative Justice shows how administrative justice is a vibrant, complex, and contested field that is best understood as an area of inquiry in its own right, rather than through traditional disciplinary silos"--


The Organizational Ombudsman

The Organizational Ombudsman
Author: Charles L. Howard
Publisher: American Bar Association
Total Pages: 678
Release: 2010
Genre: Law
ISBN: 9781604427783

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This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to address issues that arise in litigation; a comprehensive presentation of various legal issues associated with organizational ombudsman programs;and numerous examples of how ombudsmen function in their organizations to illustrate how they are effective in addressing issues that people would not otherwise raise.


Research Handbook on EU Administrative Law

Research Handbook on EU Administrative Law
Author: Carol Harlow
Publisher: Edward Elgar Publishing
Total Pages: 653
Release: 2017-02-24
Genre: Law
ISBN: 1784710687

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Key chapters, written by leading experts across the field, engage with important ongoing debates in the field of EU administrative law, focusing on areas of topical interest such as financial markets, the growing security state and problematic common asylum procedures. In doing so, they provide a summary of what we know, don’t know and ought to know about EU administrative law. Examining the control functions of administrative law and the machinery for accountability, this Research Handbook eloquently challenges areas of authoritarian governance, such as the Eurozone and security state, where control and accountability are weak and tackles the seemingly insoluble question of citizen ‘voice’ and access to policy-making.


The Ombudsman Handbook

The Ombudsman Handbook
Author: Ombudsman Association
Publisher:
Total Pages: 78
Release: 1994
Genre:
ISBN:

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Research Handbook on the Politics of Human Rights Law

Research Handbook on the Politics of Human Rights Law
Author: Bård A. Andreassen
Publisher: Edward Elgar Publishing
Total Pages: 511
Release: 2023-01-20
Genre: Political Science
ISBN: 1789908833

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International human rights law is undoubtedly intertwined with politics, and so this Research Handbook explores and provokes reflection on how politics impacts human rights legislation and, conversely, how human rights law shapes politics and the functioning of the state. Bringing together leading international scholars in human rights law and politics, the Research Handbook provides theoretical reflections and empirical analyses across the areas of governance and policies and examines the implementation mechanisms of human rights law in national and international jurisdictions.